Wells Fargo Bank E Lancaster Ave, Paoli

Wells Fargo Bank Reviews

• D

  Devin Justus
  5

  I haven't written a review or rating anywhere in at least a decade but I felt it necessary in this case. I've had some clerical issues obtaining a new ID from PennDot which made accessing my account difficult. That issue has been repeatedly solved by lead teller Heather R. She has worked patiently on a few different occasions to help me access my account when I'm sure she has had no obligation to do so. To put it bluntly, Heather has saved my butt more than once and I am very appreciative of that. She's great at her job and an asset to the Paoli, PA branch. I am very thankful to have had her assistance. I should also mention Todd G. who I have only interacted with on one occasion but his kindness and sincere concern left a great impression with me as well. In closing, my final decree is awarding Eddie the prestigious Employee of the Month title for his always pleasant disposition and friendly conversation. His recent absence has not gone unnoticed. My best wishes to all in the New Year, Devin

  Response from the owner

  This is great to see, Devin! I've forwarded your kind words to Heather and her manager. -Casey, Wells Fargo HL Social

• B

  Barbara Cresswell
  5

  have been going to this branch since it became Wells Fargo and even before for 22 years. Chirag is my personal banker and is outstanding on every level snd issue. He is a 5 star banker and i hope this branch will reopen with him still there!

  Response from the owner

  This is great to see, Barbara! Thanks so much for taking the time to share. -Casey, Wells Fargo HL Social

• T

  Talita Oliveira
  5

  Met with a wonderful banker Chirag Patel a few years ago. Chirag was extremely professional, he completed all of my requests in a very efficient manner. I am very pleased with his services, dressed professional, and had a very nice watch on. I think it was a Casio. Thank you Chirag!

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Chirag. Thank you for taking the time to share these kind words. -Nick, Wells Fargo HL Social

• V

  Vick Bazarbashian
  3

  Todd Gibbs is fantastic! I was always impressed by him and always had wonderful interactions with him and numerous other bankers at the Paoli branch. However, my review is only 3 stars because of a very upsetting experience I had a year ago at the Paoli branch, with the Teller Manager, who was very rude to me. I came into the branch because of a letter I received in the mail from one of Wells Fargo's corporate back offices. Apparently, I had an old business checking account, which became dormant, since it was from an old disregarded business entity no longer in operation. That specific account was also overdrawn, so the letter instructed me to either call their 1800 number or visit the local branch to make a deposit. When I entered the branch and tried to make a cash deposit into the account, the teller had to consult with his manager. She then tried to explain that I had to call the 1800 number instead. I then kindly tried to explain that the letter instructed me to come to the local branch, but she kept talking over me. I know that WF has had a myriad of ethical issues in the recent past. This experience, specifically the teller manager's gross lack of respect and professionalism , is reflective of this bank's reprehensible corporate culture. If Wells Fargo hires new associate managers, make sure they at least go through some type of sensitivity training, and get mentored from people like Todd Gibbs. My name is Vick B. and I approve this message.

  Response from the owner

  Hello, Vick. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• K

  Kevin Daley
  5

  The people in this branch are very nice, and the building is cool. But I want to give a special thanks to the manager Shane. I had come in looking for euros, and this branch was all out (it was right before Christmas, I guess others were looking for a gift for college students as well). He overheard my interaction with the teller, and caught me before I left the bank. He took down my contact info, and after calling three other wf branches ( all in my general direction home), he located the fifty euros and placed them on hold for me.

• M

  Mike T
  5

  Met with Todd Gibbs and he was beyond helpful and went out of his way to please and find solutions to my issue. My only suggestion would be for him to dress more like the other banker, Constantine. He definitely didn't get his shoes from Target. I'm guessing DSW and guarantee he dropped at least $55 on those puppies!!

• d

  d johnson
  2

  ive been visiting wells fargo for years and although most of them have been bad experiences this was far the worst because they just kept asking and trying to convince me to open an account even after i told them "no" a million times IN THE SAME DAY!

• J

  Jeremy Saul
  5

  Really helpful! The teller waived past fees on my account without me even asking.

• F

  F. Deborah
  5

  Outstanding service by Todd Gibbs. The very best!!!!

  Response from the owner

  Thank you for taking the time to review this location. I’m glad to read you had such a wonderful experience, and I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social