Commerce Bank Nw Barry Rd, Kansas City

Commerce Bank Reviews

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  Pat Mulholland
  1

  Just got very poor customer service at the Commerce bank on Barry Road In KCMO. Didn’t lose my card but misplaced it at home. Waited and searched for a month.., til I really needed some cash out. She said she couldn’t make me one that it had to be mailed??? I knew that wasn’t true because a few months back my card wouldn’t work in their atm so they simply made me another. I guess the difference was that was their fault and this was mine. So much for customer service. This is not over…. There are letters to be written

  Response from the owner

  Hi Pat, We are sorry to hear you feel this way. If you would like to speak with someone regarding your experience, you may contact us at 855-659-1656 or email us at [email protected]. Thank you.

• K

  Kevin Carlyle
  1

  Their hours are so inconvenient and they don't actually post a number for the branch. Both lead to bad customer service because the 800 number no one can handle every task, they bounce you around between departments and guess what, for some tasks you have to call the branch! This bank needs an overhaul, they're years behind their peers. Considering moving my car loan elsewhere, it's too difficult to pay it down. edit: in response to their response, on that page all the branches near me share the same two phone numbers which points to the national phone system. They gave a link that doesn't say what they think it does.

  Response from the owner

  Hi Kevin, We are sorry for the inconvenience this situation may have caused you. Please click our branch locator link. The page should provide a phone number for each branch: https://locations.commercebank.com/locations/ Thank you.

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  Dana Shafar
  1

  Customer service was fine, your employees were pleasant and helpful. The banks’ ‘stop payment’ fee of $36 is outrageous (my check was for $92)! Been a customer for a very long time.

  Response from the owner

  Hi Dana, Thank you for your feedback. We are glad you are happy with our team. We will pass along your message to the appropriate department in regards to the fee charges. Thanks again.

• E

  Eric Parra
  1

  Worst customer service I've ever experienced. Jen Little was the bank reps name and she is a terrible person to deal with. I had to go to a different branch to get the help I needed. Thanks to the people at the branch by Antioch and Prospect.

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  Pamela Trickey
  5

  They are awesome! I opened my new accounts. They got me in without an appointment. My accounts were set up the way I needed them to be. They were extremely polite and thoughtful! She sent me a thank you letter thanking me for opening up my account and congratulation me on my engagement and new home. Such wonderful service! Thank you Stephanie! You did a wonderful job!!!!!

  Response from the owner

  Thank you for the review, Pamela! We will be sure to share this with Stephanie and the team. Have a nice day!

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  Derrick Stinnett
  1

  DO NOT USE THIS BANK!!!! The worst bank I have ever been to. My daughter totalled out her car so I got checks from 2 insurance companies because there were two separate claims. The first one I got from Farmers insurance and the bank had to have varification and that took a day. Next day Friday 1 March I took the check in signed and it was to be added to my loan. They claimed they mailed it on Monday 4 March and as of Thursday 7 March no one knows where it is. American family insurance mailed there check Tuesday 5 March and it's already on the account. Incompetent people to say the least. I will be looking for legal action if the check isn't found by Monday 11 March.

• j

  jamesbnkc2
  1

  I've been a customer of Commerce for almost 15 years. There are too many reasons to list all of them for the 1 star. But let me just say that after hearing one of their employees tell me after so many problems there that I should leave and find another bank, I guess that's all I need to write. I mean just trying to add my wife as a joint account turned into a several week ordeal. She STILL can't deposit her payroll checks yet and she's been added already. Be prepared to be told no a lot. My wife said they were very rude at other branches and thats saying something cause she likes everyone. It didn't used to be this way they were awesome a while back. I hear great things from UMB customers and intend on closing my account here as soon as possible. If you like Bank of America you'll probably like Commerce now. Sad cause I've been there so long but obviously that means nothing. People know me there after 15 years and still couldn't do certain things cause their hands were tied with all the new red tape and company polices. I highly recommend a different financial institution.

  Response from the owner

  We are sorry to hear about your experience. Please email your name and phone number to [email protected] and we would be happy to call you about this. Do not include any sensitive information, such as an account or Social Security number.

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  Brandy Clark
  1

  I took in 5 bags of coins to have counted and deposited into my account on 08/09/2017. So far only one bag of coins have been counted and deposited into my account. I called the Barry Rd branch at the two week mark and was told that they have to transport the coins to the main branch, the main branch has to count and roll the coins, then the main branch transports the coins back to the Barry Rd branch so they can deposit them in my account. They said this takes time and that the bags may not be processed at the same time. Apparently they can only process one bag a month. I am ready to switch to a new bank.

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  Penny Graham
  1

  Banks cashed check last month same account check from the same place and for the same account with just as much money in it as was before they can do it sometimes but not others change the rules worst bank ever

  Response from the owner

  We are sorry to hear you feel this way, Penny. If you would like to speak with someone regarding your experience, you may contact us at 855-659-1656 or email us at [email protected]. Thank you.

• J

  John Lary
  1

  All but one of the people who work here are very rude. They could at least say good bye or have a nice day but they don't even try to be friendly. I walked in there one day and they were telling me about a business account that isn't mine, I don't even own a business. They thought I was someone else. It's a shame because it's the closest location to me. I never have any problems at other Commerce Bank locations.