Coastal Credit Union Village Walk Dr, Holly Springs

Coastal Credit Union Reviews

• D

  Denis Huffstutler
  1

  My experience with Coastal Federal in Holly springs has so far been nothing but disappointing. I went into the branch to talk to the person at the front desk and ask her if she could help me. I am applying for a loan and the loan company wanted to speak to someone there on a 3 way call with me just to confirm that I am the owner of the account. She flat out said that she won't do that. I assured her that it would only take a couple minutes and she said sorry, we've never done that before.

  Response from the owner

  Hi Denis, we are apologize for the inconvenience and understand your frustration. We take member feedback very seriously and will be sure to pass on your review to our member service team to look into this further. Again, we sincerely apologize for the issues you've been experiencing with us and hope to turn this 1-star rating into a 5-star rating in the future.

• M

  Myex Pi
  1

  I opened an account here last week & am super disappointed. The lady who opened my account was non engaging, she put the wrong phone number on my account & put my name wrong on the card. The app is super antiquated. When I call customer service, it doesn’t matter what option I press it never leaves the recording! I mean the worst. I regret opening an account here & will soon be closing it. This review got one star because it was required to submit review.

  Response from the owner

  Hi there, I'm sorry to hear that you're not happy with your experience. We take member feedback very seriously and will be sure to pass on your review to our member service team to look into this further. Again, we sincerely apologize for the issues you've been experiencing with us and hope to turn this 1-star rating into a 5-star rating in the future.

• J

  Jim Bella
  1

  I regret ever opening an account with this bank. It's really been one thing after another that has been so frustrating. I have a business account as well as a personal account and an auto loan with them and still they treat you like a second class citizen. I would not recommend.

  Response from the owner

  Hi Jim, we're very sorry to hear this. We strive to give all members a 5-star experience with each interaction. We will attempt to reach out to you to discuss this situation further. We value you membership with Coastal and hope to keep you as a member.

• J

  Jay Huh
  5

  I own a business and do ALL my banking with Wells, personal and business and do close to a million through their credit card machine. I was looking to either get a loan or a personal line of credit and for some reason I couldn't get either through Wells so I was really surprised. My credit score was 790 and showed good income previous tax return. SO I looked for another bank with good rates and opened a personal line of credit here very fast, never banked with them before, didn't have a single account with them and I got approved and a great rate. Banker was knowledgeable and answered all my questions

• T

  The Kontrar
  4

  Happy to see a branch open on this side of town. I have not always been a fan of their tech but over the years, I have come to refer CFCU regularly. Love the look of the building.

• C

  Chris Fountain
  5

  You guys worked my financing with my truck. Quick and easy process which was wonderful. In the future how would I go about doing a refinance?

• T

  Tadele dinsa
  4

  i love it coastal federal credit union i always getting lowest interest rate on my auto refinance.thank you coastal.

  Response from the owner

  Hi Tadele, thank you for sharing this feedback with us! We value your membership. Let us know if there is anything we can do to make it a 5-star experience for you.

• b

  bronson dave
  1

  I have been calling for a few days. Can't reach a live person. Any suggestions on this. Are they still in business?

  Response from the owner

  Hi there, we sincerely apologize for the inconvenience. You can give us a call at 919-420-8000 or 800-868-4262. You can also contact us by sending a secure message through Online Banking.