Christian Financial Credit Union 23 Mile Rd, New Baltimore

Christian Financial Credit Union Reviews

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  Taylor Family
  1

  We were originally former motor city credit union members until Christian Financial bought them out. Let me say we are not too impressed with the new ownership. Not only can you not get through on the phone, but no one answers their emails either. We dislike their pay bill system. You can’t even pick your own date nor does the money come right out when you pay that bill and we absolutely hate that our direct deposit is not at are disposal until 9:00 am that pay day! It should be after midnight.

  Response from the owner

  Hello Taylor Family, Thank you for your review. I am very sorry to hear about your experience after our merger with Motor City Credit Union. We'd love to be able to take a deeper look at this situation and assist you directly. Please reach out to us at [email protected] and we'll be able to better serve you. Thank you, *ED

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  Patrick bens
  1

  If you enjoy long wait times, untrained staff, and frustrating transactions, this is the place for you. Went in today for a very simple transaction. Only one person at the window and one teller running the front end. Stood there for 15 minutes while a very frustrated patron couldn't get answers about their account at the counter. Personal banker was sitting in their office watching me wait, playing on her phone. The girl working drive thru asked me twice what I was doing before she would help me, I had to shout it to the whole lobby. After all that, she couldn't do the same transaction ive been doing there for the last 4 months. Definitely won't be going back.

  Response from the owner

  Hello Patrick, Thank you for taking the time to review our Chesterfield Branch. I will be notifying the Regional Manager of your experience. I would like to get some additional information from you regarding your visit. Please feel free to email us at [email protected] with the approximate time and date of your visit. We appreciate your feedback and your membership! *KC

• K

  Kirk Williamson
  1

  Only open in Drive through with 1 lane open is completely poor service. Our time is valuable and this credit union has always been like this, way before the "Covid" excuse every business uses for there ineptitude. Corporate doesnt care obviously. I've been telling my wife we need to get out of this bank for years! ears

  Response from the owner

  Hello Kirk, Thank you for taking the time to leave us a review. We will be sure to forward your comments on to our Regional Manager. I did want to let you know that as of today, our Chesterfield branch lobby is open to assist members. You can also schedule an appointment to meet with a Financial Service Representative by visiting chrisitianfinancialcu.org/branchappt. Thank you, KC

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  Steven Rogers
  1

  Well after working there for 3 years and being the best drive through worker they had(but because i didnt keep the line backed up trying to sell products through a drive through, ya know the thing people use when theyre in a rush, dont have time to stop and fill out paperwork, i was let go because i didnt selllll there product, here i am now still a member and recently had fraud on my account just canceled my card, and with the charge that came through it dropped my account in the negative, now because i dont have my savings directly setup to my checking as they recommend but when my card was compromised last time and they drained both checking and savings it too alot longer the fraud got me before i could transfer on the app that dont work on sundays usually , i am in middle if paying for a wedding and after “reviewing my account” i am still stuck paying a fee lol, this place is kinda joke, i hope they make this right but being a former employee i dont see it happening.

  Response from the owner

  Hello Steven - I am sorry to hear you are experiencing problems with fraud on your account and our mobile app. I will be sending your review onto senior management for further review. If you have any additional information you would like to share with us, please email [email protected].

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  Debby Fraser
  5

  Been with CFCU since 1976 and they have been great. Got my first car loan through them. Very helpful and pleasant. Many locations so that makes it convenient. Yes they do get busy but so do other banks and CU.

  Response from the owner

  Hi Debby, Thank you for the wonderful review and for being a long time member! We are happy to hear that you are enjoying our Chesterfield branch and I will be sure to forward on your review to our employees there! Thank you, *KC

• J

  Jason Wenzel
  1

  Waited in line at the drive-thru. for 19 minutes to cash a check while other people were behind me went in front of me and got their banking done before me.

  Response from the owner

  Hello Jason. Thank you for your review. I am sorry to hear you had a poor experience at one of our branches. We have forwarded your comments onto our management team. In the future, feel free to use your mobile banking app to deposit checks as this will help you save time. Thank you for your continued membership. *ED

• R

  Rob G
  5

  I've worked with CFCU for many years. I have always received prompt and professional service from them, either in every day banking or when needing financing. I was just in this past week and informed the woman at the counter that I needed some funds released much faster than normal in order to make a purchase. Fifteen minutes later I was informed that my funds would be available right when I needed them. They've done a good job for me over the years and I will continue to do business with them.

  Response from the owner

  Hello Rob, Thank you for the great review! We are proud to have been able to serve you over the years and look forward to continued service. Have a great day! Thank you, *KC

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  Jessica Nosal
  5

  I’ve been banking with them for 10 years and I’ve never been disappointed! Today Kathy helped me and she was an absolute pleasure to work with! Thorough, good energy, and quick!

  Response from the owner

  That's wonderful to hear Jess! Thank you for your great review. *RM

• C

  Carrie Fletcher
  2

  Inside closed on a normal business day and normal hours. Drive through only open and moving extremely slow

  Response from the owner

  Like many businesses, we have been affected recently with staffing issues due to the COVID-19 pandemic, and as such, we are offering appointment only services in our lobby at this time. In a week or two we should be able to open up our lobby again for walk in traffic and would be happy to help you anytime. If you would like to book an appointment with us, you can do so at christianfinancialcu.org/locations. It's fast and easy to do. Thank you for working with us through these times.

• B

  Brian Link
  4

  I have been going to this location for over 5 years. The service has always been great. I did have a issue once with my line of credit, where it was closed without my knowledge till it was to late. Rebekah Monroe the Marketing Manager, was able to solve my account issue and was very transparent with what happened to caused this issue in the first place.

  Response from the owner

  Hi Brian, my apologies for any miscommunication or confusion you experienced with our staff. It is our policy to close unactivated cards as a precaution against fraud. I sent an email to the email address on file for you with more information, and feel free to reach out to me at [email protected] if you have any questions. *RM