Credit Union of Ohio Britton Pkwy, Hilliard

Credit Union of Ohio Reviews

• B

  Brandi Potts
  1

  I have done business with this credit union for over 15 years. they allowed a check that was writen incorrectly to clear my account an put my account in the negative $20,000. They never called me to question this check that was written incorrectly they sent me a letter!! Then told me there was NOTHING they could do for me. Worst bank I have ever dealt with. They don't have their members backs an will not help protect your money !!! RUN do not let them have control of your banking !!

• M

  MSC M
  5

  I have been a member of Credit Union of Ohio for almost 20 years and I will continue to bank there indefinitely - here's why. From day one, I have received nothing but professional, courteous and friendly service as well as super great rates on credit cards, auto loans and most recently a home equity loan. Application processed are easy, painless and are always processed quickly. Any time I have ever had questions, I send a quick email and my questions are always answered with very quick turnaround. When I have need to talk to someone via phone, I am always able to connect with an actual person without delay. Also, the Credit Union of Ohio mobile app is well designed and works flawlessly. There are plenty of branches throughout Columbus and I am never more than a few minutes away from one should I need to visit one. Simply put - Credit Union of Ohio is the best!

  Response from the owner

  Thanks for leaving such a great review!

• c

  cheryl brown
  1

  Normally, I enjoy my time going into talking with everyone & depositing a check. But today was horrible! They would not cash a personal financial check made out to me! So I am disgusted with your institution. I am very concerned you will not let me have access to my account when needed. And stop changing what needs to be on my own check, in order to have it deposited! Yuk. Don’t know if I am going to stay with you guys

  Response from the owner

  Cheryl, we're sorry your recent experience did not meet your expectations. We encourage you to reach out to [email protected] with questions regarding our check policies.

• H

  Hetal P
  1

  Very rude. The rep didn't want to answer the questions and was hurrying, maybe it was end of the day. She seemed to be very lazy.

  Response from the owner

  Hetal, we’re sorry your experience did not meet your expectations. We strive to provide everyone with a high level of service. We encourage you to reach out to [email protected] to share your experience as well as have any further questions answered.

• J

  John Wisse
  5

  Always polite, professional and leaving nothing to want in your credit union customer experience. Thx team.

  Response from the owner

  John, thanks so much for taking the time to leave such a great review!

• S

  S C
  1

  The worst financial institution in terms of credit union banking I have ever dealt with. Operates much more like a greedy, vindictive, predatory corporate bank than a local CU. Other CUs offer customers courtesy, appreciation and protection that banks do not. Not this CU. Not even for their long time customers whose money they have grown their business off of. Punishments galore with zero rewards- even during this global covid crisis. AVOID.

  Response from the owner

  Thank you for taking the time to leave a review. We’re sorry your experience did not meet your expectations. We appreciate all of our members and strive to provide them with the best service.

• S

  S Kovitz
  5

  I have always found the Credit Union to be a great institution, competent and friendly, but today I am writing specifically to commend Amy, an employee who worked with me over the phone to resolve a tricky log-in problem. The problem resulted from a glitch in the password management function of a newly installed security program on my computer (it has since been fixed by the company), but at the time that I called the Credit Union, live support from the company was unavailable and it was imperative right then for me to access my account. I found it difficult to explain the odd issues I was running into and was afraid that the Credit Union rep would think I was just "clueless.” To my great relief, Amy turned out to be the perfect person in this situation. With calm and cheer she accepted the awkwardness with which I described the recurring glitch that prevented me from completing the log-in, and once she saw what was happening, she showed me how to work around it. Amy's special combination of personal kindness with professional expertise was a true lifesaver for me in a moment of crisis, and I will not soon forget it. Written in warm appreciation of Amy, outstanding employee of the Credit Union of Ohio.

• R

  Rose Edwards
  5

  I Have Been A Member For Over 20yrs Now, Proud Member & Great Credit Union , Always Helpful, Quick Service, Always Feel The Personal Attentiveness They Show Me 👍Thank You Gina Blalock & Jenn Hatfield😊😊

  Response from the owner

  Thanks so much for the great review, Rose!

• M

  Mark Crowder
  1

  Absolutely the worst financial institution I've ever worked with. They will never get my business.

  Response from the owner

  Mark, thank you for taking the time to leave a review. We’re sorry your experience did not meet your expectations. We appreciate your feedback.

• M

  M Cour
  2

  The people are pleasant and friendly for the most part, but mess up anything but basic transactions . Twice I've discussed business and been given paperwork to fill out for specific transactions. When I returned with it completed, i was told "we don't do that". It's taken months to get my debit card to work because of typos they made where the information didn't verify. Don't bank here.

  Response from the owner

  Thank you for bringing your recent experience to our attention. We strive to provide members with efficiency and convenience. This information will allow us to evaluate and make updates as needed.