CommunityAmerica Credit Union S Black Bob Rd, Olathe

CommunityAmerica Credit Union Reviews

• C

  Christina Lungren
  2

  ATM was out of Service yesterday (6/10/22), went to hyvee to use my visa debt card. Cause I had multiple debts, my card got a hold on. Called fraud to tell them that it was me using my card but to be on hold for over hour to get no one. Went in to location to see if I can get problem fixed. Spent an a good hour and got ping pongs between 2 people. They refused to help. Went to anther location and got problems fixed, in and out of the other location in 30 minutes. I get it that Saturday

• J

  Julie Cook
  5

  I just opened an account at this Branch, and they were all so wonderful! everyone had a smile on their face and was ready to help! I worked specifically with Missy! She is one of the sweetest people I have ever met! I was in a bit of a rush since I was on my lunch break, but she still answered all of my questions thoroughly, and was able to get me out on time! I highly recommend this bank, and this branch specifically!

  Response from the owner

  Hi Julie - welcome to the CommunityAmerica family! We are so glad to hear Missy was able to get you taken care of in a timely manner. We greatly appreciate your 5 star review and kind words. We will be sure to share this with Missy's team for recognition. Thanks again, Julie!

• K

  Kat T
  5

  Appreciate that they're part of the credit union Co-op Shared Branches. My actual credit union is in the Bay Area, but because CommunityAmerica participates, I can do virtually anything with them that I can with my own. This allows me to still keep everything "local" even while being far away and help my temporary home at the same time.

  Response from the owner

  Hi Kat. We are so glad to hear the co-op shared branch network has come in handy for you - and we are always happy to help! Thank you so much for the 5 stars and kind words. We greatly appreciate your feedback!

• K

  Kim Leonard
  1

  Not efficient at all. I wanted to add my husband to my account. There were 2 tellers and 2 people sitting assisting others. Not only did we waited in the teller line - 10 min only to find out that we needed to speak to the other people. Since there are only two people working on a Friday at 2pm it seems unacceptable to not be able to simply add another person to an account at the teller. On top of it - one of the customers was simply waiting for her husband to “show up anytime” and having a good old time with the banker while waiting!!

  Response from the owner

  Hi Kim! Member service is of the utmost important to us - and we sincerely apologize for any frustration or inconvenience. We greatly appreciate your feedback and will be sure to pass this along to the correct teams for awareness. Thank you very much!

• P

  Perry A
  1

  This bank is a joke. Open 3 accounts with them and was looking to open a business account. Went in for a small car loan asking for 10k and I’ll put 1k down and was denied. Went to another bank the same day because my credit wasn’t bad and got approved for 30k loan with 1k down. Please please please do not bank here.

  Response from the owner

  Hi Perry. We greatly apologize for any frustration and are so sorry that the auto loan didn't work out with us! Branch manager, Dana, would love to hear from you to learn more about your experience and look further into your application. Please feel free to give her a call at 913-905-8225 if you would like to discuss further. Thank you!

• J

  Justin Herrman
  1

  This branch has had the worst atm for years. So slow and you wait for every and can’t even deposit cash 90% of the time. If your not going to fix the atm outside at least put a function one in between the lobby and front entrance.

  Response from the owner

  Good Afternoon. We are saddened to see that we've only earned one star, but we greatly appreciate your feedback. We will be sure to pass this along to the correct team for awareness! Olathe Branch Manager, Dana, would love to speak with you to learn more about your experience. Feel free to give her a call at 913.905.8225. Thank you!

• J

  Jan Hewitt
  5

  When I go inside they are always very happy to greet and help. i love depositing on my mobile app. My accountant, however, greatly dislikes their statements, and I agree.They are difficult to read when you are trying to enter into quick books.

  Response from the owner

  Thank you, Jan! We really appreciate each and every one of those 5 star s! As for the statements, we'll be sure to pass your feedback along to the right team. Thanks for being a CommunityAmerican! -Cara

• J

  James Nordstrom
  5

  I would like to thank the entire staff of CACU. I have been a customer for years and every time you go in they are always friendly and willing to help. It is so easy to deposit checks through the ATM and we love the Mobile app. Ours kids love the cookies. Thank you!

  Response from the owner

  Thank you for the 5 stars, James! We are proud to serve your family. -Cara at CommunityAmerica

• V

  Viet Doan
  1

  I tried calling 3 separate times to get information about opening a new commercial business account. The first two times they routed me to the wrong department and said that they would give me a call back. Then the third time when I called this morning. A lady named Debbie, answered the call and acknowledged that she saw my name in the system for a callback. So I asked her why does it take so long just to get a call back, and she replied in a stern voice yes it can take up to 3 days! I replied, you know what that’s rediculous. If I’m running a busienss and they can’t return my phone call for three days. I’ll never use them. Sad sad sad

  Response from the owner

  Thank you for reaching out, Viet. We take member service very seriously and certainly don’t want anyone to have an experience like this. Please give branch manager Ashley a call at 913.202.1526 so she can hear more about what happened.

• M

  Matt Conley
  3

  This is usually a great place for banking. Not sure why it was so difficult to withdraw money today. Teller was in to much of a hurry and cut me off while I was still trying to talk. In the end I left not getting what I needed.

  Response from the owner

  Hi Matt! We apologize for any frustration. That's certainly not the experience we want you to have as member service is extremely important to us. We will share your comments with the Olathe team. Thank you! -Cara