Flagstar Bank Fairlane Dr, Allen Park

Flagstar Bank Reviews

• H

  Heidi Villarreal
  1

  I went to this bank for a mortgage loan and Cj is the worst loan officer I’ve ever experienced and I use to work in the mortgage department at a credit union, His head needs to shrink and when I didn’t like the realtor he recommended, he told me I would need to fin another place to get a loan- AFTER I had gone through the pre approval. After confronting the bank and CJ’s boss I was transferred to Sarah at a different branch. My experience with her was more professional, however after I put an offer in on a house, and my offer was excepted and I did my inspection… I found out I could not get the loan due to being on unemployment a year ago- this should have been told to me by CJ, my first loan officer and then especially by my second loan officer- Sarah. It’s a loan officers job to tell the buyer the truth from the start- not after you are under contract and already paid for an inspection. Very sad experience with the mortgage department!

  Response from the owner

  Heidi, thank you for giving us an opportunity to address your concerns. We're sorry to see you're having issues and would like to help you get this resolved as quickly as possible. As we cannot gather your personal information online, the best way to resolve your issue is to reach out to someone on our customer service team at (800) 968-7700 during the below times. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• G

  Guy OBrien
  5

  Excellent customer service and met all my satisfaction with enrollment in a new checking account! Thanks Flagstar Bank for everything you have helped me with!!! Great job!!!

  Response from the owner

  Guy, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• R

  Ray Gilbert
  5

  Could not ask for any better customer service the staff was very polite and understanding will go out of their way to make you happy Amanda you are great allong with Megan

  Response from the owner

  Ray, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• M

  Monica Guzman
  4

  Excellent attention. The executives were very friendly and it was very easy for me to open my first account with Flagstar

  Response from the owner

  Monica, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• C

  Clifford Miller
  5

  Excellent service all the time they're number 1 in my book

  Response from the owner

  Thank you for sharing your experience with us, Clifford. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• T

  Tonya Arrington
  5

  Every friendly, excellent service, answered all my questions, and fast efficient service

  Response from the owner

  Thank you for your kind words, Tonya. We appreciate you taking the time to share your positive experience with us. Nothing makes us happier than happy customers.

• N

  NinjutsuDensho
  1

  They aren't allowing people to enter the lobby without an appointment during business hours. Drove far and had important paperwork to do.

  Response from the owner

  We apologize that our service did not meet your expectations. We value customer feedback and are working toward making sure you have a more positive experience with us going forward. Please reach out to us at (888) 248-6423 during the below times with any comments or suggestions you wish to share. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET

• C

  Cynthia Roberts
  5

  Super friendly staff. If I ever have a concern, they put my mind at ease right away. Thanks for the professional services!