Cushman & Wakefield/The Lund Company Regency Pkwy, Omaha

Cushman & Wakefield/The Lund Company Reviews

• A

  AJ Lugraine
  1

  OWNERS DO NOT CARE ABOUT RENTERS’ SAFETY. Our apartment has had multiple car break ins over the last two months and the owners refuse to put in cameras even though we pay $1,200 per apartment. I spoke with Tyler in customer service and he informed me the owners are AWARE OF THE CAR BREAK INS AND VANDALISM and they have chosen not to install cameras though there have been multiple complaints . Not a safe area when I moved in in May there was a stabbing in the parking lot. I live in the Legacy Commons Plaza apartments.

  Response from the owner

  We appreciate you reaching out regarding this matter. Our residents are our first priority and we are sorry you are experiencing these issues. Unfortunately, crime has no address and can happen anywhere. We have reviewed some preventative measures for the community, many of which are already in place. As you may be aware while cameras are helpful, they do not always aide in preventing crime. Additionally, we could not put in enough cameras to cover the entire apartment community. We do value your feedback, and want to make Legacy Commons a great place for our residents to live. If there is anything further we can do to assist or you would like to discuss directly, please contact our office at (402) 333-0526.

• W

  Wobblez Mane
  1

  I live in one of their managed properties and it’s without a doubt the worst place I’ve had the displeasure of renting. I’ve had the property manager lie to my face against video evidence of his employees wrong-doings. The lack of communication and obvious indifference to people who are just trying to have a safe place to live without surprises is just shocking.

  Response from the owner

  Our goal within The Lund Company is to provide all of our residents with a positive living experience and provide excellent customer service. We apologize that you feel we did not meet these expectations with you and would like to discuss further with you. We can be reached at 402.393.8811. Thank you.

• H

  Heather Howell
  1

  Outdated units, but rent sure isn't. Annual rent increases with no updates to the unit done, any repairs are minimal and it's like pulling teeth to get it done. Most of my issues are still not addressed after a year because Lund wont pay to propererly fix it. Pool is hardly open. Parking is scarce. Maintenance guy is awesome but works for a company that cares less about him or the property. I have yet to hear one positive thing about this company. Rightfully so. Dont waste your time or money. I lived here when it was privately owned and came back to rent not realizing it's gone downhill so quickly. We've already put in our 60 day notice.

• L

  Lorule Heroes
  1

  An absolute joke of a company. They blame all of their inept maintenance practices on everyone but themselves. No one seems to understand how to actually maintain a property and then pin the issues on anyone they can for their lack of service. Their reputation is more than fitting for this group of incompetent people. Avoid at all costs!

  Response from the owner

  Hello, we take all feedback seriously and continually look for opportunities to improve. Unfortunately, by your handle name we are unable to locate which property you've had an experience with. We'd like to discuss this with you further. Please contact our customer care department at 402.393.8811 at your convenience. Thank you.

• R

  Rose'Ann Feebler
  1

  I live in Annex Apartment owned by the Lund Company. There was about five guys living in an apartment next to me that is still INFESTED with roaches and somehow, the office staff didn't know about it until I moved in 6 months ago. I was the only person that complained about it... So, flash forward, still dealing with it. Wanting to break my lease but they are so frikin concerned about money they don't care! They expect you to give two months notice and then another months rent plus $300. That's bull! Just don't deal with any property from Lund. They are idiots and only care about money... Worst apartment complex I've ever dealt with....

• S

  Saige Walker
  1

  TL;DR : DO NOT RENT FROM THE LUND COMPANY. They lie to protect their own. Would rate lower but it wouldnt let me, switched jobs and was 5 days late on rent due to my pay date changing. Please note that I have NEVER been late on rent. As a landlord myself I knew I would be paying late fees, Friday I receive notice in the mail that my lease would be terminated 3 days from receipt. Thinking that would be on Monday I called them and asked if it could wait until Friday when I get paid. Nope. Now I have to embarrassingly ask family members for money. Reread the letter, states it was hand delivered 3 days ago. Thinking it was a typo as I only received the mailed notice, I call them again to make sure we are on the same page that Monday would be day 3. Nope. Day 3 is today and its after 5 I cant even go to the bank. Even though the notice was NOT hand delivered to me otherwise I would have been calling them then. But no "the property manager wouldnt just not deliver it". Humans make mistakes and obviously she made one. Dont ever rent from the Lund Company. My final option is to show up with cash on Monday morning before she "sends everything over to the attorneys". The fact that this company cant understand that sometimes life happens and refuses to work with them is sickening. I'm sure I'll get some bs comment that they're sending my rating to "customer service". Maybe they should actually act and train their employees to have empathy. But seeing the many other 1 star reviews I'm sure they won't be changing anything. If just one person sees this and changes their mind on renting from them I will be satisfied.

  Response from the owner

  Thank you for your review. Unfortunately, we were unable to locate your name in our system and are unable to reach out to you directly to discuss this in more detail. If you would like to email us your contact information at [email protected] so that we can address this, we would be happy to help.

• C

  Christopher Muessigmann
  1

  Terrible company. No one knows anything about anything. Rented one of their properties and left a few months ago-terminated my lease. Property manager is telling prospective rentals that call about my history and telling them I was evicted. Been trying for days to figure out who to pay my remaining balance off to. Referred to a collection agency by that same manager and they have absolutely no record of it. Meanwhile I cant rent anywhere else until this is paid. Guess they dont want my money.

• A

  Adam Carter
  1

  AVOID renting any apartment from the Lund Company at all costs! It is not worth the cheaper rent. The management staff is horrible, the management at the Fairway apartment complex that is owned by the Lund Company, is horrible. My apartment flooded 6 times due to rain, and they refused to do a permanent fix for it. Said it "wasn't in the budget". On top of that, every time it rains, a pool of water forms outside my door, and I have to try and jump quite far to get over it, or wade through it. Safety hazard, but Fairway doesn't care. I've contacted them multiple times about that issue, and they won't do anything. My thermostat was broken for 5 months, until after many emails and complaints, they finally fixed it. Bottom line, avoid Fairway at all costs. The property manager, Megan, only cares about saving the complex money, and will not help with any fixes with issues you may have unless you basically threaten that they are violating the Nebraska state renting statutes, which I had to do in order to get them to actually fix anything. I cannot wait to no longer live here - do yourself the favor and look elsewhere!

  Response from the owner

  Thank you for your review. Your comments have been sent to our Customer Care department and will be addressed.

• T

  Trevor Bixler
  1

  My experience at the Duke of Omaha has been a nightmare. We were there for about a year thinking it would be a nice, new, and fun development to live in and enjoy until we figured out next steps. It has been an enormous source of stress and a constant let down.

  Response from the owner

  We are sorry to hear that your stay here has not met your expectations. We take pride in our community and our residents, and we would be happy to discuss this further off-line. Please contact the office and set up a time to meet with the management team.

• N

  No Oo
  1

  Renting a property in Omaha. The front office staff is so disrespectful. I've been waiting 2 weeks for a new furnace filter, which they rescheduled on me twice without any notice. Still waiting. Bet you $5 nobody shows up for this new appointment. Also: needles, domestic abusers, liquor bottles under the stairs, aggressive dogs and broken washing machines. That's what you will find at this property.

  Response from the owner

  Hello, thank you for your review. I'm sorry you've had an unpleasant experience. These are issues we definitely want to address; however we'll need some further information from you. If you could please call our Customer Care department at 402-393-8811 so that we can speak with you and address your concerns, we'd appreciate it.