Coastal Credit Union St Albans Dr, Raleigh

Coastal Credit Union Reviews

• O

  Odofoley Oquaye
  1

  It pains me to write this review since I've been a long time customer (almost if not 20 years). Ebilling and payment changes were made sometime in 2021 and as a result I have started using it less and less. The last several payments to my HOA were through Coastal's site and all of a sudden (since the change), my money takes 2 WEEKS to draft from my account. I used to get the funds debited (almost like a cashier's check) and the chances of me overdrafting were slim. Because of this change, I have recently overdrafted. I scheduled my mortgage to post on the 31st but because of the delivery date of the 30th, it gets declined. When I get paid on the 15th the same thing happens except now my mortgage is late if it posts the 16th. I have moved away from using this service and as soon as I find a suitable bank to replace Coastal, I will also be closing my account. These issues plus the nightmare I dealt with when cashing a realtor's check last year tells me the honeymoon is OVER!

  Response from the owner

  Odofoley, thank you for your feedback. We're sorry to hear that your experience is not meeting expectations and we'll be sure to pass on your comments to our member service team so they can look into this further. We apologize for the issues you've had with e-billing and completely understand your frustration at this time. We take member feedback very seriously and value you as our member. Again, we sincerely apologize for the inconvenience and hope to turn this 1 star review into a 5 star review in the future.

• T

  Tim W.
  1

  Tried to talk to them about “phishing” emails I received and their Customer Service just HUNG UP a on me - Desiree was her name Management at Coastal must be awful is the CS people hang up in you Glad I bank with another company

  Response from the owner

  Hi Tim, we're sorry to hear that you had this experience. If you still have digital banking with us, please send us a secure message through the digital banking portal with more details about how to contact you so that we can make this right.

• S

  Stewart Locklear
  2

  I really wished I never got involved with this credit union. They are so much into upselling that it's like dealing with the big banks. But unlike the big banks their systems are antiquated. Overall, I haven't had a good experience with these folks. Definitely not in the same league as the State Employees Credit Union and that ain't saying much. Overall, meh.

  Response from the owner

  Stewart, I'm sorry to hear that you're not happy with your experience. We take member feedback very seriously and will be sure to pass on your review to our member service team to look into this further. Again, we sincerely apologize for the issues you've been experiencing with us and hope to turn this 2-star rating into a 5-star rating in the future.

• O

  Osha D
  1

  I would highly recommend not banking with them. Very hard to even get into your account over the phone. App is outdated and hard to use. People on the phone are very, very rude. I felt very disrespected while talking with the member resolutions department about getting my car back. The fact that it’s a pandemic and this bank has no empathy or remorse for its customers just shows that this is not a people friendly bank. I would never ever bank or loan with them again. Very disappointed and would not recommend.

  Response from the owner

  Thank you for taking the time to share your experience with us, Osha. I'm sorry that we didn't meet your expectations and apologize for any frustration this may have caused. We take member feedback very seriously and will be sure to pass on your review to our member service team to look into this further. Again, we sincerely apologize for the issues you've been experiencing with us and hope to turn this 1-star rating into a 5-star rating in the future.

• J

  Janet Clarke
  1

  I am a long time customer but am writing this review due to 3 recent very poor experiences. One: I asked for my kids' account numbers in writing (via email) because I could not tell which account was which from the website. Coastal made a typo in the email and it caused me to waste an hour on the phone getting things straightened out. Two: I refinanced my mortgage with Coastal in May 2021, and they caused an escrow disbursement check from the other bank to not process (Coastal's mistake), blamed me for accepting a bad check (the check was fine), made me overdraw my checking account, and only took responsibility when I contacted upper management. Three: my son initiated a wire transfer from our joint Coastal account to his other bank a week ago, the wire transfer has not gone through after 5 business days, the other bank is not showing any activity, Coastal has repeatedly told him that they can't give him information on the transaction (such as which account they sent the money to), and he is in limbo while missing several thousand dollars. Update: my son's money transfer was completed after 8 calendar/6 business days. He was 8 days without his money while it was being sent electronically to a verified, confirmed account.

