Deseret First Credit Union Village Shop Dr, Sandy

Deseret First Credit Union Reviews

• Y

  Yenny Medina
  5

  I had a great experience with them! They were patient, informative, and very proactive in answering my questions. They have good customer service skills, which is one of the things, I noticed the most when doing business with an entity. They went above and beyond to assist me. I very much appreciate this.

  Response from the owner

  Yenny, thanks for your review! We're so glad you had a great experience. We look forward to serving you again. Mike

• S

  Spencer Robbins
  1

  I should have chosen a different bank. Card activation was a terrible multi-day experience. If you need anything done properly, you have to visit them at the branch. Their policies are unusual and they don't function like other banks.

  Response from the owner

  Thanks for your feedback Spencer. I'm sorry it didn't go as you expected. We'll look into this to improve our card activation process for you and all our members in the future. Feel free to send any other details to me at [email protected]. Kindly, Mike

• J

  Jake Moreno
  1

  Terrible service. I have never had a good experience dealing with these people. I'm going to switch banks. Just yesterday they printed me a new debit card and told me to my face that I was all set because they activated it for me. I go to make a purchase and the card doesn't work. I call them and wait in line. I schedule a callback, but they never called me back. So I had to call them back and get sent back to the end of the line again. This is one of many examples. They either have untrained staff or don't care about their customers. Either way I'm extremely disappointed and will be switching banks soon.

  Response from the owner

  Jake, thanks for your feedback. I’m sorry for the inconvenience of having to call back. We would like to reach out to you to make things right. We will use this experience to improve our service for you and all of our members in the future. Kind regards, Mike

• A

  Ammon Ely
  5

  Things sometimes can change when great customer care is applied. Props to the South Jordan branch and the manager that helped make a wrong a major right on! Thanks DFCU.

• S

  Stevan Email
  5

  WoW! I am impressed! I got a 2nd mortgage here and went in to sign the paperwork and they were ready for me and took less than 2 minutes GREAT Job!!! Thanks Kanyon and the other employee (I don't remember her name) Highly recommend

  Response from the owner

  Hey Stevan, thanks for your review. I’m glad your enjoyed your experience. We look forward to serving you again! Take care, Mike

• B

  Brandon Miller
  1

  HORRIBLE customer service at every one of their banks I have been to. I have been disrespected, made fun of and even THREATENDED by employees of this company. Back story: I got a car loan with this company and really enjoyed it for the first year. My insurance got bumped to $700 a month so I could no longer afford to keep it insured paying $1,000 a month for a car and insurance? No thanks. So I tried to work something out to were I didn’t have to turn in the car and take a hit on my credit but they were nothing but rude. After I turned in the car, I have made multiple attempts to figure out how to pay the remaining balance and see if the car has sold yet and have been treated like garbage. I have told all my friends and family not to use this credit union and people who would like to close their accounts after hearing how awful I was treated.

• M

  Matt W
  1

  Service is unhelpful and everything is way more difficult that it needs to be. Once we asked for some information on a loan and from how cold the girl helping us was I was going to speak with a manager. Then I looked at her badge and realized she was the manager. From how unhelpful, bureaucratic and lifeless their phone support was, I had to double check that I didn't accidentally cal the DMV

  Response from the owner

  Mathew, thank you for sharing your feedback with us. We will use it to improve our service to our members. If you have more comments or any questions we can help you with, please email them to [email protected] and we will help you right away. Kind regards, Mike

• C

  Cheryl Grace Gallegos
  5

  They have a great set of staff that are friendly and willing to help you out, they never left me until I was able to obtain the loan I needed at that moment. Very accommodating manager and assistant manager, Sadie

  Response from the owner

  Cheryl, Thank you for the review. We're so happy our staff were there to help you get the loan you needed. We're happy to help you with your financial needs. Thanks for choosing Deseret First! We look forward to the continued relationship with you.

• A

  Andrew Ward
  5

  Good company to do business with very process oriented

• J

  Jake Thomas
  1

  Terrible customer service here. Arrived before 2pm and people in there would not even acknowledge me. Just continue there closing procedures even though sign says there open till 2pm

  Response from the owner

  Hi Jake, thanks for your feedback. We will review this with the branch to ensure members are being served during open hours. Kind regards, Mike