Chandler Chevrolet Clifty Dr, Madison

Chandler Chevrolet Reviews

• j

  joe chapo
  1

  BUYER BEWARE !!! they will not negotiate on prices on anything!!! And their service department is a total ripoff and scam artist. Took a 2015 chevy traverse in for transmission problems they Diagnosed the problem and contacted me a couple of days later. I had extended service contract that covered powertrain and the repairs were approved for $1700.00 i had to pay a $100.00 deductible A week later went to get the car and withwi 2 miles of receiving the car the transmission was doing the exact same thing so I took it back to the dealership. And waited another week and no return call from the dealership after many attempts and voicemail messages left. So went to the dealership and asked to speak to the owner Gary Chandler. Went into Gary's office and informed him what's going on and he went to the service department and came back and told us that the transmission requires another $700 in parts and another $1500 In labor to fix the transmission that they Supposedly fixed the first time. The dealership tried to bill the extended warranty company again!! And expected me to pay another $100 deductible I told Gary no! I already paid and the warranty company already paid for their diagnosis. Gary then told me he would order the parts and fix the transmission at no cost and the car would be ready within 2 days. Well that's been over 2 weeks ago I have called gary and he keeps saying that he cant get the parts to fix the transmission that's in 1000 pieces in his shop this is totally unacceptable. I looked and every local parts store has the parts in stock to fix the transmission. Chandler Chevrolet has had my car for over a month now and still dont know when it will be done. I'm contacting my attorney about this situation and the BBB and local news channel about this situation. This whole situation is a total scam and shows how this dealership is a scam artist so BUYER BEWARE!!! PLENTY OF OTHER HONEST DEALERS TO GIVE YOUR BUSINESS !!!

• A

  Ann
  5

  As always, Chandler Chevrolet is the best! The staff and service department are accommodating and friendly. Thank you for taking good care of your customers!

  Response from the owner

  Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! The Chandler Chevrolet Team

• T

  TONY DEVITO
  5

  I had the pleasure of dealing with Jarvis Jenkins at Chandler Chevrolet. They were very honest and easy to work with. The process with Jarvis and the used car manager was very smooth and easy. I would recommend to anyone and suggest going Chandler Chevrolet. Great dealership and very honest. Thanks for everything.

• K

  Kenneth Potter
  5

  Took my truck in for an oil change. Price was the same as one at Walmart which shocked me. I would much rather get my truck serviced at a dealership but always thought it would cost a lot more money. It was even 10-15 dollars cheaper than the price I got from the dealership I bought my truck from. Will definitely be getting oil changed there from now on.

  Response from the owner

  Hi, Kenneth, we're so pleased you had a great experience with our service department! We appreciate you helping us get the word out that our prices are competitive; besides the price point there are so many benefits to having an oil change here with us, such as our Drive Sure benefits that protect our customers with road-side assistance coverage. Thank you so much for allowing us to service your vehicle! We look forward to seeing you the next time.

• M

  Michael Nolan
  5

  Great deals,great service. Top notch dealership .the staff is great. Just purchased a 2019 equinox and love it. The owner is a good friend of mine. Wish him and his staff all the best in the future.

  Response from the owner

  Thanks so much, Mike!

• B

  Benna Chandler
  5

  I work for Hanover College, and we have used Chandler Chevrolet exclusively for our rental vehicles for the past several years. I can honestly say that we have NEVER had a bad experience--the cars have always been delivered on time and clean, and rental manager April Ferguson has gone out of her way to provide any vehicles that we have requested. We greatly appreciate their excellent service!!

• B

  Brian & Pattie Cole
  5

  The found the problem with my vehicle and called me to discuss the needed repairs BEFORE the did anything. They made the needed repairs and did so in a timely manner and at a fair price. Couldn't ask for anything better.

  Response from the owner

  Hi, Pattie, we're so pleased you're happy with your vehicle's service! Thank you for taking the time to leave this review.

• P

  Phillip Loffland
  5

  Due to a Service Writer named Ben and a Service Manager that I had the privilege of working for previously, it was a fabulous experience. Although I live in Columbus, IN I will continue to chose Chandler Chevrolet for anything needed for my 2017 Cruze. Thank you! A much better choice that my previous Chevrolet Dealership located in Columbus, IN.

  Response from the owner

  Phillip, thank you so much for taking the time to leave us this great review! We appreciate that you trust us to care for your vehicle and look forward to seeing you again.

• C

  Charlotte Haywood
  5

  Always friendly staff, clean facility, and always up to date on my car and the care for my car. That is greatly appreciated. Thank you.

  Response from the owner

  Hi Charlotte, thank you so much for allowing us to take care of your vehicle, and for this great review! We truly appreciate you.

• J

  Jjj Ww (Un1J)
  1

  In MAY 2013, I was prepping to deploy to Afghanistan and needed to get ABS worked on, where my initial complaint was the breaking system was not functioning like it should. Understand that when a dealership does a 26 point inspection, it's to find more stuff that could go wrong with your vehicle so they can get more work/pay out of the customer. They found a "bearing" in the water pump was failing, but was still running with no engine temps rising - but I replaced to be sure, a $90 flashing of my computer system, which I did not authorize, but apparently needed to be done since the transfer case was failing, the front hub and bearing assembly was failing - basically, it's a wonder my Trail Blazer was even moving. This bill was $1,140. Twenty days later, as i was driving, the right front axle actuator failed and came apart. This vehicle was used on the interstate and around town - either Chevy builds crap vehicles - or something was going on in this garage??? After that was replaced once the mechanic removed the front differential, the service was completed with a $1,364 bill. Over $2,500 in work. Today, I had to get the same front shaft replaced that was under warranty at Big-O Tire because I was too afraid to take it back to the dealership for "warranty" work - where the same was done for $269 that included a front alignment as well. That dealership just added on a bunch of front building work to make it appear more professional - I however, have my doubts. When I returned from Afghanistan, my brand new battery was dead because someone at that dealership messed with my headlight selection. Nice! I suggest that if you need work to take it to Big-O, Millers Automotive, or the new guy that just moved in next to the National Guard Armory. There are several choices where these people will not rake you over the finanical coals like Chandler did me - and apparently others from reading the other 2 reviews.