Citizens Bank Frankford Ave, Philadelphia

Citizens Bank Reviews

• M

  Matt Couzens
  1

  I opened a checking and savings account earlier this week. The day after I did I recieved a promotion in the mail saying I could get $300 each ($600 total) for opening a savings and a checking account and depositing $500 per month for three months in the savings and setting up direct deposit to the checking account. So I went back in and they refused to honor it. The person I spoke to (Daja) called the corporate number. She was on hold for about 5 minutes while also chatting with their online support. Let that sink in, their own employees don't even have a direct line to the corporate offices. I advise not using this bank. Their customer service is awful in my opinion. To the Citizens corporate office: Have you ever heard that it's five times more expensive to get a new customer than to keep an existing one? It might be something you should look into.

• S

  Stephanie Salek
  5

  Love the crew here. I use this location for my business and not only are they the best staff I have ever had to work with, the location is quiet and clean. They even have dog treats. They are 100% the best.

• D

  Darnell Gainey
  5

  The workers here are awesome! They have doggie treats in the lobby for my dogs and they even have community events sometimes. Im glad they finally came in the neighborhood

• K

  Kristina P Kelly
  2

  Went up today to use the ATM at 830am Started to use my card to enter into the locked door to get to the machine the door was not locked I was able to just push it open that definitely is not safe I find a man and woman in the room taking shelter in there smelling really bad inside the room.

• G

  George Marrero
  3

  It's a new citizen Bank at this location it's used to be something else I had to take a picture of it and post it on Google maps so we'll know where a new citizen Bank is at

• E

  Eva Golden
  4

  Card reader on the door is broken, unable to access atm after the lobby closes