Fifth Third Bank & ATM Kingston Pike, Knoxville

Fifth Third Bank & ATM Reviews

• J

  John Smith
  5

  Visited branch this week to open a new account. Everything was good and it didn’t take a lot of time. They are really interested in keeping new customers by providing great service.

  Response from the owner

  Thank you for sharing your positive experience with us, John. We appreciate the kind words. Have a Fifth Third better® day!

• D

  Delise Price
  5

  This branch helped me through a huge scam I was involved in a year ago. I appreciated the personal attention, Patience and understanding. After a quick investigation I got my $ refunded. I've only had good experiences with all of the fifth third banks I've delt with, from IL, IN, and now TN. I only wish there were more branches open, I'm an hour away from the closest one.

  Response from the owner

  Hi Delise, this is great feedback. We will be sure to share this with our team.

• S

  Sack Baggins
  5

  I really do not understand why this bank as a low rating. I have been with 5/3rd for years and never had any issues. I'm only leaving this review to help up the rating.

  Response from the owner

  Thank you for sharing your positive feedback. We're glad to hear you're happy. Have a great day!

• A

  Ariana Hahn
  1

  Kelly Price, branch manager, assists people in cashing fraudulent money orders and then acts like there is no protocol for retrieving the stolen funds from the bank account associated with 5/3 even after it is proven that the funds should not have been cashed or deposited. When asked for her bosses number so I could go higher to get this issue resolved, she gave me the branch number. This is the most unethical bank I’ve ever dealt with or heard of and I will be going to the police.

  Response from the owner

  Hi Ariana, thank you for making us aware of this situation. We'd like to see what we can do to help you. Please call us at (877) 833-9973 so we can discuss.

• g

  geng Gia
  1

  I don’t quite know why some simple service can take so long. I walked in to open an account, the front desk guy told me to wait for 15-20mins. I ended up waiting for more than one hour, during the waiting the front desk guy told me that banker is almost done with her service and will take care of me soon. Then I had to wait another 30 mins. My experience with Bank of America and UT federal credit union have never been so ridiculous. Total wast of time.

  Response from the owner

  Hi Geng. Thank you for taking the time to leave us a review. We're very sorry to hear you didn't receive the kind of service we strive to give our customers at Fifth Third. If you'd like to discuss further, please give us a call at 877-833-9973. Your business is important to us.

• C

  Colby Inman
  1

  I have been with this bank for close to ten years and it's only gotten worse as time goes on. I was told on four separate occasions that my account was not able to overdraft(that it would be declined). Well that isn't true and it has cost me hundreds of dollars in fees. The employee who did this was fired and they refuse to reverse the fees. I know have deposited my check and to my surprise I have been hit with more fees. So now I have to go two weeks without money to eat or put gas in my vehicle or make my car payment. I have already opened a new account at home federal next door to them and will not recommend anyone to them.

  Response from the owner

  Hey Colby, I'm very sorry to hear you had a negative experience. We care and would love to help. Please give us a call at (877) 833-9973. Thanks.

• A

  Aaron Glenn
  1

  Absolute worst bank I've ever used. They make it impossible to do anything with your account. Don't recommend whatsoever.

  Response from the owner

  Aaron, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• C

  Catherine Barber
  1

  Terrible, terrible experience with Fifth Third. We closed out an auto loan with them 2 months ago. I called the next day to make sure the correct address was on file for the title to be issued and was assured it was. Here we are 2 months later with the title mailed to our previous address last month even though they some how managed to have the correct address provided for the release of lien. When I call their customer service they continually say “that’s not my department” and transfer me to their title company. The title company says they have no way addressing that issue, all they can do is issue me a new title or release of lien at my cost. I 100% understand being human and making clerical errors, but your customers shouldn’t have to pay for them.

  Response from the owner

  Catherine, I'm concerned about your message and would like to see what we can do to help. Please call us at (877) 833-9973 to assist you. Thanks.

• J

  Jonathan Dunham
  4

  I want to give this place five stars because the staff is excellent. Friendly, efficient, and patient as we tried to figure how I could pay back my loan. However, the corporate entity that is 5/3 Bank sucks. Chris, Daniel, and Crystal you guys are awesome.

  Response from the owner

  We've got your back! 💪 So glad we were able to help. 😊

• B

  Bedrock's Salt Tanks
  1

  I am 42 and in my whole life I have never had issues with a Bank that I have had and having period. I am in the process of looking for a new bank because I am so over the head ache that I has came along with this place. There really should be a Class action taken against them over their ads saying making banking easier. That is a HUGE lie. Their proud of having SSSOOO many ATM's? well I really would like to know where their at because I have been charge more for ATM's then I have had in years. I can use a FREE ATM that I have had used for a long time before I cam to this bank and had NEVER gotten charged and now the bank charges me even though the ATM does not charge the bank. I work for a HUGE money and ATM company that is world wide and know how the systems work and the people with the bank has tried to fill me full of so many lies without them knowing I work for the company I do they really think they are smooth I guess. Please if you enjoy a easy banking life and a bank that will help when you need them and do what they say, RUN as far from this place as you can and if you find a good bank please let me know so I can switch. I am trying to find a good one but stay busy. Good luck guys and hope you find a better bank then this place. reply to response: Not sure what will come of speaking with you about this? Everyone I have dealt with has plenty of opportunity to make things right and/or help with things and no one has cared before. And not to mention not sure what can be done at a branch level. The bank its self lies and does what it can to get people to join then no longer worsts about you again. Just like a issue I have had the passed 2 weeks of my account getting locked none stop. The people i talk to tries to keep saying its because my log in is wrong but its funny I can log in one minute and it locks the next. Hell I was ASLEEP when the account got locked once and they still tried to say it was my fault. Im dont with this and tired of wasting my time. There are a LOT of issue that need to be fixed with this bank.

  Response from the owner

  Hi I'm very sorry to hear you're unhappy with your experience. If you would like to discuss, please [call us at (877) 833-9973. there,