Chocolate Bayou Credit Union Crossroads Plaza Dr, Pearland

Chocolate Bayou Credit Union Reviews

• C

  Charles Brosky (Chuck)
  1

  Racist rude customer service my employee and manager. Forcing a customer to verbalize their address in front of other customers when they told you they do not feel comfortable smh terrible

  Response from the owner

  We are very upset to read this, as we pride ourselves in excellent member service. Please contact our VP of Operations, Stacie, to give more details at (281) 331-3700.

• B

  Brian Goza
  5

  Excellent customer service, incredibly polite. Effective and efficient at solving any issue, regardless of complexity. Minimal delay on anything that requires mail service, or time to be sorted out. Works well with other banks. My family and I have used this bank since it has opened, and my entire family and I have nothing but positive things to say about it. More often than not, it is better to use this bank than any other in the Alvin area.

  Response from the owner

  Thank you so much for your kind words! We are so happy to hear you and your family are members! We hope to continue that for many generations.

• R

  Rachel Rios
  5

  Excellent phone service. Went in the next day, everyone is so respectful and kind! Also again, great service! Quick service although they also take their time once you’re with them to make sure everything is correct. Love my bank!

  Response from the owner

  We love to hear this! We hope to continue serving you for many years to come. Thank you for sharing, Ms. Rios!

• R

  Robert Schatz
  1

  Even with written instructions on a deposit slip they still manage to get the wrong denominations in each account.

  Response from the owner

  We are sorry to hear that we've not completed your transactions accurately! We always want to make this right. Our Pearland Branch Manager, Stephanie, will reach out to you shortly to discuss the matter.

• K

  Kelly James
  1

  Prior to the pandemic back in 2019, I opened a minor account for my school aged daughter. It was explained to me at the time although the "Mud Bugs" program has phased out, my daughter's account would not be subject to any fees or penalties in comparison to adult accounts. I ventured into the Pearland branch today to close my child's account and was utterly shocked and disgusted to discover a multiple of fees were deducted from her balance. When I questioned the branch employee she stated it was due to "inactivity". It is beyond deplorable a community credit union would deduct fees from a minor's account. I will never return my business or my money to this establishment.

  Response from the owner

  We are sorry we didn't meet your expectations! If you would like to discuss the matter further, you can call our VP of Operations, Stacie, at (281) 331-3700.

• A

  Angelina Guevara
  5

  Always a pleasure going into my hometown bank and seeing all the smiles. Everyone has A1 CUSTOMER SERVICE. Mrs.Patti & Teresa have always been there to guide me in the right direction since day 1. Thank You Chocolate Bayou

  Response from the owner

  We are happy to hear this! Thank you for sharing your kind words! We look forward to continuing to serve you in the future.

• L

  Ley BC
  3

  The customer service by phone is awesome! (Shout out to Lisa for your help making international purchases.) I subtracted stars for the lack of ATMs and the high fees to use other ones on top of the already high monthly fees just to have an account. As far as credit unions go, it's very middle of the road.

  Response from the owner

  We are glad you've enjoyed the service we provide you, but regret to hear you're not happy about other things. We'd be happy to hear more feedback, as we are always striving to improve in all aspects. Feel free to contact Stacie at (281) 331-3700, if you'd like to share more. Thank you!

• N

  Nolan Henriquez
  5

  I’m very grateful with the the experience I had in this branch. I’m very happy that they helped me when I needed them. The staff was very professional and very helpful. I would recommend chocolate bayou as a credit union to anybody of my friends and family. Thanks again chocolate bayou credit union.

  Response from the owner

  We are very pleased to hear this and happy to help! Thank you for sharing!

• A

  Aquilah Coley
  1

  Any reason why i called to ask about co op shared business i was told i was good to go and when i got there was told never nevermind. Do not recommend

  Response from the owner

  We are sorry that you did not have a great experience! I'm not aware of any recent issues with Shared Branching, so I'm not sure what might have gone wrong for you. If you'd be willing to share more, please contact Stacie at (281) 331-3700. We'd like to see how we can do better in the future.

• G

  George Johnson
  5

  From day one, I have had nothing but a great experience transacting my business at the Pearland location.

  Response from the owner

  Thank you for sharing, Mr. Johnson! We are happy to provide excellent service to you.