Credit Union of Southern California Valley Blvd, El Monte

Credit Union of Southern California Reviews

• A

  Alison Chaikittirattana
  1

  I don't understand why everything has to be in person with this credit union. I can't do anything online, and it's so inefficient. Whenever I go, I'm waiting in a long line because the tellers are having unnecessary conversations. Or I have to come back because I have to schedule an appointment, something I called the Credit Union earlier and the rep told me to just walk in.

  Response from the owner

  Alison, thank you for taking the time to share your concerns with us. Your feedback is valuable and we take every opportunity to learn how we can create better experiences for our Members. Someone from our management team will be reaching out to you to discuss in more detail.

• R

  Regina Hudgins-Hernandez
  4

  I have been with this bank since before the merge, took out 2 personal loans, without a problem and I have never had a bad employee, they have always been very pleasant, I dont think I have ever waited over 10 min. I really like this bank.

• g

  gary uchigoshi
  5

  Like old time banking. Customer service is the best. They show the customer that personal touch, that you not just a number.. They will help you with all your banking needs. All.... take notice...follow.

  Response from the owner

  We appreciate you taking the time to leave your kind words, Gary! Providing exceptional service and building better lives are top priorities and we are thrilled to hear of your positive experiences. It is our pleasure to serve you.

• f

  freddy garcia
  1

  Worst experience I have ever had at bank branch. We had heard great things about credit unions but from this experience I'm not sure this branch deserves the stars it has. I was looking to open a joint account with my wife and had called the previous day to find out all requirements. One of them was that my wife and myself had to be there at the same time to sign. We both took the time off early from work to make sure we arrived at least 30 min before it closed. When we arrived we were barely acknowledged at told to sit and wait for assistance. We waited until 6:05 PM closing time and it looked like the only 2 account specialist were having social hour and just waiting for us to get tired of waiting and walk out which we did. Again not such as a word as we walked out, then noticed the employees leaving aswell right after us as we were still in the parking lot. The worst 40 wasted minutes of my life, never again!

  Response from the owner

  Thank you for taking the time to leave a review about your recent visit, Freddy We’re very sorry to hear that you were not provided with World-Class Service and we missed the opportunity to earn your business. We’re continually striving to improve our service and the information you shared has been provided to our management team. If you are willing, our Regional Manager would greatly appreciate the opportunity to speak with you personally about your experience and can be reached by calling 866.287.6225.

• S

  Stephanie Carrillo
  5

  Lucia, was an excellent help. She restored my faith in Cu Socal. I've been to different branches and I always seem to come back to El Monte. Please, take these complaints and reviews seriously and reward your outstanding bank tellers. We live in a age where you can write a good or bad review, and it can tarnish someone or your company so please take our reviews seriously.

  Response from the owner

  Thank you for taking the time to leave your thoughts with us, Stephanie. We are happy to have Lucia as part of our CU SoCal team. We take our Members’ feedback and all social media reviews very seriously, and are constantly striving to improve our service.

• j

  jaime cabrera
  1

  My experience with your credit union was real bad, I have been a member for over 10 years thru my job, after being "pre approved" for 50,000 to buy a car from my daughter, I summitted all paper work requested to " loan specialist" Melany Martinez, I never heard from her again, Every time I called , She was either "away form her desk or out to lunch" She never returned my calls to give me an update. I gave up and went to another credit Union that my daughter had used, they completed the purchase transaction in less than 2 hours. I decided to close my retirement and savings account with credit union of Southern California. This credit union is a joke . "Thank you for not even trying" Melany Martinez

  Response from the owner

  We take our Members’ concerns seriously and appreciate the time you took for voice yours, Jaime. We are sorry to hear that your loan experience fell short of your and our expectations. We strive to provide our Members with consistent communication and sincerely apologize that we missed the mark. Our lending management team would appreciate the opportunity to speak with your personally regarding your feedback. If you are willing, please give us a call at 866.287.6225 and ask to speak with our VP of Consumer Lending.

• s

  sylvia michelle
  1

  After being approved for a loan, they won't make it easily accessible. They act like they're doing you a favor instead of their job. Horrible customer service and terrible reaction time.

  Response from the owner

  We take our Members’ concerns seriously and appreciate the time you took to voice yours, Sylvia. We strive to exceed expectations and when we miss the mark, we fall short of not only our Members’ expectations, but those that we set for ourselves as well. Our VP of Lending would greatly appreciate the opportunity to speak with you personally regarding your experience. If you are willing to speak with him, please give us a call at 866.287.6225 and request to speak with our VP of Lending.

• V

  Veronica Isaac
  5

  This bank is awesome. Workers are extremely friendly and they know me by name!! They take a personal interest in the customers😊

  Response from the owner

  Your review made our day, Veronica! We strive to provide exceptional experiences to each and every Member and we are happy to hear our personalized service hit the mark. We value your Membership and look forward to continuing to serve you!

• J

  James Suarez
  1

  Im not quite sure i want a "disneyland" enviroment in a place thats taking care of my money,must be managements first responsible position as a professional adult.i don't believe all these people gave 5 stars out of want, coercion perhaps.

• D

  David Castillo
  5

  Always quick to assist us with our banking needs and services. Credit unions are better and less evil than banks and this one is no exception.