Charles Schwab Hammond Dr, Sandy Springs

Charles Schwab Reviews

• M

  Mandy Smallwood
  1

  Made it impossible to do what I needed to do, despite legal paperwork, repeated office visits and phone calls. No one seems to care.

• M

  Marianne Etheridge
  1

  Disappointing! Schwab bought T D Ameritrade a good while ago - over a year, anyway. I was told via phone by T D Ameritrade that I could go to a Schwab office and make a time sensitive deposit. Arrived at the Schwab office and was told they do not accept deposits for TDA accounts. HUH?

  Response from the owner

  Hi Marianne. We’re sorry to hear about your poor experience. We’d like a chance to try and assist with resolving the issues you have had with us. Please give us a call at 800-435- 4000.

• L

  Laura Fraire
  5

  Beyond satisfied with the service I received here! Went in with some questions about my account and unsure about a few things. Tinisha Smith was so friendly and knowledgeable it made the experience so easy for me! Thank you so much! Keep up the great work!

• E

  Eric
  2

  I have never been to a financial institution so upset about being next to a Starbucks. During a morning rush of people to the Starbucks next door, there was very limited parking. Having circled the lot a few times, I noticed people were parking outside of the building, and decided to do the same. As I parked, an employee told me that after 8:30am (of which it was just before that time) the parking lot is for Charles Schwab customers. I had agreed to move my car, without a fuss, only to be then thanked by a flurry of rude gestures and cursing from the said employee. I had asked why she was being insulting, but she continued into the store. A fellow employee was setting up a sign and justified her actions by saying they have issues with Starbucks customers parking, making it hard for their customers to get in. I do sympathize with the parking situation, but if I gladly am willing to comply and move my car to wait for a spot to open up at Starbucks, then I feel that they should have been more customer service friendly, rather than terribly insulting. Also, the woman had no idea if I had an account at the bank, which adds insult to injury. If they treat random people who comply with their non-legal binding requests for parking lot etiquette with such disrespect, then I can only imagine dealing with them in a legal binding contract for financial services.

  Response from the owner

  Thank you for taking the time to explain your experience. We’ll pass your feedback to the Atlanta (Perimeter) branch manager. We’d also like a chance to address your concerns and assist you further. You can call the Branch directly at 770-522-5745 or contact us at 800-435-4000 for assistance.

• Z

  Zamir Chowdhury
  5

  One of the best brokerages and bank that's I've ever banked with. If y'all don't already have an account with them. You should absolutely make one.

• T

  Thomas Liu
  1

  How are you going to schedule an appointment for me and not have a single person there?

  Response from the owner

  Hi Thomas. We’re sorry to hear this. For immediate support and appointments, please give our customer support number a call anytime at 800-435-4000.

• C

  Cece Nan Walker
  1

  Wouldn't go back if paid to do so.