Car Pros Honda El Monte Peck Rd, El Monte

Car Pros Honda El Monte Reviews

• E

  Erica Rosales
  5

  Ken Okimoto is always so pleasant to work with. Driving a few extra miles to El Monte Honda is certainly worth it as Ken and the other staff members know how busy we are, and do their part to make the service stop as efficient and timely as possible. Thank you Ken and the other staff members for all you do. Yolanda Moreno (using my daughter's email to post this review)

• J

  Jasmine Moreno
  5

  Awesome place! I am a first time buyer I was really nervous about buying a car but I was attended by Marci and Mark and they both helped me get my very first car. I went walking thinking I was going to buy a used car but Mark and Marci helped me get a brand new car! Thank you Mark and Marci for my very first new car!

• G

  Guanglin Yin
  1

  Poor customer service. 1. I pulled my car into driveway, no one helped me out until 5 minutes later. 2. I didn’ get notified when service is done 3. the last person who handled the key to me didn’t get the car in to driveway, I need to walk all the way to parking lot and look for my own cars. Plus, he has no smiles at all.

• A

  Araceli Rodriguez
  5

  Mark and he’s partner pre-delivery inspection guy were awesome:) they both made sure I understood everything about my new car. Thanks! This will be my second car bought at their Honda dealer :)

• A

  ART HIGGINS
  5

  Gabriel Peng has been helping me for over 12 years, always honest5 and efficient, and courtious. When he is not there, Juan Montes, treats me like the customer is king, good people to have in your service drive

• K

  KitKat T
  5

  Nelson Honda service center has excellent service. Andika Citra at the service department examplify an outstanding customer service. He went an extra mile to answer my questions and explained in details. I am very satisfied with the service I've received at Nelson Honda and looking forward to my next visit.

• M

  Miguel Chavarria Jr.
  5

  Mr. Andy, did a phenomenal job with his service & communication skills. This young man, will be up and coming in the Honda World. He's a true master of this craft. Thank you Andy, for your continued support. Miguel & Marisa Chavarria Lion Hustle Inc.

• B

  B N
  5

  Roger was very attentive to my needs as well as his manager. The best part of my visit at Honda was they were honest with me and never pushy or hounding with me and that to me is excellent dealership.

• L

  Leo
  4

  Service was quick and everyone was nice. Was told i was getting a complementary car wash for my first check up but didn’t get one so that was a bit disappointing.

• L

  Lauren Yanni
  1

  If I could rate 0 starts, I would. I came in back in 2016 for a maintenance on my 2012 Honda Civic. At the time I had about 103k miles on my car. Whomever input the mileage on my car made a huge mistake and incorrectly input 163k on my car. that's 60k miles OFF! It is now March 30th, 2019 and I currently have 138k on my car. I would like to trade my car in for a different car and this error showed up on my CarFax as an "Odometer rollback"! Meaning, the value of my car on the CarFax has significantly dropped because of this mistake. My car today only has 138k miles on it and I'm STILL not at what they mistakenly wrote wrong back in 2016 as 163k. I offered to bring my car in to prove to him that I only have 138k miles on it today, in 2019! So obviously, writing that my car has 163k miles in 2016 was a mistake on Honda Service's part. I spoke to Tim Smith and requested a letter from them admitting their error to submit and resolve this with CarFax. Tim Smith led me to believe he would write the letter. When I called to follow up, he dodged my call twice and didn't call back. The third time I called, I demanded to speak to him and he told me that he refused to correct this error. This is ridiculous. They made a huge mistake and now, the value of my car is lowered because of it. Thanks for nothing Tim. NOTE TO SERVICE CUSTOMERS: Check the mileage that they document on the paperwork because I am living proof that they are careless. A mistake like this is documented into your car's CarFax report and lowers the overall value of the car. And their customer service? non-exisitant. I will never go anywhere near this dealership nor this service and I recommend that you stay away too. What idiots. YOU HAD ONE JOB.