Citadel Credit Union E King Rd, Paoli

Citadel Credit Union Reviews

• J

  Jehrin Flanik
  5

  I'm never excited to handle things at the bank, but Katherine M. at the Paoli location made it so easy and stress-free. Hopefully she gets recognized because she was lovely to work with! I wish I lived closer to this location now.

  Response from the owner

  Thanks so much for sharing your experience with us! We're glad to hear your interaction with Katherine and the Paoli Team was a good one - we'll be sure to pass along the compliment. No matter which location you choose to visit, we're here to provide your next stellar experience. Thanks for being a part of Citadel!

• B

  Brad Kingston
  2

  So in general, we like Citadel, with one GIGANTIC exception. If you are planning on using your Citadel credit card for large purchases from time to time, DON'T BOTHER. Without fail, EVERY TIME the transaction gets flagged by their fraud detection system. This is even more infuriating when there is a limited time to get a transaction to go through. I AM DONE . Will be looking for a new home for the 8 accounts we have at Citadel sadly

  Response from the owner

  Brad, thank you for taking the time to post a review. We take our member feedback very seriously. I'm glad we were able to connect and discuss this issue. Thank you again for your feedback!

• G

  George Hill
  5

  The s is such a great place to do business. Employees are all awesome. Just wish there was a phone number that you can call to reach Paoli, without knowing the last name of someone that works there and then hope they are working. Totally frustrating. Need an answer from THEM, not from an automated system.

  Response from the owner

  Thank you for the 5 star review George! We are thrilled to hear that you are a happy member and we appreciate your feedback! Unfortunately, all calls are routed through our local contact center, however, we are more than happy to transfer your call to your local office when you need. We look forward to serving you again soon!

• C

  Charles O.
  2

  Every employee from Citadel has access to all customer's personal information including their full Social Security number. They pretend to provide security when in actuality every customer is relying on the vetting process of Citadel's unethical, uneducated employees to keep their information safe. What a joke. The feds should be looking into this institution.

• R

  Rina Kennedy
  4

  I have never actually gone into the Citadel but have used the drive through ATM many times. It is always working and reliable.

• a

  andrew Robbins
  5

  Always a very nice drive thru experience ! Looking forward to the branch office to re open

  Response from the owner

  Hi Andrew! We hope to continue to provide great experiences for you, thank you for choosing Citadel!