Bank of America (with Drive-thru ATM) Main St, El Monte

Bank of America (with Drive-thru ATM) Reviews

• M

  Manuelventura Cendejas
  2

  I never had a problem here There are two atm car lanes .there is no security so always be aware when you pull up.there is the E.M.P.D. down the street .there only open during business hours.( GOD FORBID) BUT IF YOU NEED HELP AFTER HOURS CALL 911. BE SAFE .

  Response from the owner

  Hi, Manuelventura. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• C

  Claudia Torres
  1

  "difficult time of uncertainty" are you kiding me? Covid is literally over folks this is not a valid excuse any more! Obviously corporate does not care about the poor reviews this branch continues to receive. Bank with someone else! BOA is not a good fit for El Monte CA

• a

  alex luna
  1

  Make you wait for 25 minutes outside in hot sun plus an other 30 minutes in line inside the worst bank experience of my life

  Response from the owner

  Hi Alex. We apologize for any inconvenience during this difficult time of uncertainty. We appreciate you coming in and it's disappointing to hear that your experience wasn't at the level you expected. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If there is something we can do, Bank of America would like the opportunity to help. If there is an account related concern, we would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

• M

  Marcela Jimenez
  1

  Horrible service waited in line for more than an hour to make a deposit. I can believe being one of the riches banks they have horrible service, not enough staff.

  Response from the owner

  Hi Marcela, we know your time is valuable and apologize for your experience. We'll certainly be sharing your feedback with our leadership team. If you have any questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• a

  alvaro ibarra
  1

  I understand with epidemic we have to take the extra measure but I was in line for about 1 hr and have about 4 tellers but the problem was that some of the employees were just talking to each other including the one that was supposed to be cleaning the counter for every guest and decided instead to open a window. Seems like they are embarrassed of what they are doing. On top of that the manager decide to take over but wiping the same cloth with no spray on hand and wiping all of them with the same cloth. It looks like just spreading germs all over the bank with it. Then goes back to talk again with coworkers. Mangers need to take action and help the flow moving faster saves time and headache for others.

• D

  Dana
  1

  Security girl was extra extra today for no good reason you'd think after taking me for $700 in overdraft fees last month due to EDD making a mistake on my claim that I could use the lobby's entry so I could see the screen on my broken phone to start an electronic card withdrawal but security "Can I help you?" Probably not your department "If you're not conducting businaess you can't stand there" I am conducting business "The bank is closed" Well the door is open. Are you trying to ask me to leave? "Yes" Okay, bye...

  Response from the owner

  Hi Dana. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^ines

• E

  Eric LY
  1

  First come but serve later. I arrive when no customer waiting before me. I have to wait an hour long while they help 2 customers who come later. Maybe this is how they will treat you when you want to close an account.

  Response from the owner

  Hi Eric. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^teresa

• Y

  Y. Ford
  1

  Waited in line to cash my check for almost 1 hour. They only had 3 bank tellers open. Please hire more tellers!

  Response from the owner

  Hi, Y. Ford. We appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• N

  Nancy Lopez
  1

  Horrible customer service the store manager looks at you like a criminal. The teller Raquel was horrible as well. She does not smile and talks to the tellers next to her. They harass you about opening an account of course because that's how they get their bonus. I hate this place. Never again will I come back. No one should bank with them.

• S

  Sunflower Dahlia
  5

  Ths place was amazing i was helped by Philip tsui today he helped me figure out all my problems and gave me solutions very nice and made me feel welcome and taken care off he really cared for my best solution i also want to thank the front greater or front counter assistant a gentleman in a beige suit didnt catch his name great at his job i can only imagine how overwhelming it must of been for him trying to help everyone walking in the door. Yet he managed to help everyone i was really impress by how well they helped out over all satisfied the service here is great im glad i choosed this bank .