College Station Ford Earl Rudder Fwy, College Station

College Station Ford Reviews

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  J Hancock
  5

  The site was clean and professional feeling. Our Salesman James Souter was fun and honest. I have to say one of my best experiences purchasing from a dealer in years.

  Response from the owner

  We really appreciate the 5-star review! James and the entire team were so happy to make your purchase and experience a great one. We are always happy to help. We hope you have an amazing day!

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  Gail Gardner
  5

  Steven Wiley did an amazing job as our salesperson. We special-ordered an F-250 with a towing package to handle our new RV. He was extremely knowledgeable and able to direct us in choosing the appropriate package/accessories to meet our needs. We looked forward to receiving the new vehicle, and he kept us apprised of the assembly process and estimated delivery date which was right on target. Upon purchasing our new truck, Steven spent an hour and a half in the vehicle with us to assure that we were familiar with the technology and safety features before we drove off. We had a great experience at College Station Ford and highly recommend Steven Wiley to provide excellent customer service and satisfaction.

  Response from the owner

  We can’t thank you enough for taking time out of your day to leave this great 5-star review! We’re glad that you enjoyed working with Steven. We’re proud to have him on our team as he exemplifies our values. We encourage our employees to go above and beyond for our customers, and we’re proud to know that Steven did just that! We are thankful that you’ve chosen us as your dealership. It goes beyond that when you’re kind enough to share your experience you had with others Frankly, there isn’t a higher recommendation. Drive safely and we hope to see you again soon!

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  Wendy Dewlen
  5

  Our salesman, James, was helpful and friendly and not high pressure. We enjoyed the experience at the dealership very much, and we're going to enjoy our new car

  Response from the owner

  Wendy, thank you so much for taking the time to leave us these 5 stars. We were beyond happy to make this happen for you. James and the entire team hope to see you again soon!

• K

  Kristi Britt
  5

  This was my daughter’s first car buying experience. Her salesman, James Souter, was kind, informative, and put her at ease. Thank you Mr. Souter and College Station Ford!!

  Response from the owner

  Kristi, thank y’all for leaving us this amazing review. Tell your daughter congratulations on the newest purchase. We were beyond happy to make this experience smooth and way for you. We hope you have an amazing day!

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  Kaylene Walter
  5

  So, I bought a used F150 from college station ford about 2 weeks ago with no warranty, as-is. Drove from out of town to buy because they offered it at a great price. Had an issue with the truck as soon as I got home (several hours away), and a local Ford dealer quoted me a ridiculous amount to fix it. I was really upset. Eric in sales and Grant, the service manager, reached out to me as soon as I left a not-so-great review here. Turns out, the issue was not their fault and completely by chance that it came up after I purchased. I verified this with other folks as well, as I was a little wary of the whole situation. College Station Ford STILL stood by the truck they sold me and fixed the issue at no cost to me even though they were not obligated to. Given the opportunity, they stepped up and took care of everything. Thanks College Station Ford!

  Response from the owner

  Kaylene, sometimes no words are needed. We appreciate the 5 stars and are honored to have served you. Thank you for choosing us. We know you have choices, and we’re glad to have earned your business. See you soon.

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  Alyssa Johnston
  5

  Had a spark plug/coil issue a few days after being serviced. Jerry the manager with Quick Lane covered the cost of labor and only charged me for the specific part that needed fixing. They also fixed my vehicle within 30 minutes of discovering the issue. I was very thankful for Quick Lane’s help with the issue.

  Response from the owner

  Alyssa, we were more than happy to fix your vehicle and make sure it was safe and ready to go. Since you’re busy, we wanted to work as fast and efficiently as possible. We hope to see you again soon. Drive safe!

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  Jonathan Green
  5

  I had such a great experience. The service staff was fantastic! Especially Benito, my technician. He fixed me up right. Everyone was so kind and helpful while I was there for my service. From Taylor and Lucas to Hunter and David, they made my experience awesome and easy. So much respect.

  Response from the owner

  Jonathan, it’s been an honor assisting you. Thanks so much for the 5 stars! The entire dealership was happy to help. We hope you have a nice day!

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  Susan Harty
  5

  I purchased a 2020 Expedition Max when BCS was just beginning to reopen from COVID-19 shutdown. Eric brought the vehicle to my house for a test drive and face-to-face conversation. He was easy to work with and answered all my questions. This was the first vehicle I’d ever purchased from College Station Ford. The process was still an all day experience but at least I was able to accomplish things at home while I waited rather than cooling my heels at the dealership. We had a minor misunderstanding about the extended warranty but that was quickly and easily corrected. I really appreciated the professionalism and would recommend both Eric and the dealership.

  Response from the owner

  Susan, we can't thank you enough for the nice review! Congratulations on the 2020 Expedition Max! We were so happy to assist you with this. We hope you have a nice day!

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  Jerry Nance
  5

  Rolled into Quick Lube at College Station Ford for and oil change on a busy Monday Morning and was promptly greeted by three professional service writers in the finest tradition of excellent customer service. Great coffee/hot chocolate in the lounge. All my fellow customers in good spirits due to the excellent service/atmosphere. Time passed quickly and the bill was explained in detail making it obvious what a great valve it was to have my oil changed there and all the additional checks, etc. Next thing I was back on the freeway headed to the next errand.

  Response from the owner

  Jerry, we really appreciate the nice review. We know how stressful this process can be. Our biggest goal is to make sure your experience makes you feel like you’re right at home when you’re with us. We hope you have a nice day!

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  Macy Wise
  5

  Best car service in College Station. Larry was great and treats his customers like family. I needed a special tire most stores don't have in stock and called Quick Lane at 5pm one evening. Larry contacted me personally that same evening, got my tire shipped there the following day and kept me updated the whole time. When my tire arrived next day he had me quickly on my way out that same afternoon with a car inspection added to that! Great service.

  Response from the owner

  Macy, thank you for the 5-star review. Larry was more than happy to assist you. You can always count on us to take care of your vehicle. We appreciate your trust. Have a nice day!