Consumers Credit Union N Rand Rd, Kildeer

Consumers Credit Union Reviews

• A

  Ashley Simpson
  5

  I've had the best banking experience with CCU over the past few years. When my account was targeted with fraudulent checks last year, I was promptly refunded and their team helped me quickly update my account information. Their customer service is excellent and their office is modern. I have never felt uncomfortable here!

  Response from the owner

  Hello Ashley, Thank you so much for taking time to leave us a review. We are happy to hear that our fraud department helped you to get your money back quickly. We value you as a Member and appreciate your feedback.

• s

  sailnbye 2
  1

  If I could give this place a negative rating I would. They do not do "shared branching". If you wanted to be exclusive because your in Killdeer, change your name because you're clearly not a "Consumers" credit Union your Exclusive Credit Union. Your own associates have no idea if a patron uses the ATM as pointed out when it updates at shared credit unions. Might as well just use a regular ATM or go to your Credit Union you belong to.

  Response from the owner

  Hello, thank you for taking the time to leave an honest review. The decision to not provide shared branching capability at the Kildeer Service Center was made after much consideration. We determined that the new technology offered at Kildeer, including the live video ATMs and tech bar, provide increased financial education resources and self-serve options for our Members. We do offer shared branching at our other locations, which can be found on this page of our website: https://www.myconsumers.org/about/about-us/locations-hours We apologize if this caused you any inconvenience.

• j

  joaquina garcia
  5

  I recently opened an account with Stephanie Castro and she was very helpful, patient, and explained everything thoroughly. She helped me previously at another institution and she was a great help too. That’s why I decided to reach out to her again. She moved locations but I was still able to get in touch and she helped me trough the phone/email. After opening an account she helped me with my loan. I am pleased with the whole process!!

  Response from the owner

  Hello Joaquina, thank you for taking the time to leave a review. We’re glad to hear about your experience and how we were able to help you obtain the loan you were looking for. We agree that Stephanie is a rock star and an invaluable member of our team. Thanks again for sharing.

• P

  Paul Sucec
  1

  This particular branch does not have shared services with other Credit Unions. And despite Andigo and Consumer joing together you still can't access your Andigo account here.

• B

  Bonnie Keltner
  5

  Just went to this new location in Kildeer and worked with Sean. I had a lot of questions and he helped me with everything. Kildeer location has awesome technology and state of the art processes. Will definitely do more banking business here. Sean was awesome in customer service.

  Response from the owner

  Hi Bonnie, thank you for the review. We appreciate the kind words about Sean, and we will make sure to pass along your thoughts to management as well. We’re glad that the new technology and services at the Kildeer location are able to assist you with your banking needs. Thank you for your Membership.

• D

  Deepash Patel
  1

  Went in to take care of a account. Did not feel comfortable at all to be in a place that takes your money it can not give you anything to show your payment. And on top of it is going to ask for different bills to make my payment. When min before he said I’m good to go. It’s a joke in there do not use this place

  Response from the owner

  Hello Deepash, thanks for the review. Since this is a public forum, we cannot discuss the specifics of your accounts and why the receipt was not able to be provided to you at the time of making the payment. As for the bills you provided, our cash recycler was not accepting them, and we asked if you had any other bills or if you would like for us to go and verify the funds. We understand this interaction caused you some frustration, and we apologize for it not going as smoothly as you would have liked. If you would like to discuss the issue of the payment receipt with a supervisor, please email me directly at [email protected]. Thanks

• M

  Michael Wogelius
  5

  Stopped by today to visit the new location and had a rather pleasant experience. Looking forward to having this location closer to home.

  Response from the owner

  Hello Michael, thanks for sharing. Glad to hear about your experience at our new location. Thanks for your Membership!

• C

  Chriski S
  5

  Great staff! Super friendly answered all my questions.

  Response from the owner

  Hello, thank you for taking the time to leave us a review. We’re glad that the staff at our Kildeer location have been able to provide you with helpful service. We will make sure to pass along the kind words to management. We appreciate your feedback and your Membership.

• J

  Jason Burtals
  1

  Im 100% sure they stole my identity.

  Response from the owner

  Hello Herbert, thanks for the review. As a Member-focused, not-for-profit institution, we take account security very seriously, and place a strong emphasis on the protection of our Member’s data. If you feel that your data or identity might have been compromised in any way we would like to look into this further and assist you. Please email me directly at [email protected].

• K

  Kevin Johnson
  1

  This post is specifically because ever since my credit union merged with CCU my wife and I each get Mail every week to take out life insurance through CCU. I don't want it. Stop sending it. I am thinking about closing my account specifically because I am sick of the mail.