Wells Fargo Bank Lebanon Pike, Hermitage

Wells Fargo Bank Reviews

• N

  Nanci Thompson
  1

  I wanted to open a new checking account before the end of this month and get the $200 bonus the bank is offering. I called the Hermitage branch to make the appointment and to ask a question about the process. I spoke with Jay who was nice enough, but it was obvious he couldn't wait to get me off the phone. He said I have to make an appointment online, not by phone, and he couldn't answer my question. He said the branches don't know anything about the offers Wells Fargo advertises online. I've been getting an email most every day for weeks from Wells Fargo Bank trying to get me to open their checking account and get a $200 bonus. But who would want to open any kind of account with a bank that can't help you locally when you need it? Evidently, this bank is too busy to get new customers, so I wonder why they advertise trying to recruit them.

  Response from the owner

  I would like to apologize for the experience when attempting to open an account with this branch. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• J

  JLR Roofing
  1

  Awful. I went in there to open an account and they couldn't even figure that out. Called several times before I went in and no one answered. Called while I was sitting in the branch and employees continue to goof around instead of answer the phone. I'm sure they'll try to rebuttal with some lies. These big companies always do that. Customer to customer, I would stay away. What a waste of time. All the poor reviews about this place are 100% correct.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• C

  Cait TheGreat
  1

  This bank is so slow, it’s insane. Waited in the drive through line for like an hour. They can take like 20 minutes per person. Tell people to come inside if they need extensive attention or have multiple deposits. The KFC next door has a drive through that works circles around you. Let that sink in.

  Response from the owner

  This is valuable feedback. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• J

  Joe Brommer
  5

  Needed a cashier’s check, thanks to Shalletta I was in and out quickly. Very prompt service and extremely friendly!

  Response from the owner

  I'm glad you got the help you needed, Joe. Have a great day! -Casey, Wells Fargo HL Social

• D

  Daryl Brazier
  1

  Drive thru is a joke. Customer satisfaction must not be considered at all!!!!

  Response from the owner

  Thanks for your feedback on the drive-thru at this location, Daryl. I'm very sorry we didn't meet your expectations this time, and I'd like to look into what happened. Please tell me more about your visit in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• A

  Alicia Wilkerson
  1

  I would leave zero starts if I could. Stay clear of this bank. I’m out of town and sent my adult son to make a deposit for me. He had all of my account information and he was told he’s not allowed to make a deposit if he’s not on the account. I’ve never heard of such a thing. I’ve made countless deposits into accounts that I wasn’t on with the account number alone. I will be closing my account and finding somewhere else to bank.

  Response from the owner

  Thanks so much for your feedback, Alicia. I truly apologize for the inconvenience this has caused you and your son. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• K

  Kelly Chambers
  1

  I'm a 20-year customer of Wells Fargo and this Hermitage branch is the worst to deal with customer-service-wise. I've finally had my fill and now debating whether to take my business elsewhere (not easy to do with mortgage and deposit accounts) or more likely just travel farther to another branch.

  Response from the owner

  I'm sorry to read your review, Kelly, and I'd like to assist you with your concerns. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your experience at this location. Thank you. -Nick, Wells Fargo HL Social

• N

  Nick Seidenschnur
  1

  The people there are highly rude they did not want to help me so I’m going to another bank to do my business I suggest you find another Wells Fargo or you switch banks because the hermitage branch has rude employees

  Response from the owner

  Thanks for taking the time to share, Nick. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• C

  Cynthia Sydlo
  5

  Wells Fargo is the best bank to bank with! Never had any issues. Get in and out quickly, money is always credited to my account same day or next day at latest. They watch my accounts like a hawk....I have been alerted immediately when somebody tried using my card. Was dealt with efficiently and quickly! Love this bank!

  Response from the owner

  Thanks for the great review, Cynthia! I've forwarded your feedback to the branch. -Casey, Wells Fargo HL Social

• H

  Heather Brink
  5

  Johnathan H. was a banker at this location who provided me with excellent customer service after not being able to get through to this location to make an appt over the phone. I had something quick that I needed to take care of and his appts had not arrived yet. The concierge (who was also welcoming) asked if he’d take me and not having to say yes he did anyway. He took the initiative to assist me and did not rush through. Since I work in customer service I thought he deserved a compliment. He is definitely a great asset to this branch!

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Johnathan. Thank you for taking the time to share these kind words. To ensure I can forward your phone experience concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). We appreciate your feedback. -Janet, Wells Fargo HL Social