Discovery Federal Credit Union Century Blvd, Wyomissing

Discovery Federal Credit Union Reviews

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  Charisma Wentzel
  5

  Discovery Federal Credit Union has been a blessing to me. I have been with them for years! I am never changing my bank. I’ll hold onto more than one bank but I am not leaving this one. They gave so many people I know opportunities. The tellers remember your name. It’s just so personable. I rarely have any issues and when I do it’s fixed immediately.

  Response from the owner

  Thank you so much for taking the time to give us a shout-out! We greatly appreciate your membership and we look forward to seeing you soon! 😊

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  Chelle Schaffer
  2

  After 13 years 8 months of having a credit card through Discovery FCU, I called to have a new card sent due to it being stolen. Instead of doing this, they accidentally closed my account. I called back to express that this was not what was asked for but they said that there was nothing they could do about it having already closed it. Please note, this occurred in March 2020. Why am I writing a review now? This error Continues to effect me as it was the longest running account I had. My credit score & the history of credit took a massive hit. If it was just an accident that was a once and done oops, I’d have more understanding but the nature of this mistake was major.

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  Lee Reinford
  5

  I'd give them a 5 Star ++ rating! Other banks are very difficult to work with compared to them. I needed a home equity loan and other banks were difficult and wouldn't work with me. I contacted Discovery, was approved and closed in less than 2 weeks! Gretchen was great with excellent communication and very efficient! Don't go look anywhere else!

  Response from the owner

  Thank you so much for taking the time to give us a positive review. We value your membership and appreciate your feedback. At Discovery FCU, it’s all about our members and exceeding your expectations.

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  Amy Rusak
  1

  I have been a member for years and never had a problem, until this week. I was notified by the fraud department that there were a number of questionable charges on my account. All charges were in fact fraud. My card was closed and I was told to contact the credit union directly to have a new card issued and to dispute the charges. Upon doing so, I have never felt so under valued as a customer. Since the charges were pending, I had to wait for them to post to my account, at which time I was told paperwork would be emailed to me to dispute the charges. I checked my account today and see everything posted so I called back, only to be told I have to contact the merchant and request a refund. I am a victim in this and I now have to set time aside to call a merchant (that has no phone # or customer care info) and request a refund to get my own money back. This is beyond acceptable.

  Response from the owner

  Thank you for taking the time to write a review for Discovery FCU. We greatly value your feedback, good or bad. We deeply apologize for the negative experience you encountered in disputing the charges on your card. It isn’t our normal practice to have our members contact merchants directly to dispute fraudulent charges due to lost or stolen cards and we regret that you were told to do so. Our member experience team will work to resolve this issue. We value and appreciate your membership and hope to have the opportunity to provide positive experiences for you in the future. Thank you for being part of the Discovery FCU family.

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  William Ellett
  5

  The staff has always tried us nice. Taken out loans over the years and a refi. They have been easy to deal with. Note: The fraud prevention can be a pain, but it has been well worth it. Saved me from overseas attacks/hacks, these feature is worth it's weight in gold. The down side, no access to the Debit card for a two weeks. This is an area for improvement :)

  Response from the owner

  Thank you for taking the time to give us a positive review! We greatly value your feedback and appreciate your positive kudos. If the need should arise in the future, we offer temporary instant issue debit cards at our branch. You can use this card while you wait for your permanent card to be delivered to you in the mail. We understand if you’re not in town this may not be a viable solution, but if you’re in the neighborhood you can visit the branch and get one in just a few minutes. Thanks again for your review. We value and appreciate your membership.