  Response from the owner

  Hi Janet, Thank you for bringing this to our attention and we sincerely apologize for the issues you’ve been experiencing. We will be forwarding this review to our member service team to look into this further for you. Again, we apologize and hope to turn this 1-star rating into a 5-star rating.

• V

  Vicky Baldwin
  1

  Customer service was horrible we didn’t get greeted with no kind of politeness horrible just horrible we didn’t get our paperwork they’re supposed to been sent out to us we went through red tape with the Customer Service lady she had a bad attitude I would advise anybody if you got a loan with this bank go somewhere else please coastal credit union is horrible they really need to train their customer service people bad attitude

  Response from the owner

  Hi Vicky, we are very sorry to hear about this experience. We strive to give every member a 5-star experience with each interaction. We will try to contact you directly to make this right. We value your membership at Coastal and would love for you to remain a member with us. Thank you for sharing this feedback.

• C

  Chris Frank
  1

  The mortgage dept. here is a joke. I'm not sure how you call yourself a mortgage specialist and fail to tell a buyer how the appraisal price of their home will affect the money they were planning to put towards their down payment (could potentially cost them tens of thousands). Then on top of that, you fail to ask a first time home buyer about applying for the NC tax credit that can get them a few thousand dollars back on their taxes the year they buy their home. And before I get the generic response about sending a secure message for more information, you're welcome to respond here directly about why these errors occurred in the first place and if anything will be done to remedy them.

  Response from the owner

  Hi there Chris, we sincerely apologize for the inconvenience. We will be forwarding this review to our member service team to look into this further for you. In the meantime, could you please provide us with a phone number or email address we could contact you at? You are welcome to private message this to us on our Facebook page at www.Facebook.com/Coastal24.

• d

  daisha williams
  1

  Gregg Norris is the rudest lender I have ever had to deal with, I was trying to buy my first house with a credit score of 760, Gregg was rude and our convo lasted all of 3 min before he told me he was not going to approve me for the loan he didn't run my credit he didn't do anything, I was struggling to complete the application a bit so I called Gregg and asked if we were ever going to be able to meet in person all he had to say was I am working from home I have approved over 300 people this month over the phone , you will not qualify for this loan. I have banked with coastal for years, got credit cards, and financed cars through them. He is a terrible fit for your company and a COMPLETE ASSSHOLE!!!

  Response from the owner

  Hi Daisha, we're sorry to hear you did not have the 5-star experience we strive to give every member. We would like to look into this situation further. Will you please message us through your online banking portal? Or, you can send us a Facebook message at www.Facebook.com/Coastal24. Thank you.

• L

  L. Czerwinski
  1

  I was really looking forward to joining the credit union and using them to get our very first mortgage loan. They were the first place we contacted when we decided to buy a home. Unfortunately, the mortgage sales manager, Kristin, in the Raleigh office was so incredibly dismissive, condescending, and rude, my family will be using a different agency. She soured a really exciting once in a lifetime experience.

  Response from the owner

  Hi there, we are disappointed to hear about this. We strive to give everyone a 5-star experience during each interaction with us. We will be sure to look into this further. Have you already chosen a new mortgage team to work with for your first-time home buyer loan? If not, we would love to have a second chance. Please feel free to message us back about this on our Facebook page. Thank you.

• L

  Leslie Fox
  1

  Worst banking experience ever. I was lured by an attractive offer which evaporated before my first statement even closed. I was unable to get assistance as my messages would be marked resolved when no one had responded. I closed my account. Months later I am still unsuccessfully trying to get my money back. This apparently can't be done by calling customer support. I give up. I've been a happy member of SECU for 30 years. CFCU does not provide the same level of service. Note to the person who responded: I'm not on Facebook.

  Response from the owner

  Hi Leslie, we're really sorry to hear that you had this experience with us. We strive for each interaction to be positive. We saw your note that you do not have Facebook. If you still have an online banking portal with us, please send us a secure message there as we would like to make this right.