Credit Acceptance W 12 Mile Rd, Southfield

Credit Acceptance Reviews

• C

  Calvin Irvine
  1

  Worst company ever! Don’t ever finance through them! Even if your life depended on it!! After hurricane harvey they said the was not taking payment due to the hurricane. So any logical person would assume that means deferment. Not in this case! So now I have a 1200 payment in which I payed 1000 of it and guess what! Yep you guess it they repossessed the car over $200 smh. After they misled us, not only that but sheesh after the hurricane you would think they had a human heart towards other humans! So if you want to be treated inhumane after one of the worst hurricanes in us history this is the perfect place!

• R

  Richard Madrid
  5

  Funding is quick and easy. From a dealer point of view they are very flexible and accept clients that most other finance corporations will turn down. I notice that many of the complaints here stem from a dealer or customer experience that was not properly addressed at time of sale. A finance company is not responsible for the quality of a vehicle, the dealer is. They are also not responsible for untimely payments, that is a customer problem. I will continue to use them in the future. My area manager Mr. Vega is amazing and helpful.

• E

  Elmo Blatch
  1

  Saw a car on the lot for 5,000 and change and thought not a bad deal even with financing fees bringing it up some. Well "some" was a lot more than I thought. A 10 year old car is not worth 15,000 the blame can be laid on me as well as the dealership and this company. The dealership told me it would be a 3 year loan and Credit Acceptance say 6 year. So I was told a lie by one or both. I wish I could have read reviews I would have left and never looked back had I known then what I know now. Seriously anyone going here whatever you finance expect to add that kind of difference. This will be the first and last car I buy from a dealer.

• O

  Omari Jackson
  1

  They get a no star review from me. Customer service is extremely rude, they do not keep proper notation in account file, they do not relay proper information when asked. Agent "shannon" was rude, disrespectful and over talked me the whole time. They do not answer simple yes or no questions with simple answers. They will talk around the subject as if the customer will listen and fall for anything they tell em. Once i pay off this vehicle I will NEVER utilize credit acceptance nor will i recommend them to anyone else.

• W

  Will Banks
  1

  If i could give negative stars i would. Do not let any dealership con you into financing with this crooked company. The customer service is the most terrible service I have ever encountered. This is no exaggeration. DO NOT FINANCE USING THIS CORRUPT COMPANY.

• M

  Miss Maja Danae
  1

  This place has the worst customer service. For starters the very next day after due date they will call you harassing for payment. I told them do not call me inside the grace period so they removed my number from the acct as do not call period. Now every time I call they ask me to add a number that they already have. My car was totaled I was told no more interest. Now that insurance has paid they moved the acct straight to collects were 6% interest is applied which of course nobody mentioned. I've told them since the vehicle was totaled how this would be paid and their acting like I'm robbing them. I've made arrangements which they choose to ignore.

• D

  Donovan Platte
  5

  Credit Acceptance was one of the best experiences I have had. They took a chance with me when I needed a vehicle with horrible credit and it paid off for the both of us. Their customer service was excellent anytime I called in to speak with them. I would recommend them to a friend in need that also has bed credit looking for a vehicle.

• K

  Kimberley Spraggins
  4

  The staff has been great to me up until the last operator. She was so rude, especially in the middle of a pandemic, was asking questions like "well how do you pay _______?" How I pay anything isn't her business & I told her twice she should be glad that she's one of the few people with a job right now! Oh I almost forgot, she actually had the gall to call me on Mother's day. I asked her before hanging up on her, "Are you calling me on Mother's day to ask me about a bill?! Other than her, I've had good experiences with them.

• J

  Joseph Rodgers
  1

  Even during record unemployment rates due to COVID19 Credit Acceptance is one of the few NOT allowing extensions when almost everyone else is. They "are only allowing payment arrangement" which mean nothing and is not helpful. Having fair credit and dealing with a sub-prime lender certain horrible rates are expected but PLEASE to whoever is reading this...PLEASE find a different way before giving Credit Acceptance a chance. Anything in your life could come up where you can't pay or need assistance and they WILL NOT help you and will prosecute you in a court of law. I say again..they will take you to court. I pray nothing happens where you have an issue but if you do Credit Acceptance will make your life worse. Just don't do it..also they have pretty ghetto customer service folks lol. Just dont do it...listen to everyone here. Try and research other subprime lenders or save up a little more money before trying Credit Acceptance.

• B

  Brittany Pac
  1

  The absolute worst Financing institution I have ever had to deal with. Not one representative will let you get a single word in, when calling to inquire about your account. And if you ever need to set up payment arrangements, forget about it. They are not compassionate for any reason, and they do not care to hear your situation. If you ever miss one payment or even two, prepare yourself to wake up to no vehicle. I will NEVER recommend this company to anyone! Illiterate. Rude. Ghetto. Trash.