Community Credit Union Florida-Titusville S Washington Ave, Titusville

Community Credit Union Florida-Titusville Reviews

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  Ed M
  3

  “The New Drive-Thru Experience” SUCKS!! This is supposed to limit human interaction but I still have to go into the branch every time. The machine could not read my check for deposit. The machine ate my card when I prompted to speak with a teller. The teller (Greg) was rude and disconnected without any help. Being disabled and near crippled I still had to go into the credit union. With all that said, the staff inside the Titusville branch is pretty awesome. They’re the reason I continue to bank with CCU.

  Response from the owner

  Thank you for taking the time to let us know about the issues you were having. We apologize that there were challenges with the ITM, but glad you were able to have a positive experience with our staff. Please be assured that management is constantly working to improve our services for our members. Thank you for your kind words about our Titusville branch employees. ​We strive to offer great service to our members and the community.

• A

  Armando ravelo
  1

  Horrible customer service. Second time into the bank to open an account for my son. Three trips around back to get the ATM to work. Only one person handles walk ins that don't require a teller. Major mistake going into a New local bank that still can't find a way to provide Next Centrury Service. Now I know why people are skeptical of banks. Opps just got even better. After a fifth attempt to get the ATM card correct still not working. Now I come in and ask for the Manager I am approched from a distance by a female and I stated to her that I asked for a check to be cut and im closing the account. She than utters lets stop this conversation while she moves her hand from.one side of her throat to another. A class act to say the least. I would hate to think it was a biased form of treatment. Yes im a Latino from NYC and I would hate to think after 30 plus years in this town that treatment still exists.

  Response from the owner

  We apologize that you did not receive the level of service we strive to provide. Please be assured that management is researching this situation.

• c

  cody kelly
  5

  Very hard to reach a representative over the phone and when you do they don't seem very knowledgeable about how to help with a issue or even point me in the right direction to settle my problems. Other than that super friendly staff and beautiful establishment. The bank itself is great, their customer service line is quiet horrible though. Edit: I went inside the store and they got me all figured out yesterday! Today the manager Frank called me back and was very helpful, he went the extra mile to make sure I was taken care of.

  Response from the owner

  Thank you so much for taking the time to let us know we provided the 5-star service we strive for every day. We will share your kind words with Frank and our management team!

• W

  Willard
  4

  Actually, this was my first time in the new Titusville CCU. The staff was friendly and very helpful. They deserve a 5. However the entrance with no sign or direction to the parking lot off of US1 is an issue. I tried going in the exit only because it looks like the entrance until you see the exit only signs just as you are trying to enter. That could cause some accidents!

  Response from the owner

  Thank you for taking the time to provide your feedback. We are always evaluating options for improvement and will share this with management.

• J

  Janie Hamilton
  1

  I initially opened my business account with community credit Union in 2012. What started out as a wonderful relationship and all of my business needs has turned into a complete nightmare. This bank has treated me as if I'm not a member of their community! You can never speak to a manager directly when you called. All of their calls or processed through a call center which leave messages for callbacks. But you never get a callback. I've had to move my business to mobile services that are no longer located within the county. I've been locked out of my account since January no online access and when I call into the 800 number it doesn't even recognize any of my information. If an overdraft occurs in our taken care of immediately then how does a person become completely locked out of your account in definitely? This is the most absurd thing I've ever heard and when you ask questions the customer care person can't answer them for you and must re-directed the question to another person who will have to follow up with you on an answer?As of as of today I plan to close this account and never deal with this bank again. Please do your research read your reviews and talk to other people this is not a bank that will treat you right long-term. They'll say what they need to say I plan to close this account and never deal with this bank again. Please do your research read your reviews and talk to other people this is not a bank that will treat you right long-term!

  Response from the owner

  We apologize that you have not received the level of service we strive to provide. As a member-owned cooperative, our goal is to provide exceptional service to our members and neighbors. Our Member Service Manager will contact you.

• J

  Jade
  5

  Love this bank I’ve been with them since I was kid and they have gave me a good experience every time

  Response from the owner

  Thank you so much for taking the time to let us know we have provided 5-star service. We will share your kind words with our team. Our members are our priority, and positive feedback like yours helps us know we are hitting our mark!

• M

  Maritzabel Gonzalez
  1

  Ccu was my first bank account I was reccomended by a friend and was told because I was recommended by her we'd both recieve a little amount of money when the account opened never did. I however stayed because I've heard good reviews and the customer service inside the bank is always a good. I was having a baby in December and I took a Qcash loan out for the first time last year and wish I had never taken it I've been told several different things about my payment arrangements not ONE of the members over the phone told me the same thing. I even paid a partial on one check to do the rest on the other check ($182.00) little early due to the fact that I had different bills that were due the same date so I paid a little early and they still took money out on their set date even though I spoke with someone at the call center. That was the first issue now that I've gone back to work and I haven't paid in 5 months I owe 600 at this point I went in the bank sat down with I think Kelly explained the situation and she got on the phone and spoke with Chad who told us as long as I pay 10-30dollars per paycheck that the money wouldn't be taken out. After not having money for over a month with the father of my child taking unexpected medical leave this bank literally took my whole check. I never denied the fact I owed money but I was lied to everytime I spoke to them about the loan and that's wrong. I sat in the bank for an hour with my 5 month old trying to get part of my check and even agreed to pay the rest out of my next check and they didn't help me one bit. I've closed my account and will never reccomended them to anyone and that sucks because the ladies inside the bank in Titusville are always great it's the people over the phone that need to get they're act together. Thank goodness I was able to get diapers and formula with dads last check or else my child would have nothing.

  Response from the owner

  We apologize that you did not receive the level of service that we strive to provide. Our Member Solutions Manager will research this and reach out to you later today.

• E

  Edward Michalak
  4

  The loan department is awesome, I never have to wait long inside the bank or the drive through and the parking is good. My review would be 5 stars if the staff were friendlier.

  Response from the owner

  Thank you for making us aware of your level of satisfaction with both our lending team and the branch staff. Your comments have been shared with the appropriate managers.

• T

  Tammy Watson
  1

  I was going to open an account. The lady keep repeating that she will have to check my credit. I told her that i understand this is not my first credit union. I just wanted to transfer to other one. Im new in town and the one im with now is too far. I think i will stick to who i have.

• K

  Karen Forde
  5

  The Community Credit Union of Florida has been my bank since 1996 and I have always found everyone who works there to be professional, friendly and very helpful.

  Response from the owner

  Hi, Karen! Thank you for the 5-star rating. We will share your kind words with our staff.