Detroit Savings Bank Luxury Apartments Griswold St, Detroit

Detroit Savings Bank Luxury Apartments Reviews

• M

  Mikell Williams
  5

  I have nothing negative to say about DSB! The experience has been everything I expected living downtown. Kara is the sweetest, most accommodating property manager, one of the reasons I renewed my lease! The staff responds to every request very fast but there is rarely ever any issues!

• S

  Su Yoon
  5

  Honestly I don’t understand why this apartment has this poor review rate. I’ve lived here 2.5 years by now and overall I like it a lot. I’ll elaborate pros and cons. PRO 1: I always get a response from staffs within 24 hours through a resident portal or you can simply call them and talk directly. Every maintenance job has been done in a timely manner, usually within 1-2 days. PRO 2: Their LG washer/dryer combo is LITERALLY A GAME CHANGER 👏👏👏 This machine makes my life so much easier. PRO 3: Needless to say, their location and cleanliness are worth every dollar. CON 1: It varies by units. I moved from studio to one bedroom. I loved my first unit but the current one? Not really. DO NOT choose those units that have windows facing to the Under Armour building. Their windows are right above the street garbage dumpsters alley. Every morning you will be suffered from big trash collecting noises echoing between those tall buildings for an hour. Plus, the windows are so close to the other side of building windows… I bought $75 privacy window films from Amazon and attached to the windows. Problem resolved. If apartment staffs see this review, I’d recommend to give options to future tenants whether they want this privacy films or not and you install for them. CON 2: Parking. But I don’t have a car. If you don’t have a car too, 100% recommended. p.s. I saw another review about stolen package… I’ve never experienced it during my 2.5 year long stay here. BTW they also let you use a few carts available inside the dry cleaning locker room on the first floor. Use that cart if needed and just pick up your package in a timely manner. No problem.

  Response from the owner

  Hello Su, thank you so much for your detailed explanation review about what you loved as well as your suggestions to our management team. Customer service is our number one priority and we're so grateful that you took the time to let us know what we're doing right and opportunities for improvement. It was a true pleasure having you with us for the last two and a half years!

• T

  Thomas Smither
  2

  Pros: Apartments are nicely updated Walls/Floors between apartments are very thick Great location Cons: No one showed up for our 8am freight elevator reservation. We were calling constantly until someone finally answered at 10:45. Crazy that they charge us if we show up even 15 minutes late for our reservation but if they’re late (or don’t show up at all), absolutely nothing happens. I complained and management told me they would try to make it right, I haven’t heard from them since. We were stuck trying to move out through the regular small elevator that is shared with the rest of the building. Took money off security deposit for small holes in living room wall even though they told us it wouldn’t be a problem. Parking is absolutely terrible, if it’s busy they prioritize visitors that come and pay daily, not you. Management overall is unpleasant to deal with. Tried to force us to pay for extra months of parking we didn’t want. Had about 5 false fire alarms (a couple in the middle of the night) Packages just get thrown in the lobby, I had one get stolen. No garbage disposal Practically no amenities

  Response from the owner

  Hello Thomas, we certainly appreciate your feedback. We apologize for the miscommunication with your elevator reservation, and are glad that you were able to use the secondary elevator to move your things out safely. Elevator fees are only assessed if the elevator is damaged. In regard to your security deposit charges, as per the disposition with photos uploaded in your resident account, the fees were applied for damages to your apartment. We try to keep these charges to a minimum, but we must recoup repair costs when there is damage beyond the normal wear and tear of an apartment. We understand your frustration with the parking situation, but we do not manage or operate the garages, we simply lease spaces to ensure they will be available to our residents. If we had been made aware of any issues, we would have been more than happy to work with you and the garage managers to rectify the situation. We are always looking for ways to improve and your valuable feedback will help us better serve our residents in the future.

• m

  michael godfrey
  5

  For someone who wants the experience of living downtown, DSB is a great choice. I really liked living here. The neighborhood is safe, and right across the street from capitol park and close to bars restaurants. Construction from the Hudson building can be loud, and you can hear cars revving their engines late at night, but I expected this much. Kevin, Kate and Jennifer from the office are close by, were always helpful when I needed something. If you're moving in I recommend bringing your own router. I was able to activate my internet the first day, but the router never came in the mail. Fortunately I had a router and could plug directly into the wall. Also, the floors are tile and there isn't a lot of noise isolation from the hallway. I got a door draft stopper on Amazon for $10 that made a world of difference. That said, my corner unit 1201 was well updated with new appliances and beautifully finished. I'm sad to leave it behind!

  Response from the owner

  Hello Michael, thank you so much for giving us your feedback about your experience with living at Detroit Savings Bank. We are so glad to hear that you've had an overall positive experience and are pleased with the apartment and its finishings. We were so sad to see you go, but wish you all the best on your life's next chapter!

