CheckSmart S Arlington St, Akron

CheckSmart Reviews

• N

  Nicole Adams
  5

  I just want to give Colleen a huge shout out for her kindness and professionalism today. I have an older car, 22 years to be exact and an unforseen repair was needed for my car to operate correctly. With this said, I had to pay 350 and it left me with not a whole lot for the next 10 days until I get paid. I researched the payday loan places and that seemed the route I had to go. Colleen was awesome! So friendly and kind! She made the process easy and fun! I would highly recommend going to see Colleen for your short term loan needs! Thanks Colleen, you are amazing girl😚✌🏼

  Response from the owner

  We're delighted to hear about your positive experience at CheckSmart. We care about every team member and your input is important to us. Thanks for taking the time to leave your review!

• M

  Michael Musslewhite
  1

  Service is slow. They tell you a specific amount of the "Loan"... Give you no other option than direct deposit and then with absolutely zero notice they STEAL a portion directly back. Claiming it's a charge for direct deposit.

  Response from the owner

  We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call our Customer Service Department at 1-855-920-9800.

• R

  Ruth Triplett
  5

  It's clean and the employee are very friendly.

  Response from the owner

  Thanks for taking the time to review CheckSmart. We appreciate your business and look forward to seeing you again soon.

• B

  Brionna Heard
  1

  I don't normally write online reviews for companies, but the customer service I received today was by far the worst that I have ever experienced. If you need money fast in an emergency situation this is a great place to go as long as you have a job and a bank account. HOWEVER, some of the staff members are extremely rude. For example, today I walked in to take out a simple $100 loan after being a customer of this company for over 3 years. The girl who helped me was just as awful as she has been in the past. She yells at me because I made a few late payments and tells me that the "lender" may chose to decline my loan for this reason. First off, why would they? They get paid every time I take out a loan and they make $30 for every $100s I borrow. Even if the "lender" does chose to decline my loan, it has nothing to do with CheckSmart. So if and when that day comes, we can address this then. I did not view her threat as helpful in any way and it really seemed like she was just letting off steam on someone who she thought she could disrespect easily. I understand that certain jobs are stressful and sometimes you have to tell customers things they don't wont to hear, but there was no reason for her to be so rude about it. This was extremely offensive to me because I have worked in customer service for almost 10 years and I know how to be respectful and I never give employees a hard time for doing their job. Even when I am upset I never direct my anger towards the employee, but rather the company. The entire time I was there I was very polite, patient, and understanding. But I guess some people don't appreciate that kind of courtesy. After the process was done she gives me my loan of course and counts the money out in front of me and then looks away. When I asked her "Is this all?" she nods and rolls her eyes at me. Yes, rolls her eyes at me. I came in very friendly asking if I would be able to take out a $100 loan (which if they could not give me the loan I would have understood and left without any problems). . All this woman had to do was take down my name, look me up in the system, click through a few generic computer screens, and count out $100 in $20 increments. This lady really needs to get off her high horse and realize that her job is nothing more than being a third party modern day loan shark. Do some employees not realize that the only reason why they even have their job is because of customers like me? Like I said, I understand that this place has been very helpful to me when I needed money quickly so I am not really complaining about the business. I just feel that some people use their job positions as an opportunity to put people down for whatever reason. Long story short, am I glad I got a loan? Yes. But one thing I cannot stand is unnecessary rudeness from employees at a company. If I could give my experience zero stars I would, but I guess one will have to do.

• B

  Bianca Taylor
  1

  So I missed the very first payment on my third payday loan with these guys, and Nicole, who is (surprisingly, lol) the store manager, took it upon herself to disallow me from refinancing my loan. That's unacceptable. Now, when I called corporate on her and had them personally set up my refinancing arrangement, she went into the computer, defaulted my loan, and told the employees at the store not to serve me unless I was paying the full balance because "she would not accept it." That's just rude, disrespectful, and conniving behavior, and I'll make sure to tell anyone I meet to NEVER give Checksmart their business. I'd more quickly tell them to go to CashLand. At least they're pleasant and treat you like a human being.

• B

  Bianca T.
  1

  The service is inexplicably slow because they barely have any employees. One in particular, Nicole, is especially rude and condescending when speaking with customers. I've even had to call the corporate office to complain about her attitude and the way she's snapped at me over the phone. If this store wasn't so close to my house, I wouldn't set foot in there if you paid me.

• D

  DuraStop
  1

  Rude employees .. refused money transferred by western union ..then reduced of service when we aid for to days they been feeding lies .. they need to open their vault for 15 minutes after she said manager said they can’t give out that big amount of cash they don’t have it then said they ordered for tomorrow ... came next day employer started saying she has no clue no money has been ordered ... then she called the manager ..manager said refuse of service ... gettttooo loan place I feel bad for those that do use them..

• C

  Collin Phelps
  4

  an old Wendy´s restaurant. I guess you can call this place ¨ CheckSmart, old fashioned loans ¨

• J

  Jennifer Bailey
  5

  Have been using them for all kinds of financial uses, never a problem, always friendly, efficient, and professional.

• D

  Daniel Wright
  4

  Very efficient staff hardly any waiting, unless it is at the beginning of the month. (before the 5th.) Lots of check cashing being done.