Champion Credit Union Academy St, Canton

Champion Credit Union Reviews

• L

  Lacie Parris
  1

  I’ve had this bank for just about 2 years now, and I’ve never really used to have problems with them up until recently. I’ve only spoken to a handful of employees there who seemed actually genuine. I’ve run into issues depositing a check from the same employer I’ve had over the last year because of my name even though I’ve been depositing these checks for a very long time. Secondly, my wallet was stolen and whoever stole it tried to use my cards to purchase things. Police will do nothing about it because it’s attempted fraud not real fraud. Champion canceled my card and then DIDNT ORDER A NEW ONE FOR OVER TWO WEEKS. I canceled my card in person, and the person who canceled it couldn’t have ordered a new card for me? I waited on a card that was never even coming. I decided to empty my account because I obviously can’t trust them to keep my money safe if for whatever reason the person who stole my card actually finds a way to use it. Then champion to top this all off allows my account to go over 200 in the negative after I told them to disable my account temporarily which they didn’t do. My autopay bills kept trying over and over and over, even though I called those companies and told them everything that happened. So I go to champion, speak to the first helpful employee in a long time. She understands why I’m starting to hate this bank. She calls her manager to ask to reverse at least some of the overdraft fees. Her manager says she will only reverse one overdraft fee if I can bring a police report. Earlier I mentioned that I cannot get a police report because it is “attempted” fraud. Now I’ve been calling for two days and can’t get ahold of an answer. Today I believe I will post about this everywhere so people can avoid this local bank and empty/close my account. I had a check of 300 dollars that I was assured I could go ahead and deposit because “I’m sure we can get these fees taken care of.” I trusted them when I should’ve closed the account right there so I could’ve had my check money in my pocket, not paying off 200 of overdraft fees. A lot of the employees are stuck up. I really appreciate the ones who aren’t. If someone tries to help me today then I will update my reviews and applaud them for helping.

• D

  David Cole
  5

  Would give 10 stars if i could! They’re always so helpful, nice and friendly, and remember you. Never have i seen a bank like this. And it’s from all their locations. I’ve been from waynesville to Hendersonville to Asheville and back to canton, etc, and have never had one complaint. They care about their members and community and i Olán to continue using this bank as long as i Can!

  Response from the owner

  Hi David! Wow! We are blown away by your kind words. Thank you so much for taking the time to share your review with us and others. We appreciate you so much and look forward to continuing to serve all of your banking needs. Thanks again!

• J

  Jimmy Tipton
  5

  Jessica was wonderful. I would recommend her to anyone needing a loan. She was very friendly and helpful.

  Response from the owner

  Hi Jimmy! Thanks so much for taking the time to leave us a review. We are thrilled to hear that your experience with Jessica was wonderful! We appreciate the recommendation and we are sure that Jessica does as well. Stop by and see us anytime!

• B

  Billy Davidson
  1

  This place is dirty. Avoid it at all costs! They will not work with you and they’re more than happy to screw anyone for an extra dollar. No grace. No mercy. No regard for their customers at all. Choose literally any other credit Union or bank in WNC over this one.

  Response from the owner

  Hi Billy. Thanks for sharing your feedback. We’re sorry that you had a bad experience at our Canton office. This is certainly not the service we aim to provide. Please feel free to reach out to our Branch Manager with any further comments, concerns, or suggestions you wish to share. Our phone number is (828) 648-1515 or you can email us at [email protected] and we will pass along your message.

• M

  Mr Robot Shop (Athomecanton)
  1

  I signed up for a rewards Visa card - and received Platinum card instead. I spend around 10k each month - and so my rewards are generally hefty. When I brought this to their attention - they did not want to take care of the issue. They did not call me back as they said they would. I asked to close the account, and they did not. Poor customer service and poor attitudes. Will be moving my accounts elsewhere.