• A

  Alex Wheaton
  1

  The management here is quite poor. Very unorganized from the start when they didn’t have anything ready for my move in and I was stuck with a moving truck on a weekend trying to get keys and access to the building. It got worse from there over the next roughly 3 years. I rented unit 1201. It is a top floor corner unit facing the park. The walls are paper thin. Reviews saying otherwise are likely offered incentive to be dishonest. The management takes no action to stop loud partying in the halls every night of the week. The tenants in unit 1202 are a nightmare and won’t be moving out so beware if renting unit 1201 next door. Constantly pounding on walls, having parties 2-4 times a week that cause walls and floors to shake and screaming constantly at all hours which may as well be happening in your apartment due to the thin walls. Other notable issues: Water outages constantly. (2 -5 times a week) Water pipe breaking in apartment and not fixing smoke detector wiring after. Electricity is charged in a way that it won’t matter what you use, the bill will be 50 - 60 dollars baseline. I left the apartment two months before my lease. No lights, ac/heat or anything but the refrigerator was running. My electric bills were just under $100 the last two months. 5 dollars less than when I was there full time. Refusing to fix windows where seal is broken so moisture builds between panes making them permanently dirty Elevator is down for hours most weeks Trash is constantly in common areas Common areas are cleaned once a week and very poorly. No vacuuming. Non responsive management. Rarely return calls. There are so many more to list but these are the items that made me leave. I have lived in 4 apartments downtown Detroit and many more throughout my life. Every apartment has its issues but I’ve never encountered worse management. These issues are not worth the money or the headache. Checkout The Griswold, Stott building, The Albert or Malcomson. All great properties.

  Response from the owner

  Thank you for your feedback! We are always looking for ways to improve our Resident’s experiences at Detroit Savings Bank. We appreciate you renewing with us year over year and would like extend our apologies for the water and elevator disruptions that occurred. These issues were resolved, and also partly caused by a city plumbing issue, along with a city-wide loss of power. Unfortunately both incidents also affected neighboring buildings downtown. If there is anything further you’d like to discuss about your concerns, please call us at (313) 964-1212, or email [email protected]. On a side note, we would love to connect with you about picking up your mail. Have a wonderful day! – Detroit Savings Bank

• C

  C Mil
  5

  The people in this building have to be my favorite part about living here. Met some life-long friends and would recommend this building to anyone looking to find their place in a new city or build new connections. We all could use a little community/connection after the year we’ve all had & this is the place to do it.

  Response from the owner

  Thank you so much for sharing your experience with us! We pride ourselves on providing a welcoming community and are so happy to hear that you made some great connections along the way. You are certainly correct that we could all use a little extra connection after dealing with the pandemic.

• A

  Alexander Freeman
  1

  Management will not hesitate to ignore all of your needs.

• J

  Joe Stierman
  4

  Lived here for 4.5 years and counting, overall very comfortable, quiet place to live in the middle of the city. Excellent location, just a block off Woodward keeps the crowds and noise down a bit. Price went up reasonably as expected with the market. Generally single, young professionals, but there's a little bit of diversity. Pros: Completely new as of ~2015, so great appliances and countertops; very thick walls/windows to keep out the noise of motorcycles; historic building; access to rooftop of sister building (w/ grill) - awesome!; maintenance and management has been good, rotated a lot like most apartments; neighbors are pretty nice; easy to get packages delivered (no door person, though I've never had anything stolen/lost). Great view of the Book Tower if you're on the Griswold side. Very safe - multiple scans needed to get to your floor. Gigabit internet for cheap! Cleaning staff does a good job. Cons: No parking except through Westin ($$$) or other lots, and it's harder and harder to get street parking these days. That's probably the biggest inconvenience is easily getting things to/from your vehicle if you have one. Wish they had recycling of some sort. They've dealt with some occasional water pressure issues over the years (now mostly fixed) - nearby construction sometimes affects it or the power. Gets false fire alarms a couple times a year. No bath tub, garbage disposals (why?). Everything is electric (heat - not baseboard, water, range, etc.) - I don't mind but some people do. Unless you get 12th floor. Not a lot of windows open. p.s. I'm suspicious about the 1 star reviews, particularly several from the same month. Of course, you always get more haters in online reviews.

  Response from the owner

  Hi Joe! Thank you for leaving such a wonderful review - we sincerely appreciate the star rating and time you spent listing your experiences at The Detroit Savings Bank! We agree that location, quiet living, convenience, and the rooftop lounge is what makes our building a great place to live. -The Detroit Savings Bank

• H

  Henry Tan
  5

  Fantastic staff and apartment! The staff, Brian, Stacy and Jacie went out of their way to help me move in from out of state. There were no openings initially, but they kept an eye out for what I wanted and informed me immediately when a last minute opening occurred. On the day of my move, the staff assisted me in the move in process, and when I had a technical issue with my apartment, the manager Stacey showed up personally to troubleshoot. Even on my move-out (going out of state), the manager, Kevin Centala was extremely professional and made sure it went well! I lived here for 3 years, and overall, the apartment is in a safe location, and quiet, even at night. In summary, the staff is very friendly and I highly recommend this apartment for anyone living in the downtown area!

  Response from the owner

  Thank you so much for sharing your experience and these kind works with us, Henry! We certainly strive to provide the best customer service possible and are so happy to hear that you've had such a positive experience from start to finish. We loved having you stay with us and wish you the best on your next adventure!

• Z

  Zack Taylor
  5

  I love living here! The mgmt is friendly, quick and to the point. The building has been beautifully modernized with impressive interiors, and the outside maintains its history. Perfect layout for all my entertaining!

  Response from the owner

  Hi Zack! Thanks for leaving such a great review! We appreciate the positive feedback and hope you sincerely enjoyed your stay with us! -The Detroit Savings Bank