Core Bank W Center Rd, Omaha

Core Bank Reviews

• A

  Ann Murphy
  1

  120th & Center branch is completely incompetent. Three times they have not deposited my check from the night deposit. This last time it took 3 days and I had to go there and have them fish it out. Envelopes and slips are never supplied even though the manager swears they are. Never stocked. Worse- I have 5 accounts and several times they put money into the wrong accounts. Teenagers tax return was suppose to go to their savings and it went into their checking! Guess what…teenager saw it and now hounds me for it! Thanks bank! In Response to below: I actually reached out to a Senior Manager regarding the wrong deposits. She promised me she’d go and review policies with the 120th branch and …after another wrong deposit, sent me a $5 Scooters card “for all my troubles”. Not helpful. Bank is still messing up….

  Response from the owner

  We appreciate the feedback, Ann. This is certainly not indicative of the expectations for a Core Bank customer experience. Our Senior Banking Center Manager will reach out to discuss this matter further. Thank you!

• N

  Nicole Moses
  1

  Update! After posting this review they sent me a letter closing my account and returning a very small amount of money. Avoid them. This bank takes advantage of single mothers, charging over $1000 in bank fees over the last 3 months for the same charges. It is impossible for me to catch up, as they keep charging me for the same mistake I made back in October. They have no compassion for individuals, they refuse to help me. The branch manager Mark, and the assistant manager Sarah do not answer phone calls or return them. If a call is returned at all it is several days later. If I attempt to visit the bank to speak to them in person, they are conveniently gone to lunch, or on a break, each time I try. This is the worst customer service I have ever recieved. I have been a customer for more years than I can remember and there was a time when I absolutely loved this local bank. You could connect with a real person if help was needed and they would actually help you! Merry Christmas! ETA: The reply they left on this review is a lie, no one has reached out to discuss this situation. It has been a week now.

  Response from the owner

  Hello, Nicole. Our Senior Banking Center Manager has made several attempts to contact you. Please call him at 402-898-3327 and he can talk through your needs right away. Thank you!

• T

  Tim Sullivan
  5

  I know how frustrating it can be for people to deal with branches moving and ATMs not being where they want them like others are saying. However, the people inside this bank are what really made me give them 5 stars. You can find automated banking at any big bank but the level of customer service that core brings is unmatched. Thank you to all the people who bring a smile and always jump to help when I walk in just to make a quick transation.

  Response from the owner

  Thank you so much, Tim!

• D

  Dave Campbell
  5

  This bank is great...my experience has been nothing short of fantastic. I know in my business, that we have experienced growth and reorganization pains and Core Bank has stuck with us and helped us grow. When no one else would look at our vision, Core did!!! I know everyone has not had the same experience as we have had but if you give them a chance, I absolutely believe you won't be disappointed. Thanks Catherine, John, Sarah, Amber and All the courteous and friendly tellers that make coming I to this bank a joy. Dave Campbell ...President HCC Assisted Living

  Response from the owner

  Thank you for the kind words, Dave!

• S

  Steven Maytum
  5

  I have been with Core Bank for a little over a year now with a money market account and a DBA account. The staff is very helpful and has always been friendly both in person and over the phone. I am very pleased with my experience all around.

  Response from the owner

  Thank you so much for the feedback, Steven!

• A

  Alexis Morse
  1

  I live on 45th St., so the fact that they close the 60th and center location down really sucks because by the time I get off work the bank is already closed. Today I went to go use the drive-through, which it says it’s open till 6:30 PM, I get there and they are closed. I called the number I explained that their website says 6:30 PM is closing time, and he tells me well you can come back tomorrow Terrible bank terrible service and why are all your locations in West Omaha

  Response from the owner

  We appreciate the feedback, Alexis. Our Branch Manager will be reaching out to discuss other options available that may better accommodate your schedule. Thank you!

• C

  Chris Drew
  2

  Drove out to the 120th and Center location at 9:20am for a transaction. Find the bank locked and all the ATM lanes closed despite it stating they were open at 9am. Unacceptable. At least pretend you want to keep my business.

  Response from the owner

  Thank you for this feedback, Chris, and we apologize for the inconvenience. The Banking Center Manager at that location will be reaching out to discuss this with you in more detail.

• E

  Emma Altman
  1

  Canceling my bank account with them, easily the most incompetent group of people I’ve ever come in counter with. I would trust a 2 year old with my money over them.

  Response from the owner

  We appreciate the feedback, Emma. This is certainly not indicative of the expectations for a Core Bank customer experience. Please reach out to our Senior Banking Center Manager at 402-898-3327 if you’d like to discuss the matter further. Thank you!

• R

  Roscoe Whyte
  1

  Gwen the "supervisor" at 120th and center is rudest customer service person I've ever met. Litterally canceling both my accounts due to the service and quality of help.

  Response from the owner

  We appreciate the feedback. We'd like to talk to you more about the experience you had. Please reach out to our Senior Banking Center Manager at 402-898-3327. Thank you!

• m

  marie longshore
  5

  I like this bank and employees. they have always help me with any problem I may have.

  Response from the owner

  Thank you for the review, Marie!