Citizens Bank E Main St, Plainfield

Citizens Bank Reviews

• J

  Julie McIntyre
  5

  Part of the Patriot Act Limits online banking transfers between checking and savings accounts to SIX (6) per Month. You will be locked out of the accounts. Please make it a priority to ask your banking representative for more Information.

• J

  Jeremy Wilson
  1

  I go in to open my 3 year old her first savings account and she walked in so excited just to be met by 2 older ladies that told me they could take our info but didn’t have time to open account. Keep in mind there’s 0 customers in lobby or drive thru. This was 8/12/19 at 11:34am. They were extremely discourteous and I’m glad I did not start this journey with Citizens Bank. The plainfield location should get 0 stars if it was possible.

• J

  JM C
  1

  I could not agree more about the poor customer service in the Plainfield branch. There is one teller in particular who is 'new' that has to be one of the rudest people I have ever seen. The past couple of times I have been in the Plainfield branch the employees there act like you are just an annoyance and you are putting them out. I have been banking there for over 25 years, but now looking to change where I bank. I refuse to be treated like that. Terrible customer service.

• R

  Ryan Morford
  1

  Old lady named Pat is the rudest woman I’ve ever met in banking. It seems worse every time I go in. We avoid this branch all together. It’s too bad too, because some of the other girls are great.

• B

  Billiejo Tilford
  1

  Very very rude customer service. I've banked with citizens for years now and I have to say Plainfield is the absolute worse customer service I have ever experienced. I'll stick with Monrovia and just take the drive rather than going here!

• T

  Taylor Warmuth
  1

  Every time I’ve been to this location the service has been so slow and when someone finally comes to the window they’re rude. So that’s annoying.

  Response from the owner

  Thank you for your message. We would like to find out more about the situation you experienced. Please give us a call at 317-831-0110 and ask for Mark Lemieux so we can get more information.

• A

  Angel Nuyen
  5

  Friendly and great customer service. We were having issues finding a bank to help us and pj was amazing and did what she could.

• M

  M GR
  5

  I really enjoy banking with Citizens. I find the employees friendly and very helpful. Would recommend this bank.

• T

  The Grand Loofty
  5

  Awesome staff who will do anything to help you. They also treat their customers with respect and dignity.