  Response from the owner

  Hello Mr. Robot Shop. Thank you for taking the time to leave your feedback, as this type of member service is not what we strive to provide. We apologize that this was your experience and we will certainly make sure to use your feedback as a learning tool for our team. We encourage you to reach out to our Regional Manager of the Canton office, Karen Knowlton, to help resolve any issues that you have experienced.

• C

  Caleb
  1

  Worst establishment ever! During the heat of Covid they asked if I wanted to use my deferments on my payments and of course I said yes and at the end of my last deferment they came and repoed my vehicle and said that I had never used a deferment. Very bad establishment. Bad business worst experience ever! -7/10 recommend! They had a 3 star rating for a reason. Absolutely the worst place to do business.

  Response from the owner

  Hi Caleb. Thank you for taking the time to share your concerns with us. We will gladly look into this situation and investigate it further.

• D

  Dan Friberg
  4

  People at this bank are very nice and help full .But my wife has had trouble with her bank card all the time ,not the fault of the branch ,but the bank.

  Response from the owner

  Hi Dan! Thank you for taking the time to leave us a review. We value your feedback and would like to look into the card issues that your wife has experienced. Feel free to have her reach out to our team at 828-648-1515. We’re always happy to help. Thanks again!

• M

  Matt Solle
  1

  Attempted to reach the Mortgage agent five different times. Made sure to be friendly, leave a voicemail with my name and information. Never heard back. I've previously had great experiences with Champion Credit Union but no longer recommend them to my friends and family. Edit: This was my experience at the Canton location. Apparently whoever responded below also looked up my info and had the agent in Asheville (who was great) reach out to be as if it were her fault. The Asheville agent, Misty, is amazing. She was perfectly receptive and I had to go to her because the Canton agent may not even exist (or so my experience leads me to believe). This is a review of the Canton location. I don't appreciate random people at Champion Credit Union looking up my data and approaching team members at an entirely different Champion Credit Union location.

  Response from the owner

  Hello. Thank you for taking the time to provide us with your feedback. We're very sorry that this has been your experience! This is not the type of service we aim to provide. We will certainly look in to this situation and use it as a training opportunity. Please feel free to reach out to our Mortgage Sales Manager if you would like to further discuss this with someone. Again, we apologize for your experience and will work hard to regain your trust.

• V

  V Chamberlain
  3

  If speed is a priority for you with your banking, CCU probably isn't your best option. If friendliness is what you're looking for, it's very much a small town feel.

  Response from the owner

  Hi V! Thank you for taking the time to provide us your feedback. While we are glad that you’ve had friendly experiences with our Canton Team, we are sorry we haven’t met your needs in terms of timeliness. If you would like to share more about your experience, we would happily connect you with the Branch Manager. Feel free to email us at [email protected]. Thanks again!

• C

  C.F.
  5

  I opened my CCU account at the Waynesville location about three years ago, but own a home in the Canton area so I frequent the Canton location. That initial account opening process was easy and actually pleasant. I was even sent a thoughtful personal card by mail from the woman who assisted me on day one. I had an awful experience with my former banking institution prior to choosing to go with ChampionCU. I even had to get the Better Business Bureau involved there. I did a lot of researching after closing the door to that bank; and have since decided credit unions is where it’s at! I’ve had no issues with ChampionCU, and have really enjoyed taking advantage of their on-site after hours banking options at the Canton location. Very convenient with my former work-schedule. This year I lost my small business due to Covid and finances have been an abnormal struggle to say the least. I’ve cut it close in my banking accounts on several occasions and risked overdraft fees... Teresa and her advisors have been so helpful and understanding during this time. Genuinely interested in assisting me with my account matters when and where they could whenever I reached out with account concerns I was dealing with. Thank you all at Champion Credit Union for your assistance, especially during these strange and challenging times. Be well & stay safe!

  Response from the owner

  Thank you so much, C.F., for your very kind words! We are so happy to hear that you have enjoyed your experience with us. It is our pleasure to help you, and our other members, through whatever journey you are on. We are proud to be your financial partner and appreciate you so much!