Chartway Credit Union S State St, South Salt Lake

Chartway Credit Union Reviews

• G

  Greyson Jensen
  5

  I've been banking with Chartway since I was 16, four years later and they're still the best. They helped me with my fraud alert with absolutely no headache and resolved it immediately, they're kind and helpful every time, and very LGBTQ friendly. Went in and Brandt not only helped me with my issue but also went above and beyond and helped me straighten out my finances and enrolled me in programs to help me build my savings back up. Could not recommend a bank anymore than I do Chartway and I will be a member for life.

  Response from the owner

  Thank you so much for such a kind review, Greyson! We are proud to serve you and value your membership.

• N

  Nicholas Chevy
  1

  The online portal doesn't work. At all. I can't log in on any devices, because I don't remember a password I set up a decade ago. I can't reset my password without "updating my contact info". Even when I try what I think is the password, I get an "unauthorized browser" error. I have tried four different browsers on six different devices. I can't update contact info without my password. They opted me in to paper statements, which I do not want, and they are charging me for it. I have to log in to the online portal to cancel it. I called in for tech support, and their system is so bad that tech support was locked out of their own system and told me they would call me back. Its been three months and I haven't heard anything. I want the 5$ a month I have been billed for paper billing I have been trying to cancel for YEARS back. I am seriously considering legal action. I tried going into a few locations to get them to cancel with me there. They told me I had to go online, right after I told them online didn't work. TL;DR These guys suck. I am getting billed because they can't fix their online portal info. I'm not even getting loans from them.

  Response from the owner

  Hi Nicholas - We would like to reach out to learn more about your experience. If you could please send your contact information to [email protected], we’ll be in touch.

• T

  Time Is Muddy
  5

  Everyone has always been caring and friendly. Shari Is very kind to help me with my accounts or when I’ve needed a loan. There are a couple of Spanish-speaking tellers, which is a big plus for my husband. You couldn’t ask for a better team to help you manage your finances! —-Sue Montiel

  Response from the owner

  Sue - Thank you for the 5-star review and kind words! We appreciate you and value your membership.

• T

  Todd Thompson
  5

  Every time I've come in (Saturday mornings) I've had nothing but the most friendly and helpful service. The people are attentive, courteous, and friendly. It is a pleasure to business here. Thank you!

  Response from the owner

  Thank you for your kind words, Todd!

• M

  Mindy Loo
  1

  The facility is new and clean. The staff member that assisted me was VERY rude, unpleasant and unprofessional. She acted like assisting me was an inconvenience. This experience makes me want to close my account and no longer do business with this company!

  Response from the owner

  Hi Mindy - We're disappointed to hear this and we'd like to learn more about your experience with us. If you could send your contact information to [email protected], our team will be in touch.

• L

  Lester Payton
  5

  Great staff and they will help you with anything you need.

  Response from the owner

  Thank you so much for your 5 star review! We look forward to serving you again soon.