DARCARS Toyota Silver Spring Service Center Cherry Hill Rd, Silver Spring

DARCARS Toyota Silver Spring Service Center Reviews

• A

  Arthur Kot74
  5

  Great Service, i had a battery problem in my new 2020 Toyota Camry LE and when i came there and told the techs, what exactly going on, the problem was solved within 1.5 hours, since there were busy. Thanks For Your Service! Keep Up A good Work! I will recommend the service and sales! Also, all the sale reps are Amazing, the parking lot is full of so many Brand New and beautiful vehicles!

  Response from the owner

  Hearing that you had this great experience is the best thing we could hope for! Thank you for choosing DARCARS Toyota, we look forward to seeing you next time. DARCARS Customer Relations

• M

  Matt L
  1

  I worked out a quote for a vehicle with this dealership via email. On the day I came in for a test drive I found out the vehicle did not have the premium package that was advertised on a popular 3rd party website. I told the salesman I was still interested but I had other cars to test drive with the options I was looking for before I decide. I asked for the quote in writing so I could come back later if I didn’t like the other cars and he said he didn’t think he could do that. He tried to reassure me that they “would honor the price in the email, no problem”. I insisted on the written quote and after he spent 15 minutes writing a few numbers on a scrap of paper and speaking to the manager he informed me the quote I got from him was actually a “typo” and the price was over $4000 more then originally quoted. This is why people don’t trust car dealers, and if I was you I wouldn’t trust these people either.

• R

  Rohan Mishra
  5

  Went in for a regular service. Quick and hassle-free process. Got my keys back in less than an hour. Would recommend this place to any other Toyota owner.

  Response from the owner

  Hi Rohan, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. We look forward to serving you again soon!

• T

  T. Johnson
  5

  Jessica Oliver has taken care of me twice so far! I will come back again because of her help! She has been honest, upfront and just great! I actually trust her! I'll be back.... Thanks again! However I'm just realizing that someone broke the angel thingy that was hanging up in my car but didn't say anything to me.... smh.

  Response from the owner

  Hi Nika, Thank you for taking the time to provide us with a review of your experience. We are pleased that Jessica always makes your experience pleasant. We're disappointed to hear about your angel. Please reach out to us so we can hear more about that at [email protected] or 800-327-2277.

• J

  Joe J
  1

  Jason in the service department does not need to work directly with customers. He is rude and curt. If you care anything about the future of your dealership you will act now. Not surprisingly that all of the negative reviews that I have read speaks to the same levels of details.

• N

  Nelson Contreras
  5

  Ryan Saleh, is the man you need to see for great deals. He's a man of his word, always willing to help you in every way possible. Goes out of his way to make sure you're doing good in terms of purchasing a car. I bought a 2020 Toyota Corolla SE Manual in Barcelona Red and he made sure to do whatever it took to find me a manual transmission. Excellent customer service!

  Response from the owner

  Thank you for your great review and recommendation, Nelson! We appreciate you taking your time to share with us and hope to see you again soon. DARCARS Customer Relations

• R

  Rhonda Jones
  1

  Darcars Toyota Silver Spring is a big big ripe off . I went to service and had my vehicle checked. They stated my brakes where installed incorrectly. They charged me 89.00 and said if they need to be adjusted they would do as they did nothing but take my money. I had just bought new brakes, rotors and a filter from them total 395.00 . Come to find out the brakes was defective. Than the said to have the company who put the brakes on to pay them to correct the error of the brakes. When all along the brakes where defective .Please think twice before using their Service at this location. Save yourself money and time . I even bought a extended warranty from this Darcars and will be asking for a refund.

  Response from the owner

  Dear Rhonda, We're disappointed to hear that this was your experience. Your feedback is important to us and we'd appreciate the chance to review your concerns with you. We can be reached at [email protected] or 800-327-2277 if you would like additional assistance. Thank you, DARCARS Customer Relations

• J

  Jeffrey Myers
  3

  A bit of a wait in line despite having an appointment. No wiper for the rear window on my Prius for the third or fourth time I've been there. Now, I have to make another trip. A bit disappointing.

  Response from the owner

  Dear Jeffrey, We always aim to deliver a great experience. We obviously didn't do that with you and appreciate you taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If there is any other comments or suggestions you have, please contact us at [email protected] or 800.327.2277.

• L

  Last Call
  1

  Worst customer service. Went to the dealership hoping to get the proper fitting part. When the counter tech went to the back to look for the part, he and his coworkers had a good laugh at my expense about how I was “stupid”, “didn’t know what I was talking about”, and that my Jeep must have been a “SUPER limited edition”. What they didn’t realize was that I could hear Every. Word. They. Said. Worse, when I called the guy an @sshole for insulting me, he threatened to put his hands on me. Long story short, I’ve gotten better help at AutoZone

  Response from the owner

  Thank you for sharing your thoughts and feedback with us. We're disappointed to hear that you didn't have a good experience. We would like to hear more about your experience so please feel free call 800.327.2277or email [email protected]. We would love to make things right if you give us another chance. Thank you, DARCARS Customer Relations

• H

  Heber Diaz
  1

  This is my 5th time returning to service for suspension issues (under warranty) with my golf. They created a brand new issue, and now they are claiming they can’t look at my car because the technician that worked my car is not here- though another technician is here. Everyone here is unprofessional except for the sales team. The sales team helped me while service has kicked me to curb. GOODBYE DARCARS VW OF SILVER SPRING. don’t do business here. They are CROOKS and they don’t care about you after you buy a car.