Checkmate E Hampden Ave, Denver

Checkmate Reviews

• J

  Joanne Munoz
  5

  Fantastic Customer Service!!! Rebecca was super friendly very helpful,I'd definitely recommend this place because of her.

• T

  Trista Maye
  1

  I normally love doing business here, the staff is always nice and attentive but apparently they have undergone a staff change and it has been for the worst. Shante needs a few lessons in customer service. She was rude and had an attitude when we told her what we were there for. As other customers came in she didn't even bother to acknowledge their existence. This is something I have never seen before. While going through the paperwork with my father who had never had a loan here she handed him a paper and rudely stated that "when you default in your loan we will send this to your job". Excuse me, when? I am really hoping this was a slip of the tongue because that kind of behavior is not acceptable. This visit put a bad taste in my mouth.

• H

  H.Sunshine
  1

  Came to cash a paycheck and the lady behind the counter obviously didn't want to do her job. She told us first what our total bill would be to cash it, you know... 2% of the paycheck and when we said that wasn't a problem, she said she'd have to call someone. We're like, "ok, bro..." then she's asked us if we have tried the bank that our company banks with first. Obviously, her personal phone call was REALLY important and she didn't want to do what she's paid for. When we told her we wanted the check back she didn't give it back. "What? No, I want to do this." She said pulling the check as far away from the small opening in the glass. We then had to demand that she gave us the check. Went to Walmart to stand in line for 40 minutes instead.

  Response from the owner

  We apologize for your experience at one of our locations. We hope you will give us another chance to serve you in the future. Thank you for your review.

• P

  Pamela Bodensieck
  2

  They have changed their policies and and no longer make there reminder call instead just make you pay 2 payments when you go I have talked to CO Comptroller and our investing there policies and 2 accounts to justify their actions as why this was acceptable and not explained!

• S

  Sergey Pivovar
  1

  The guy constantly closes this place at least 10 minutes early. When I try to pull the door he just laughs like it's some kind of a joke. I've been going here to cash my check for a while and he should be fired for this. He makes the whole business look unprofessional.

  Response from the owner

  I apologize that you this happened to you at one of our locations. We will follow up with our staff to ensure this does not happen again. We do hope that you give us another chance in the future. Thank you for making us aware of this incident and we hope you have a great rest of your day.

• R

  Robert Lamb
  1

  This location has a hard time with customer service. I came in to pay off my loan and was greeted with an attitude. The clerk was Shante.

• S

  Sabrina Bochert
  4

  I have been using this place for a few year now and I have nevertheless had any problems. Everyone has always been so helpful.

  Response from the owner

  Hi Sabrina! Thank you so much for your review!

• K

  Kelly Blackstone
  1

  I am impressed by the service I had a Nsf charge at my bank for my loan and they reimbursed the charge Thank you Chante and Rhonda

• S

  Student Paige Coltman
  5

  very nice workers especially that man named john!

  Response from the owner

  Thank you for the 5 star rating and review!

• L

  Laila Tageddin
  1

  Very rude very mean the manager very lazy doesn’t want to help the clients for any transactions These people must get fired

  Response from the owner

  We apologize for the experience you had at one of our locations. We hope you’ll give us another chance in the future.