Citizens Bank Woodward Ave, Detroit

Citizens Bank Reviews

• N

  Ness Loftis-canich
  1

  One star review is for the awful outside atm machine at this location. On Thursdays..out of order at 9am. Unacceptable..it's a workday morning. Sunday..didn't allow a cash deposit. Ive had numerous issues with this atm. A downtown location should have a better atm.

• M

  Mac S
  3

  I have been a member with Citizen's over a year. I did NOT open my account at this branch location. However, I was trying to cash one of my checks. I have money depositing into my account every two weeks. The check was for $50. I was trying to deposit most of it and get some cash back. They ended up putting the remaining funds on hold because I did not have enough money in my account to cover the check. FIRST OFF, I have NOT been in the negatives in this account. I was also told about the ATM outside.. The person who was helping me was showing me how to take a picture of the check so that I could deposit it into my account. Why would I want to deposit it remotely if I am already in the bank? It seems like they did not want to deal with the check regardless. Although, one of the employees who showed me said she would give me $2 for taking a picture of the check and doing it remotely.... sure. Who is going to turn down extra money? I would not come to this financial institution inside if I can help it. I would prefer that my checks do not go on hold. Thank goodness I wasn't planning to buy lunch for everyone. Overall, I got some money, not all of it. And I decided that this is not the member experience I wanted to have when walking into a financial institution.

• K

  Kenya A.
  1

  I have been a customer since 2008. I went to the bank to withdraw money today because I needed smaller bills. The teller literally told me I can use the atm next time. I'm not sure what her purpose of telling me that was. I took it as a rude comment considering today is not her first time seeing me. I suggest you do something about the atm only dispensing 20 dollar bills. I would rather use the ATM than deal with some of the employees at this location. The last time I had a question about charges on my account, a different employee told me to call customer service or go to the location in Dearborn where I opened the account for some ridiculous reason. My experience the past 6-9 months at this location have been inconvenient. No one addresses me by name. The level of professionalism is low.Your employees could be more courteous.

• J

  Jen Mellas
  5

  My account was hacked and Bridgette was of the utmost help and assistance to me sorting out the issues and opening new accounts. She went above and beyond what I would have expected of a bank and made the horrible experience seem somewhat tolerable. Thank you!

• J

  J S
  2

  No PARKING .You have to PAY!!!!.HORIBLE Avoid this location unless you are walking