Credit Union of Colorado, SE Denver E Iliff Ave, Denver

Credit Union of Colorado, SE Denver Reviews

• F

  Francis Conanan
  5

  Been with these folks a couple years. They've helped me get back on track with a lot. Very receptive. Very genuine. Whether it be online, via phone, or in person, I have had great experiences. Would have given them like 50 stars but no lemon bars or espressos in the lobby. so sad.

  Response from the owner

  Thank you for all your kind words and the excellent review! We are happy to serve you!

• H

  Heidi Hunt
  5

  I have been with this credit union for a year now and the service and staff have always been helpful, kind, understanding and they listen,they actually listen to you ,it's amazing in 2022 that someone is awake out here in numbville......I LOVE MY CREDIT UNION :)

  Response from the owner

  Hi Heidi, thank you for taking the time to write this review. We appreciate you sharing your experience. We look forward to continued service to you!

• T

  Taylor “tayrizzo” Risberg
  5

  Had to deposit a check and came right at close. They waited to close and made sure I was able get helped. Great place!

• B

  Bre Valenz
  5

  I came in for a personal loan/Car loan consultation yesterday, As soon as I walked in I felt very welcomed by the employees. my banker consultant was Cynthia Trujillo, And not only did she take her time with breaking everything down for me, but gave me a lot of valuable and educational information, and advise. That no other bank has ever done. I live up North and have a branch 5 minutes away, I will continue to come to this specific location where my needs were met, because that left a lasting impression. Thankyou Ms. Cynthia for going above and beyond my expectations. :)

  Response from the owner

  Thank you for the excellent review and for taking the time to share your experience. We're so happy to hear that you got everything you needed and more!

• M

  Mary Richard
  2

  I was transferred 5 times. No one helped us. My fiduciary went there after I told them he was, about a check rejected , they refused to help, would not even look at his paperwork, plus more. Offended me. I am looking to change. I do not like the use of home workers who do not have access to our info.

• H

  Hannah Pulver
  2

  Overall, my experience of setting up an auto loan with CUofCO has been smooth and easy. However, ever since I met with a member at this branch to get it established & give payment methods, the ball got dropped. The autopayment did not actually get set up and communication was lost. I then received calls with confusion on why it hadn't been paid yet. Without fully explaining what happened or what the next step was going to be, I was charged and then charged again a week later on my due date which was very inconvenient in my case.

• L

  Lena Maes
  1

  Worst location for customer service. Every time I've had to use this location their customer service is terrible. I arrived at 11:50 to open 2 minor accounts for my 2 teenagers and an IRA and was told I could not open the accounts because they were servicing their last appointment and they close at 1:00. I opened my account almost 10 years ago at the Logan location and don't remember it taking over an hour to do. I would recommend ANY other location.

  Response from the owner

  Hi Lena, thank you for sharing your experience. A staff member from this branch will be reaching out to you. We'd like to know more about your visit which you describe here. We apologize if you experienced any inconvenience.

• J

  Julie
  1

  Update: I’ve now asked them twice more to send me a debit card and still have gotten nothing. That’s three months now I’ve had an account with them and no card, so I’ll be going in to close my account. I really wanted to like this place, but I’ve had nothing but trouble trying to get a debit card from them. They said they’d mail it to me after I finished setting up an account, but after several weeks I followed up and they said they had forgotten to send it and would send it out right away. It’s been several weeks again and I’ve still gotten nothing and they keep telling me to wait for it.

  Response from the owner

  Hi Julia, thank you for reaching out to us. This is not the service we want you to have. We will be forwarding this to our Card Services department. Please don't hesitate to call, email or chat with us regarding your card. We'd like to remedy this for you. https://cuofco.org/contact-us

• M

  Margaret McKarr
  1

  CUofCO sends my mortgage invoice 1 week before due. I mail back payment as soon as received thus giving the given time back to receive. Yet CUofCO routinely enters my pmt after the due date thus running up interest charges!

  Response from the owner

  Hi Margaret, we've looked at our records and cannot find a member matching your profile name. For your privacy and protection, we do not discuss account matters via social platforms. We invite you to contact us at 800-444-4816 to discuss the details you describe above so that we can help.

• A

  Angelica Castaneda
  5

  I love this place!!! Everyone who works at this credit union are just amazing and friendly. Service is great. Only issue I have is I've been having trouble calling to check my balance. I get a blank sound and after a few minutes a busy ring tone.

  Response from the owner

  Thanks for the 5-stars and your feedback, Angelica. You can check your account balances by calling 1-800-444-4816 and using our new self-serve menu options.