City Bank Quaker Ave, Lubbock

City Bank Reviews

• J

  J Johnson
  5

  I recently worked with Mallory McEndree on my new home purchase. She was so knowledgeable, kind, patient, and very helpful through the entire process. She made it so easy, during what could have been a very stressful time. We so appreciate her, she truly was incredible.

  Response from the owner

  Thank you for taking the time to leave a review! Congratulations on your new home!

• H

  Haley Mason
  2

  Great place to do business, but I could do more if it wasn’t for the attitude from Bailey. Every time I come in to do business, she always appears annoyed at my questions and unwilling to help. I asked a question in regard to a check I deposited and she rolled her eyes at me. I have never had a problem before, how disappointing.

  Response from the owner

  We are sorry to hear of your experience. We work hard every day to deliver excellent customer service. Your experience does not reflect our core values or the expectations we strive to deliver. Someone from our Xperience Team will be contacting you soon.

• A

  Alyssa
  1

  Been banking here for almost 10 years & can’t even seem to get a favor out of them. Very poor customer service. Getting treated how we did & I’ve been here almost 10 years. Wish I could leave 0 stars. I will be leaving & never going back!

  Response from the owner

  Alyssa, we are sorry to hear of this experience. It is not a reflection of the excellent customer service that we strive to delivery every day.

• K

  K. Crawford
  5

  This branch is always so friendly, no matter how big or small my needs are. They are efficient and get me back to my day in no time. Mallory has a great group, that reflects so well on City Bank. Highly recommend going to see the branch at Kingsgate!

  Response from the owner

  Thank you for the review! We agree and think the Kingsgate group is pretty great!

• D

  Deanna Allamon
  5

  When I lost my debit card while doing some shopping, I popped into the Kingsgate branch because it was close. They quickly had one team member to Hot Card my lost card and another team member get me a new one. It was like making a pit stop with a race car! I was out of the branch and back to my shopping in just a few minutes. These guys really know the meaning of team work. Thank you so much.

  Response from the owner

  Deanna, we're glad that you had such a quick and positive experience. We know that losing your debit card can be a stressful situation. We appreciate you sharing with us and taking the time to leave us a review.

• H

  Hugh Hays
  5

  Great place to do business. Always friendly. Quick service getting money in or out.

  Response from the owner

  Thank you, Hugh! We appreciate your business!