Chase Bank Stoakley Rd, Prince Frederick

Chase Bank Reviews

• J

  Justin Riley
  1

  Wish this bank would have worked out. Ronald the bank manager never returns calls. This is not just a one time incident, has happened many times over the last 8 months of banking with them. I really wish this would have worked, but its clear that whoever is running this branch has no urgency at all. The tellers I have delt with were very friendly and good people, but the leadership and support staff has no idea how to handle customers. Whatever happened to a bank being responsive and personal?

• G

  Greg Martin
  5

  i have to admit that i was hesitant to visit this location due to all the negative comments... i'm happy to report that i had a wonderful visit at this location today! Ronald and Anita (and quite frankly the entire banking staff) were extremely helpful with my issue (locked myself out of my account). i promise that this is a legitimate review :-D, as i have no vested interest in Chase or the staff - never met any of them before today! give them a chance to prove the naysayers wrong - thanks SO MUCH Anita and Ronald for such personalized, professional attention :-)

• C

  Courtney Turner
  1

  I was sent a check from a insurance company that banks with them. I drove from a hour away. I called in advance to make sure I had the identifications that were needed. Stated how much the check was. Drive for a hour to go in there and when I did at first the Manager RONALD was very nice an pleasant and said he knew I was coming because of the phone call. So he starts to tell me they can't cash it at all. Countined to state that if I was a client of there they could deposit and it be available right away. Also stated he could cash it for the amount for a client again. I said ok well can I just open a account become a client and then cash it (even if it was a few days after) he told me no it doesn't work that way ...then I said ok well if my mom has a account here can I sign it over to her and she cash it??? He said NO I'm not going to do that and I said well why not he then said it don't matter iv decided I am not going to cash that check at all!!! Well I was like y not he said it don't matter iv decided not to even cash that. So he tells me no not make a account and then when I ask something he starts to refuse to even help cash a check that's from there bank. I would never let anyone manage my place of business like that. I want my employees to encourage people to become a client and help them. He really made it a horrible experience. A man in the corner was trying to be way more helpful. He needs a job that suits him and being a manager is not it.

• M

  Matthew Johnson
  1

  Do not go to this bank - it is the absolute WORST customer experience I have ever had at any bank. Navy Federal Credit Union blows them away. John Perrot has zero management skills and is a single point of failure. Something that should take 1/2 day takes a week because he can't manage his time and has no sense of urgency. The manager is horrific and the standard answer from everyone there is "I am sorry, I can't help you but it will take 2 - 3 days before we get an email back" Ridiculous. You'd think my father's pending death would spark some need to assist me with his account, but instead I just get the run around day after day. Bulldoze the building and put another Chik fil A - the community would be better served. They'll be out of business soon. Terrible

• D

  Diane Funkhouser
  1

  Worst customer experience ever. Made two appointments no one called went into the bank and was told no one could help me had to have an appointment after I had 2 appointments . They told the person I had an appointment with did not work there and I had no appointments. The gentleman called to see why I didn't show up for my appointment. What a joke. I will never do business with a bank that can not find an appointment or does not even have a clue who works in there branch. What's worse 😕 there tellers were so rude. I'm sorry you're not that good

• G

  Gabby Moss
  5

  I went to open an account with Chase and it was the best experience I’ve ever had with a bank! I was instantly welcomed with warm smiles. Edress was very informative and got my account set up quickly and efficiently. I will definitely continue my banking here. Thanks Edress! 😁

• M

  MM MM
  1

  Teller doesn't listen "YUP" at all time and we wasted a lot of our time by going here. They don't know their products and also don't know the process of opening the business account; made a mistake on the application on our business and did not provide the documents I need.

• N

  Ny Luong
  5

  We don't have to drive an hour to a nearest Chase branch anymore. We got a very friendly welcome from the lady upfront, and the service was timely and efficient. Thanks, Mario!

• R

  Robert Hahn
  1

  Don't go there for a business account - they didn't know their own products and didn't understand how a non-profit works.