Citizens Bank Homberg Dr, Knoxville

Citizens Bank Reviews

• H

  Hunter Jones
  5

  We've been working with Citizens for 3 years now. I really like this bank. We've done multiple loans with them and have been very happy with the experience. We've referred multiple friends and business associates to Citizens as well due to the great service. Term sheets have been very quick and its been a great relationship for us as we grow our real estate business. Any issues have been quickly fixed when I stop by and all the employees know who we are which is a large benefit of a community bank.

  Response from the owner

  Hunter Jones, Thank you for the kind words. We love helping the communities we service. We appreciate you taking the time to provide such great feedback on our Homberg team.

• M

  Matt Castle
  5

  I met Sonya Ford as a listing agent on a deal about to fall apart. Buyer's original lender had some delays, so buyer engaged Sonya as a last ditch effort to save their purchase. Within 5 days, she had the buyer approved and buyer's loan funded. I can't say enough nice things about Sonya, but being in the real estate business for a while, I will say that it's incredibly rare to find a lender, like Sonya, who will return your calls at 8pm or send emails/texts on weekends when it's crunch time and the deal has to get done. Appreciate you, Sonya! Looking forward to sending you many more buyers.

  Response from the owner

  Matt, Thank you very much for this positive feedback. We think Sonya is great as well.

• m

  mike treadway
  5

  Our company has been banking with Citizens Bank for years, having been with them when they were American Trust. I am in this branch at least once a week. I have found the entire Citizens Bank staff (Terri included), both here and the Baum drive location, to be nothing but pleasant and helpful. It has been a pleasure banking with Citizens Bank. We look forward to doing so for years to come. Congratulations Citizens Bank! Well done!

  Response from the owner

  Thank you so much for your kind words, Mike. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you in the future!

• C

  Carrie O'Rear
  5

  Terri and the other tellers at Citizens are great, thank you!

  Response from the owner

  Thank you so much for your kind words, Carrie. We love when customer take the time to let us know about their experience with us. We look forward to continuing to work with you in the future!

• J

  Justin West
  1

  Terri is the rudest and least helpful bank teller I’ve ever had the displeasure of encountering

  Response from the owner

  Justin, we apologize that our service did not satisfy your expectations. We strive to deliver world class customer service. We would like to opportunity to discuss this interaction with you. Please email us at [email protected] with your preferred contact information so that a member of the leadership team can reach out to you.