Centra Credit Union Clifty Dr, Madison

Centra Credit Union Reviews

• J

  Jeremy Weghorst
  1

  Do not bank with centra! And don't listen to these fake 5star reviews. I would get fraud alerts for trying to make 10 to 20 dollar online purchases, but they allowed someone that had gotten ahold of my account number to make a $1000 transfer to a capital one account without question. I dont have a capital one account. This transfer overdrafted me even though I had asked for overdraft protection when I opened my accounts. They told me that my accounts were only protected for debit card use, so when I had to make all new accounts I asked for overdraft protection for everything, card, online, transfers, etc. A few months later an annual charge I wasn't expecting overdrafted me again. So this time I closed out all my accounts and switched to another bank. A few months later I get another centra fraud alert for one of the accounts I had closed. They never deactivated my debit cards. While the tellers at the madison branch are polite, the manager is always rude and hateful. If you try to call them they never answer, you always get forwarded to their 800 customer service line. If you call that line you have to expect to be hung up on while holding for a rep the first time or two that you call. I have also been hung up on by reps when I wasn't even being rude, yelling or cursing. When you do get through, the wait is usually 30+ minutes. They always try to give you the runaround, "you have to speak with your branch manager", branch manager says you have to call them, on and on until you finally get someone to resolve your issue. Stay away from centra! They won't protect your money or do what you ask them to with your accounts.

  Response from the owner

  Hi Jeremy, I'm sorry to hear you had a poor experience. Your security is important to us, and our fraud team is here to help in situations such as yours. While overdraft protection is available, it doesn't prevent an overdraft from occurring. It allows a transaction to clear using a different account or our Courtesy Pay service. You can learn more at Centra.org. I've shared your feedback with our team so they can look into the debit card issue. If you'd like to discuss your experience with a Team Member, please reach out to us at Centra.org/contact-us.

• K

  Kelsie Richards
  1

  Hello- Came in this afternoon to get a savings account set up for my son. I was told by 2 tellers that they had not done this in awhile so they did not want to do it. One teller asked me if I could come back in an hour. I told her it would be best if I could do it now while I was here. She rolled her eyes and said she guessed that she could do it. Finally her coworker (Kaitlyn) stepped up and said she would help me get the account set up. If you have employees that don’t know how to do the basic job duties then management might want to offer some more training

  Response from the owner

  Thank you for the feedback, Kelsie Richards. We are sorry for the experience you had today. We definitely appreciate your feedback and will pass this along to our Team. Thanks for being a Member and sharing this with us.

• W

  William Janney
  2

  Just ordered checks and was charged for them before the checks were free if you had savings . Not any more!!!

  Response from the owner

  Hi William, I apologize for the delayed response. Our former rewards program was retired in favor of our new, all-cash Member Loyalty Rewards. The more banking you do with Centra, the more opportunities you have to earn cash. To start earning rewards, you just have to open a consumer checking account with Centra! You can then use the cash for anything you want, including check orders. To use your rewards, transfer money from your Member Loyalty Account to your checking account.

• t

  the cheng
  4

  Been a member for nearly 20 years. Really like the folks at the Madison branch. Very helpfull every time I've needed something they have done their best to accommodate me.

  Response from the owner

  Thank you for being a long time Centra member, Mike! We appreciate the feedback, and are proud to be "Centered around YOU".

• L

  Leila Faith
  1

  Awful bank doesn't care about it's customers at all. Told me they could help me despute a charge on my account only to tell me the next day that they couldnt

  Response from the owner

  We are so sorry you weren’t satisfied with the service you received at Centra, Leila. Unfortunately, we are unable to reverse charges that have been authorized by the Member.

• r

  robert Ball
  5

  The bank employees are always warm and helpful. I've been banking here for 3 years and haven't had a problem.

  Response from the owner

  Thank you, Robert! We value members like you!

• E

  Evelyn Beth Masterson
  5

  Always nice and helpful when I come here to bank. Ask questions and get answers needed. Very helpful!

  Response from the owner

  Thank you for the review, Evelyn! We appreciate your Membership and are always happy to help!

• K

  Kynesgrove A
  1

  Rude tellers on weekends. Rudely and loudly told check probably wouldn't clear even though I had all the paperwork and receipts with it. Changing banks

  Response from the owner

  Hi Kynesgrove A, we apologize for the service you received on Saturday. If you would like one of our Member Service Representatives to give you a call for more assistance with this you can reach out over the phone at 800- 232-3642 or through the comment box on the bottom of this page. https://www.centra.org/contact-us/ We appreciate your Membership and would like to make this right for you.

• D

  Daniel Davis
  1

  Went to get a loan got denide. Went around the corner to another bank and got it on the spot.

  Response from the owner

  Hi Daniel. If you have any additional feedback you'd like to share about your experience applying for a loan, please reach out to us at [email protected].

• R

  Ray Ray
  5

  Been a member since the early nineties and love it

  Response from the owner

  Thank you for the rating, Rusty! We appreciate your Membership!