DriveTime Used Cars St Barnabas Rd, Temple Hills

DriveTime Used Cars Reviews

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  Holly Bowman
  5

  Charity was amazing and gave us amazing care. She answered all questions we had and did everything she could to get us in our car. They work with you to do whats needed.

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  valencia adams
  5

  I Had a Very Had time trying too find a car with my Credit but walking into Drive time on Sr.Barnabas rd. Abs the Help of Ms Sitra Yusuf I found the car that I really loved. And she was very patient with me because in very picky. But Thanks Drive Time 😘😘😘😘

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  John Way
  5

  Kareem was a great sales rep he took his time and explain the process completely. I was very impressed with the service and would recommend anyone buy a car through DriveTime

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  Terry A.
  5

  My purchasing experience at DriveTime was superb. My salesperson, Brittany Sealey, was very thorough and knowledgeable about the vehicle purchasing process. I will likely purchase our next vehicle from DriveTime... and specifically from Brittany.

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  Dr. Annie Thompson
  5

  Today's experience with Drivetime was excellent. Brittany Sealey was helpful and very professional. I got the car i wanted and at a reasonable cost. You guys are awsome.

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  Janene Pharms
  1

  Drivetime sold me a car a little over a year ago with the understanding that I could trade in 6mths to a year. That was a lie! I can't trade it in until its almost paid for. I am very disappointed in Drivetime. Yes they help you get into a car, but you will never be able to trade it. I even went to Darcars and was told that no bank will take on a Drivetime vehicle. Buyer Beware. Once you buy from them, u better make sure you understand that you can not trade it in until your 5 years is almost up. Drivetime sold me a car and gave me a nightmare. Janene Pharms Md Resident

  Response from the owner

  Hello Janene, I appreciate you letting us know about your experience. I cannot apologize enough for the confusion and the frustration that this has caused. Please know that while DriveTime does accept trade ins, there are stipulations that must also be met. These include current owed balance on your vehicle as qualifying for the new intended vehicle. If you have any questions regarding vehicle trades, please feel free to reach out to my Customer Relations team at (888)290-0148. Thank You, Kaitlyn - Customer Relations

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  Chris Anderson
  5

  The experience was great from start to finish, Torrance Barnhardt was one of a kind. He explained everything clearly and precise, his professionalism was five... I will always be grateful to drive time and Mr. Barnhardt for a great experience and a second chance...

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  Monique Peeler
  1

  I do not recommend anyone to purchase a car from this place ...they not lying about how fast they will put you in a vehicle but what they don’t tell you is once you pull off that lot they will not help you with NOTHING!!! They sold me a car with bad breaks rotors and break calibers and they not trying to help me at all they just keep giving me the run arounds and I only had the car for 2 months!!! at this point I am fed up...the next step is my lawyer!!!!

  Response from the owner

  Hello Monique, We appreciate the time you have taken to share your review with us. We apologize if you felt misled in any way regarding the mechanical condition of the vehicle you purchased from us. Please know that it’s DriveTime’s goal to provide affordable and reliable vehicles for all of our customers. Since we are in the business of selling pre-owned vehicles, the first stop after we purchase our vehicles is our inspection center, where a multi-point inspection is completed. This is when the tires, brake pads and rotors are measured and checked to ensure they meet National Highway Traffic & Safety Administration (NHTSA) guidelines. It is important to keep in mind that some vehicles may show more wear then others, depending on usage. Please also know that DriveTime stands behind our product therefore we do offer a Limited Warranty for the first 30-days/1,500 miles, should the vehicle have a mechanical failure or fall below the safety guidelines from inspection. In addition to the Limited Warranty, we also offer a Vehicle Service Contract (VSC) to assist in most situations. It is important to keep in mind that the VSC does not cover maintenance or cosmetic items. The repair facilities would be required to provide the necessary documentation to confirm a failure in order for SilverRock to authorize a covered component claim. The part must be considered as failed or otherwise not working as intended to proceed with the approval. Please understand that if repairs happen to be non-covered, then they would be considered cost of ownership. We understand you feel you need to get an attorney, it’s definitely your choice on how you want to proceed. We apologize that’s a route you feel you need to take, but we can speak with your attorney regarding this matter if you prefer. Please have your attorney send in a letter of representation. Either you or your attorney may send it in via email to [email protected] or fax to (866) 284-8390. Thank you for your feedback. Please accept our sincerest apologies for any dissatisfaction you may have and if this experience has impacted your impression of DriveTime in a negative manner. Please reach out to our corporate Customer Relations department at (888) 290-0148, should you wish to further discuss your review. Respectfully, Rebekah – Customer Relations

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  Jamari Miller
  5

  Tyresse was wonder help me out in all aspects of things I needed to know. He also got me the car I wanted at a good price. Go Tyresse!!!! Go to Drive Time.

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  njeri campbell
  5

  Tonesha was very approachable, and seemed very knowledgeable about the work she does and very professional. I would definitely recommend everyone I know who is looking for a vehicle to come to drive time and more importantly come directly to Tonesha