DFCU Financial Oakwood, Dearborn

DFCU Financial Reviews

• D

  Dirk Diggler
  1

  DFCU is the absolute worst bank you could possibly choose. Their app is trash, they close at 5 everyday and if you do call during business hours, you'll spend an hour on hold. Even though I opted out with my debit card, they've charged me 100s of dollars in overdraft fees. Do yourself a favor and go somewhere else.

• C

  Craig LAHAR
  1

  This is the worst bank I have ever attempted to work with. I've only had my account for a year and have had nothing but problems with this place authorizing bad payments and charging fees immediately after that they "can't" reverse. NOTE Their overdraft protection is designed to protect the merchant, not the account holder. So by default if your account is low, instead of them declining like a regular bank, they'll decline and charge you a fee. If you get their "protection" they'll allow the merchant to overdraft you... and still charge you a fee on top. Who's getting protected here?

• J

  Joey Fritz
  5

  Amazing customer service! So friendly and professional! I love all of you very much!

  Response from the owner

  Thank you for your review, Joey. We appreciate you taking the time to share this feedback. Thanks again! DFCU Financial

• S

  Sean Mccormick
  1

  If I could give this place 0 stars I would !! I have been a member for 4 years !!!!! During these four years they have done nothing by try anyway to take extra money from my account, such as overcharging me DOUBLE! Randomly canceling my debit/credit card or puts 24 hour holds on without letting me know. Ended up with no gas at 1am because my card wouldn’t work one night (for no reason lol) I couldn’t get myself gas after work and was stuck. Please take my advice take your money else where !!!!

• t

  tammy fike
  1

  I have been a member for years, have not ever received any of the dividend sharing they advertise, I am charged to pay my bills on line, I pay to use my debit card at some other DFCU institutions and now they have just suspended the in line bill pay with no notice to their customers. Time to move to another credit union

  Response from the owner

  Hi Tammy, we appreciate your feedback and apologize for any inconvenience you've experienced due to system maintenance with DFCU online bill pay. To learn more about our Cash Back program and answer any questions you have related to eligibility, please visit the following link: www.dfcufinancial.com/cash-back. Thanks again for taking the time to provide this feedback, DFCU Financial

• C

  Cindy Kaleto
  1

  I do not like the Test ATM at the Garden City location. It's a real inconvenience to go through the drive through ATM and then have to make 2 lefts to park and go in for change for the 100.00 bills it gives out. It will be easier to move my money to Chase where you have a choice!!!

• S

  Sra. H
  5

  Small branch with helpful staff in case you don’t have time to deal with the bigger branch close by at Fairlane.

• L

  Lenton Engram
  1

  Stole fake fees I immediately closed my account over 2$. Don’t lie to me and be for the customer!!!

  Response from the owner

  Thank you for providing this feedback, Lenton. Can you please give us a call at 313-336-2700 so we can speak with you regarding your experience? You can reach us Monday through Friday 9am–5pm and Saturday 9am–2pm. Thank you, DFCU Financial

• L

  Laurie Boyar
  5

  I love this bank and their employers they respectful people I'll give them a 10. 😘❤️

  Response from the owner

  Thank you so much for your kind words, Laurie. We really appreciate you taking the time to share your experience with us. Thanks again! DFCU Financial

• T

  Thedoc 88
  1

  They won't call you to follow up on anything. Very unprofessional and reinforces the big bad bank mentality.

  Response from the owner

  Hello, and thank you for providing this feedback. Can you please give us a call at 313-336-2700 so we can speak with you regarding your experience? You can reach us Monday through Friday 8am–6pm and Saturday 9am–2pm.