Downriver Community Federal Credit Union West Rd, Woodhaven

Downriver Community Federal Credit Union Reviews

• c

  crystal boyer
  1

  I've been with this bank 15yrs .I didn't appreciate the customer service I received from jennifer. She was acting like the charges on my account was my fault and said it was my responsibility to make sure I don't get charged again and the only way to do so was to get a new debit card which she said will probably take (over a week) and if I wanted to get cash I would have to come in( the old fashied way) .I see this issue hasn't resolved from a review 2yrs ago a customer waiting for their debit cards.You never blame the customer for unauthorized charges it's bad customer service.I honestly was contemplating going with another credit union.

• J

  J Miller
  1

  Been with this Credit Union since 2004. Majority of the tellers are nice and personable..others not so much. I always have an issue with my cards not working or not being recognized in machines. Replaced several times and each member in the family has an issue. Receive fraud alerts answered the questions on the phone told it was released and could continue to use. even answered the follow up texts only to find it still is being denied several hours and days later at times. Left me stuck in South Korea ! Yes South korea! on a bus. Stuck at a gas station with my son, stuck in NY, Mexico, and South America. Always an issue every time. no matter if i notify ahead or purchase from the same place on a weekly basis. Came from Warren Consolidated Credit Union and never had this issue in the 21 years I was a member. This Army Veteran is tired of having to wait for the CU to open or they close early to get the money I trusted with them and deposit through VA and Direct Deposit! Time to find another CU

  Response from the owner

  Thank you for your comments. We a are sorry that you are having problems with your card and will do everything we can to find out what caused each issue mentioned so that the frustration you have experienced will not happen again to you or to anyone else in a similar situation. If your schedule allows, please call us tomorrow so that we can get your account information and discuss this with you further. We do thank you for your business and we hope you will give us the opportunity to resolve the issues. We are committed to helping our members accomplish great things and we appreciate when our members let us know when we fall short of that mission.

• R

  Richard Campbell
  5

  My Debit card was compromised. When I called about a false charge they had cancelled my card immediately. They told me that it could take five business days to get a replacement card. It took longer than that. And it caused a major inconvenience because it happened at the worse time of the year. After lodging as complaint I was contacted by DCFCU's CEO. He acknowledged the fact that replacing debit cards does take too long and DCFCU will have a solution in place very soon. In the course of our conversation the CEO gave me useful information about improving my credit. It was a bad situation. but it was resolved quickly. I am impressed

• N

  Nicholas “Nick” Burton
  1

  This credit union has nothing to offer that can beat any other bank. First, no android pay, iPhone pay, Google pay etc... second, better hope your debit card doesn't break. There's a 2 week return on that. B4 you ask, no, no atm cards, no quicker shipping, 2 weeks. And if you ask "what am I gonna do for 2 weeks to pay my bills" they'll respond with "the old fashion way" they also don't provide any favors with loans, as they want 20% regardless, no FHA. Their online app is something youd of seen back in 2005 when online banking first started gripping. Any app check cashing is longer to process. And finally, the interior is extremely outdated. I'd prefer credit union one if you needed an opinion.

• T

  Tara L
  4

  In person service is very good! But customer service line staff seem to be lacking updated knowledge pertaining to latest payment apps. Does anybody know if this bank can be hooked up to Google Pay?

• S

  Samantha Blicharski
  5

  Love this credit union! Been coming for years. Excellent service. Took a home equity loan out and it was a great process!

• D

  Donald Jamison
  5

  Been with credit union 48 YEARS, I never really had a bad exspearance with them excellent service.

• h

  h b
  5

  Great credit union with convenient locations.

• J

  Jeanette Sabo
  5

  Fast service. Usually in and out in no time.

  Response from the owner

  Thank you, Jeanette, for your review and for being a member at Downriver Community Federal Credit Union!