CommunityAmerica Credit Union Ne Rice Rd, Lee's Summit

CommunityAmerica Credit Union Reviews

• J

  Justin Oldham
  5

  My wife and I just moved here 6 months ago. The FIRST thing we did was open up an account and transfer funds. we transferred 401k's, IRA's, ETC. The Staff could not have been any more accommodating. We have been nothing but 120% Satisfied.

  Response from the owner

  Welcome to Kansas City, Justin! We are so glad to hear CommunityAmerica has been the right fit for you all so far and are so glad to have you as part of the CommunityAmerica family. Thank you!

• B

  Brooke Cornelius
  1

  The Lees Summit branch is capable with employees in building of printing cards. However they send us to a “traditional” location a few miles away for all issues. This other location is slammed every time I go there. Spending over an hour in line waiting for service each time I’ve gone. These are times when I can’t use the video teller. What is the point of having these people in the branch, with things we need to be able to function and doing nothing everyday. Get this other location some help. As if things aren’t stressful enough with the virus. Very disappointed. People deserve better than waiting an hour and more for services when there is people at other locations.

  Response from the owner

  Hi Brooke! We are so sorry for all of the frustration. That's certainly not the experience we want you to have as member service is extremely important to us. We will share your comments with the Rice Road team. Thank you! -Cara

• D

  Dr. Deborah A. Bigogno
  5

  This bank has aLWAYS been more than helpful w/any banking needs I have needed in the last 10years. They are VERY customer service oriented. And I love NO MORE bank charges for most things.

  Response from the owner

  We are so happy to see this review, Deborah! Thank you for you kind words and years of membership. We will be sure to share your feedback with the Rice Road team for awareness. We are so lucky to have you as part of the CommunityAmerica family!

• B

  Benjamin Boucher
  1

  The ATMs rarely work. I (attempt) to deposit multiple checks (6-8) weekly and have never once had all checks accepted by the ATMs. The machine has even kept my checks on multiple occasions without giving credit toward my account (when this happens you have to wait a week for the machine to be “serviced” and have your checks retrieved). One occasion the machine froze, so I went inside for assistance, and while I was inside the machine un-froze and sent my checks out. Luckily a Good Samaritan gathered them before they blew too far away. Very disappointed in these machines that are supposed to save time and be more efficient.

  Response from the owner

  Thank you for reaching out, Benjamin! Member service is extremely important to us and we're sorry that this experience wasn't top notch for you. We're happy to hear that Lynne had the opportunity to follow up with you and hope that next time we can wow you with the ATMs working as well as member experience! -Cara

• K

  Kent Seaton
  4

  I would give this location five stars if they had safe deposit boxes. Outside of that, the staff is very friendly and offers up full service banking. One thing they still don't offer after having asked for two years now is they do not offer Google Pay support. As a credit union, that makes zero sense. Their partner credit unions a few towns away offer Google Pay support and they have fewer branches.

  Response from the owner

  Hi Kent! We're so glad that you are loving our Rice Road location. Please know that Google Pay is on our roadmap, though I don't have a hard timeline that I can share at this point. Make sure to keep an eye on our social networks and our emails, as that's where we're likely to announce any news of a Google Pay launch. Thanks for being a CommunityAmerican! ~ Tara

• C

  Cindy Johnson
  3

  having to get new card during covid 19 it is very frustration to know people are at the lee's summit location where i live and have to go to ovpk location to get a new card and have to wait forever to get any help, other than that i do understand about safety, but there has to be an easier way for people not to have to drive so far to get a card independence and ovpk are 30- 45 min from my home, and after work it is even worse because of traffic. I do love the credit union everyone is always very nice and helpful

  Response from the owner

  Hi Cindy! We apologize for any frustration. Lynne, the branch manager, would like to hear more about your experience. Please give her a call at 816.412.4658. Thanks and we look forward to hearing from you! -Cara

• A

  Angela Cooper
  3

  One reason I've stuck with a local credit union was the option for personal interaction at the local level. Inside this particular branch, there are machines with virtual tellers. Call me old and crotchety (I'm in my 30s), but if I wanted to put my checks in a box, I would've done that outside or cashed them by snapping a picture. I worry about the future loss of LOCAL jobs, even though the employee inside argued with me about this inevitable fact. I hope I don't see more of this at other branches.

  Response from the owner

  Hi Angela! Thank you for sharing your concerns. You'll be happy to know that the same amount of people staff our locations that utilize our interactive tellers as the ones who do not. They are there to help each step of the way. We do hope you'll come back and try it again! ~ Tara at CommunityAmerica

• M

  Mayzella White-Boyd
  5

  Thanks to Community America for our Profit Pay Out it is always nice to get payments for being a member of this Credit Union. Thanks again one of the best days of the year getting money back

  Response from the owner

  You are very welcome, Mayzella! Thank you for being a part of the CommunityAmerica family - we really are so lucky to have you. And we would agree - Profit Payout Day is a legit holiday around here!

• J

  Joe Latorre
  1

  The worst customer service experience while trying to get a small personal loan for family after the tornadoes. Treated rudely and with contempt by my operator. I will be leaving the institution and making sure to tell every family friends and customer that they are not to join or need to leave. I drive a tow truck and get in front of a lot of private customers and business owners. Never recommend

  Response from the owner

  Hi Joe! We are so sorry for all of the frustration. That's certainly not the experience we want you to have. We shared your review with one of our managers, Ryan, who will be reaching out shortly. Thanks! -Cara at CommunityAmerica

• B

  Brother Pumpwell (H-town's Thick Boi)
  5

  Daniel was excellent help. What I needed done wasn't possible in one day due to a technical issue but Daniel managed to help me with what he could the first day, and when he saw me walk in on the second day remembered me and invited me right over to finish things up very quickly and easily. Though I'm leaving Community America I've been with them for a while and have never had any trouble and have always been treated respectfully. I highly recommend them.

  Response from the owner

  Thank you for sharing your experience with is Joseph! We're sure this will make Daniel's day. Please know that we'll always have your back! ~ Tara at CommunityAmerica