Charles Schwab Environ Way, Chapel Hill

Charles Schwab Reviews

• R

  Rebecca Odim
  1

  The representative I spoke to at this branch did not seem interested in helping with a pretty simple ask in any way. I was surprised given customer service I’ve had with Charles Schwab in the past.

• S

  Sam Rubinstein
  1

  Needed help with what should have been a relatively easy task, but which Schwab representatives online and over the phone have been unable to help me with. I made the trouble to go to this branch in person to get help with the task - the individual at the front desk did not listen to my concerns, quite literally provided me with the exact same number that's on the back of my ATM card and advised I call there. Would say it's an issue with this bank but honestly it seems a Schwab-wide issue, would advise anyone reading this bank and do brokerage with literally any other comparable company over using these guys. Customer service gets negative points, organization-wide.

  Response from the owner

  Hi Sam. We're sorry to hear about your poor experience. We'll share your feedback with the Chapel Hill branch manager. If we can further assist or address your concerns, please give us a call at 800-435-4000 or visit Schwab.com/contact-us.

• E

  Ed Neely
  5

  We've depended on Schwab for many years for sound final advice and dependable service.

• T

  Thalia Terpsichore
  2

  I'm sure they are helpful if you want to do something that makes the branch money directly. If you just need customer support or have a question, don't waste their time.

  Response from the owner

  Hi Thalia. We’re sorry to hear this. We’d like the opportunity to address your concerns. Please give us a call at 800-435-4000 or visit Schwab.com/contactus.