Cindy Puckett - State Farm Insurance Agent Lebanon Pike, Hermitage

Cindy Puckett - State Farm Insurance Agent Reviews

• B

  Breanna Snipes
  5

  I had moved states and did not realize I had to get my insurance changed, but this office took no time in helping me get this fixed asap once I asked for help. They not only helped, but educated me on what I was getting, why I was getting it, and got me the best price/explained what it was I was paying for. I liked that they text me personally because, due to me working, it was the easiest and most effective form of communication to get the job done so fast. I could not afford to drive without insurance. They really went above and beyond. I’ve always been on my parents’ plan so to get me taken care of and now on my own plan at such a great price I am truly grateful.

  Response from the owner

  Thank you for the review Breanna! We are so glad you chose to work with our office and that our team was able to educate you on the products you were purchasing!!

• C

  Chris Matthews
  5

  I drive past 3-4 State Farm agents just to get to Cindy and her team. The customer service begins when you walk in the door with Hailey and the entire team is helpful no matter if in person or on the phone. Hands down the best insurance agency I’ve dealt with. Also, almost half the price of my last agency and with the more coverage.

  Response from the owner

  Thank you so much for the review! We strive to provide excellent customer service, and we are so glad we were able to take care of your needs!

• L

  Lori Janko Wilke
  5

  Cindy is a great insurance agent. State Farm's rates are excellent too!

  Response from the owner

  Thank you Lori!! We appreciate the kind words.

• S

  Sheila Baptiste
  5

  Cindy Puckett and her team are the greatest! They go out of their way to make sure their customers are taken care of. They provide excellent customer service with a personal touch. She has been my agent for 10 years.

  Response from the owner

  Sheila, we love having you as a customer! We appreciate your business for all these years, and we hope to continue working with you for many years to come!

• W

  Wendell Stone
  5

  We changed our house and cars over to State Farm. They saved us money on both. We were so happy we changed our rentals as well. I highly recommend this group. Thanks Ladies.

  Response from the owner

  Wendell, we appreciate your business! Thank you so much for the review, and we are so glad we were able to help you with your insurance needs! We look forward to working with you!

• Y

  Yas S
  3

  We never are sure what kind of hospitality to expect when we go to the physical office. Most time who’s ever is at the welcome desk or up front is welcoming but we have had an experience where we did not feel welcome even though we are customers and where we felt as if though we didn’t belong. We were welcomed with much hostility from the welcome desk and where they tried to rush us out quickly until after we stated that we had an issue.

  Response from the owner

  Hi Yasmin, it is our goal to provide everybody who walks into our office in Hermitage the best customer service possible. If there was a time where you felt otherwise, I, and the team here at Cindy Puckett State Farm sincerely apologize. We are always happy to help with all insurance needs and given the chance we will surely make up for any mistakes. Lastly, while I know Barb spoke to Rosa already regarding this issue, I wanted to publicly acknowledge your concern and let you to know we are determined to not allow this to happen in the future. We thank you for being a valued customer and cant wait to see you again!”

• S

  Susan McCoy
  5

  Cindys office has a great staff. Always quick to get your questions answered and help if you need it. Everyone is so kind and professional.

  Response from the owner

  Thank you so much for the kind review Susan! We try our best to be as helpful and efficient as possible for our customers! So glad we were able to get you taken care of!

• J

  Justin Pennington
  5

  I’ve been with this office for about 3 years and they’ve always been very friendly and have treated me extremely well. Ali is amazing and always makes sure I’m protected and getting a great value for my plans.

  Response from the owner

  Justin- We appreciate your business and for being a customer for 3 years. We work to make sure all of our clients are educated and protected so that they may make informed decisions regarding their insurance. Ali is a true asset to my agency and to our customers and I appreciate your review.

• M

  Michael G
  1

  State Farm understands that I wish to return to the company since I was a loyal customer for over 20 years. I received information from Cindy Puckett's office that I could be insured with State Farm in November 2013. When I returned to follow up, I was "assisted" by Phil A. Perry, who contacted State Farm's underwriters, who stated that I was ineligible and quickly hung up the phone. Phil became angry aggressive when I asked "why?," and refused to give me an answer. Phil said "No is no," I was baffled and expressed my concern. Phil said "It is time for you to leave," and began to escort me out of the office, much like someone would be thrown out of a bar!. This is one of the worst customer service experiences I have ever had. I reported the incident, and months went by before I received a response from State Farm. Finally, Cindy Puckett and State Farm refused to accept ANY accountability regarding the incident! I must recommend using a different office other than Cindy Puckett's if you want to use State Farm insurance.

• M

  Meghan Caldwell
  5

  Monique called me back and answered all my questions within 5-10 minutes of leaving a message. I appreciate that she was very responsive and knowledgeable!

  Response from the owner

  Thank you so much for the review! So glad we were able to take care of you! We love having Monique on our team!