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  Cheryl Brickner
  2

  I would not recommend. I am in the process of applying to a mortgage loan (with another place) so I needed my most recent bank statement to do my paperwork. I misplaced the one I got in the mail so I needed to get another one from DFCU. I went there, apparently if you need a statement printed out, it is going to cost you $5.... for a piece of paper! Absolutely ridiculous! When my CD expires, I'm leaving! My sister also went here, she was being charged $10 (I think it was $10) for over a year for not having any activity with her account. She was never notified that if you don't have any activity with your account they are going to charge you (Something that they started after we were members). That happened to me as well. They took hundreds of dollars from my sister, fortunately, they waived some of it back to her, but still never would I recommend. Nice people, but there are other places with nice people and but better management!

  Response from the owner

  Hi Cheryl, We apologize that you are dissatisfied with Discovery FCU. E-statements at the credit union are free and you can easily locate, view and printout your previous statements easily through e-statements, accessible through Discovery FCU Online Banking. Unfortunately, we do have a fee for printing paper statements at our branch due to processing time and charges incurred by the credit union to download your statement from our statement processing vendor and print each page of your statement. Many convenient services are offered to our members at no cost to them. Your sister, and all of our members, can quickly and easily avoid any type of account inactivity fee by simply making one small account transaction every six months to your account. This can be at more than 55,000 surcharge-free ATMs worldwide, by making a simple deposit, mobile check deposit or a withdrawal from their account. As a not-for-profit financial cooperative, Discovery FCU operates to serve our member/owners in the best way possible. With all of the convenient services we offer – mobile banking, surcharge-free ATMs, shared branching, debit card transaction alerts, e-statements, online banking and more, our members can access their account just about anywhere at any time. We hope you reconsider closing your accounts with Discovery FCU – we will miss serving you as a valued member. If there is anything we can do to help assist you with learning more about the many convenient and free services we offer to our members, please let us know. You can also access our Fee Schedule at any time through our website at https://www.discoveryfcu.org/about/disclosures.aspx. Thank you for being a member at Discovery FCU. It is our pleasure to serve you!

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  Emily Harwick
  1

  I'm not even a member for a year yet and have had issues every time dealing with them. More problems getting a simple loan than I should have had. Also no directions on how to make the process work or how to accommodate my needs. Just a "I’m sorry, I don't know how to help". Very disappointed. People say Credit Unions are better than your regular bank, I very much do not agree.

  Response from the owner

  Thank you for leaving a review and letting us know about your experience with Discovery FCU. We apologize that you did not receive the level of service that we intend to deliver. We welcome a conversation with you so that we can better serve you and other members in the future. Please send us a private message at [email protected] or give us a call at 610-372-8010 so we can discuss your experience. We value your membership and feedback.

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  Noah Opstad
  1

  This place used to be very friendly and easy to deal with. Now staff is ridged and stand-off ish. More problems getting a very very simple loan than I should have had. And absolutely no directions on how to make the process work. Just a shoulder shrug and I’m sorry. Been a member here for over 10 years and feel like a total stranger now, extremely disappointed. I’m sure there are other places out there that would love to make money off me, I’m just going to take my business there I guess. Thanks for nothing to my “family friendly “ credit union. What a joke

  Response from the owner

  Hello Noah, I apologize that you didn’t have a positive experience with your loan application process. We strive to give excellent member service and work with each member to help them achieve their personal financial goals. If you would like to discuss this situation in greater detail, please feel free to call the credit union at 610.372.8010, or you can e-mail us at [email protected]. We would welcome the opportunity to make your Discovery FCU experience better. Thank you for choosing Discovery FCU.

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  Jeffery Bubbenmoyer
  5

  Refinanced autos and other business,and what a wonderful experience. Robin was AWESOME professional from beginning to end.Tried other banks wanting to invest and couldn't even talk to a PERSON.Very friendly,and prompt and professional. Cant reccomend enough!

  Response from the owner

  Thank you Jeffery! We're happy that you had a great experience with Discovery FCU. Thank you for sharing and thank you for being a valued member!

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  Michael Stoner
  5

  most knowledgable and polite staff I have ever dealt with in a banking/loan company , and never on hold or transferred 10 times to talk to someone , THANK YOU !