CommunityAmerica Credit Union Nw Skyview Ave, Kansas City

CommunityAmerica Credit Union Reviews

• K

  Kasey Ayres
  5

  I worked with Shani’ (Shawna) and had a great experience. I Had some issues with the dealership I was purchasing the vehicle from when I was applying for an auto loan. Shani’ was patient with me and helped me out every way she could!

  Response from the owner

  Thank you so much for sharing, Kasey. We are so glad to hear we were able to get you all squared a way. We greatly appreciate the 5 stars and are so lucky to have you as a member!

• V

  Vicki Smith
  5

  You are treated as a person and not a number. Jerrie Lee is a phenomenal and extremely efficient employee at the Tiffany Springs Branch who deserves to be recognized. I would recommend anyone to this credit union.

  Response from the owner

  Thank you so much for the 5-star review and kind words, Vicki! We will be sure to pass your message along to the Tiffany Springs Branch for awareness. We are so lucky to have you as part of the CommunityAmerica family!

• C

  Cheryl Lamb
  1

  We are new customers and are not able to access our online account through your mobile app or website. When we get the phone call to verify our account your system doesn’t respond to any entries (1 or #) and yesterday it said I entered an invalid extension. I then called your customer service number and was on hold fo 15 minutes before anyone answered. If this is the best you can do, we’ll be closing our accounts.

  Response from the owner

  Hi Cheryl - Member service is extremely important to us and we sincerely apologize for any frustration. If you are still having trouble with your online banking, or any troubles in general, and would like to bypass the possible 'hold' in our contact center - feel free to reach out to us with your contact information via email at '[email protected]' and one of our teammates would be more than happy to help you out! Thank you!

• D

  David Roth
  1

  At 20 yrs old I started a business, at the time I had an auto loan and checking account at CACU. My business failed and I had to file bankruptcy. I was kicked out of the credit union. 20 years later, they still will not let me back in....

  Response from the owner

  Hi David. We sincerely apologize for any frustration or inconvenience and have passed this along to the correct teams for awareness. Someone should be reaching out to you to further discuss the situation. Thank you!

• A

  Adam Nichols
  2

  Don't go to this location after hours if you're trying to use the ATM. It rarely works or is out of service most of the time. I've driven 15 minutes out of my way 3 times to use it and there are either cones blocking off the driveway to it, or you put your card in and with every option you try, you get a message that says: "this function is unavailable at this time." This is very frustrating! Community America is a great bank, but with this frequent service failure, it demonstrates extremely poor management of this location.

  Response from the owner

  Hi Adam! We are aware of the issue and our techs are working toward a permanent solution ASAP. In the meantime, if you need assistance give us a call at 913.905.700. We apologize for any inconvenience! -Cara at CommunityAmerica

• J

  Joshua Cain
  1

  Crooks just like any other bank. You don't get better service or less shady bankers going to this Credit Union. You're just as well off going to a big bank. At least they have more locations and more features. If you are going to get screwed you might as well get some benefits out of it. Avoid this place.

  Response from the owner

  Hey Joshua, we're sorry to hear this. We'd like to catch up so we can learn more about your experience. Give us a call at 913.905.7000 - thanks!

• b

  breez
  5

  Generally a very good experience with every office of this credit union and they try to be helpful ! Good parking and handicap accessible,busy in tne evenings.

  Response from the owner

  Thank you for taking the time to write such a nice review, Breez! Excellent member service is our top priority. We're proud to have you as a CommunityAmerican! ~ Tara :)

• J

  Jessica Hinten
  5

  The staff here was super nice and helped me to have a speedy transaction with them so I could get in and out really quickly!

  Response from the owner

  Thank you so much, Jessica! Time is your most valuable resource and we totally get that! We're glad to have you as a CommunityAmerican and we look forward to seeing you again soon. ~ Tara

• K

  Karl Wiley
  5

  Very Good Banking experience. Very Progressive Bank. They have not let me down.

  Response from the owner

  We love hearing this, Karl! Thanks for being a CommunityAmerican! -Cara

• A

  Anna X
  5

  Best interest raits in the area. Good customer service

  Response from the owner

  Thank you so much for the kind words and 5 stars, Anna! We are so lucky to have you as a member.