Champion Credit Union Walnut St, Waynesville

Champion Credit Union Reviews

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  Lacie Parris
  1

  I’ve had this bank for just about 2 years now, and I’ve never really used to have problems with them up until recently. I’ve only spoken to a handful of employees there who seemed actually genuine. I’ve run into issues depositing a check from the same employer I’ve had over the last year because of my name even though I’ve been depositing these checks for a very long time. Secondly, my wallet was stolen and whoever stole it tried to use my cards to purchase things. Police will do nothing about it because it’s attempted fraud not real fraud. Champion canceled my card and then DIDNT ORDER A NEW ONE FOR OVER TWO WEEKS. I canceled my card in person, and the person who canceled it couldn’t have ordered a new card for me? I waited on a card that was never even coming. I decided to empty my account because I obviously can’t trust them to keep my money safe if for whatever reason the person who stole my card actually finds a way to use it. Then champion to top this all off allows my account to go over 200 in the negative after I told them to disable my account temporarily which they didn’t do. My autopay bills kept trying over and over and over, even though I called those companies and told them everything that happened. So I go to champion, speak to the first helpful employee in a long time. She understands why I’m starting to hate this bank. She calls her manager to ask to reverse at least some of the overdraft fees. Her manager says she will only reverse one overdraft fee if I can bring a police report. Earlier I mentioned that I cannot get a police report because it is “attempted” fraud. Now I’ve been calling for two days and can’t get ahold of an answer. Today I believe I will post about this everywhere so people can avoid this local bank and empty/close my account. I had a check of 300 dollars that I was assured I could go ahead and deposit because “I’m sure we can get these fees taken care of.” I trusted them when I should’ve closed the account right there so I could’ve had my check money in my pocket, not paying off 200 of overdraft fees. A lot of the employees are stuck up. I really appreciate the ones who aren’t. If someone tries to help me today then I will update my reviews and applaud them for helping.

• D

  Darlene Buesing
  5

  My husband and I have had an account at Champion Credit Union for many years. Most of the time we use the drive-thru, however, every single time we've entered the bank, we are met with great customer service. Their staff makes banking easy, and they do it with a great attitude. All of the employees are super friendly at the Waynesville branch!

  Response from the owner

  Hi Darlene! Thanks so much for the 5-star review and for recognizing our Waynesville staff. We appreciate you and look forward to continuing to serve you.

• S

  Sam Ammons
  5

  I have been with Champion Credit Union for at least 10 years now. They have always done a great job for me and I have seen tellers advance to manager positions so I think the people that work there like it too. Never had a bad experience and they have always been prompt, accurate, and polite. I am not too crazy about their debit card system though as it has a small zone and a limit on how much you can debit in a day. You have to call to let them know you are traveling out of the area in advance and that is a pain to drive to Ohio and not be able to get gas because of "Loss Prevention" Pretty sure their debit cards are managed elsewhere though. All this is probably for my protection, but I am not crazy about it. And, they wouldnt initially give me a car loan but I wouldnt either if I were them. They seem to have responsible money management there and I was not the best risk at the time.

  Response from the owner

  Thank you for the 5-star review! We love that you are a long-time member and that you have a good experience when you visit our office. We appreciate your feedback on our debit card system and we are working towards simplifying the process. Come see us anytime!

• L

  Lauretta Warner
  4

  Recently went in to open a credit card account. The people were wonderful, the process was a little slow, but left feeling confident in the abilities of the people. It has been almost two weeks, still do not have a credit card. Called Champion, the cards were never ordered and it will take another 7 to 10 business days before I get them. Not feeling so confident.

  Response from the owner

  Hi Lauretta! Thank you for taking the time to share about your experience. We’re so sorry to hear that our team made a mistake and your card is taking longer than expected to arrive. This is certainly not the level of service that we aim to provide. We want to get it right every time and we send you our apologies that we didn’t this time. We understand your lack of confidence in us now but would love the opportunity to try to make things right in the future should any additional banking needs arise. Please let us know if there is anything we can do to help.

• S

  Shaun Smathers
  5

  Everyone working at Waynesville CCU, from the loan officers to the drive-thru and in person tellers are wonderful!! They are all very kind and courteous, with a genuine willingness to help me with anything I might need whenever I’m there. Helpful, fantastic staff, overall great experience each and every time!

  Response from the owner

  Hi Shaun! Thanks so much for the awesome review. We agree – our Waynesville team is truly wonderful! We look forward to seeing you next time!

• C

  Cre Still
  5

  I have had a couple of different loans here! Ben Bailey- Bank Manager, has made this process so easy. He is available for me whenever I need him, and answers emails after hours... anything to ensure that my banking experience with Champion is the perfect one! They have great offers on several different loan programs! Give Ben a call!!

  Response from the owner

  Hi Cre! Thank you for taking the time to share your feedback with us! Exceptional service is a priority at Champion Credit Union, and we are so happy to hear that Ben has exceeded those expectations for you. We appreciate you and look forward to serving you in the future. Thanks again!

• B

  Brittani Morgan
  5

  I love how friendly the people are there and they are always very helpful when I have any questions or troubles, I always leave with a smile! Anyone looking for a bank, they are the ones I would recommend to go to!

  Response from the owner

  Hi Brittani! Thank you for choosing Champion CU and taking the time to share such kind words about our team. We appreciate you and look forward to seeing you again soon!

• M

  Matt Lynn
  5

  I overdrew my checking account a couple years ago for about $60, and paid it today. When I tried to open my account back up, they told me that I had to write an apology letter to the board to explain why my account was overdrawn. I think that's a little invasive for a bank. That's just my opinion. I may need this bank so I guess I'll go ahead and do it.

  Response from the owner

  Hi Destry! Thank you for taking the time to provide us with your feedback. We’re glad to hear that you’re interested in a fresh start at Champion CU and we would love to help you in any way we can. There may have been some miscommunication about an apology letter, as this is not a requirement. Please feel free to reach out to our Branch Manager at our Waynesville Office at 828-648-1515 and she will help clarify what is needed. Thanks again!

• C

  Charles Green
  5

  Great staff and very friendly atmosphere! They make you feel like a person and not just a number. That hometown bank feel but with all the convenience of the big banks!

• B

  Becki Veach
  5

  They have great customer service. The bankers here have been very helpful for setting up my new account. They offer checking, savings, loans, and many other services. They have a branch in Waynesville as well as in Canton. They have drive-thru service it is very efficient in Waynesville. I've never had to wait in line very long there.

  Response from the owner

  Thank you very much for the kind words and your five-star review! We are happy to hear that you have been pleased and have enjoyed your experience with us. We look forward to working with you and meeting your financial needs.