Century Bank Warner Ave, Santa Fe

Century Bank Reviews

• I

  Isadora Tures
  1

  BY FAR THE WORST BANKING EXPERIENCE OF MY LIFE. After my mother's death I tried to access the lock boxes she had at Century bank. The boxes were in the Churches name which she left in my care. The Bank manager told me that we needed a document showing that I was now director of the church. I provided that document and then she said it was insufficient. I had to go home and take a whole Nother trip just try to resolve the matter. During my next trip the supervisor and the bank manager or involved and they told me that despite providing more and more documentation I was never enough. But they couldn't tell me what documentation would be sufficient. I spent four hours in the bank and was so frustrated that I wanted to cry. I actually suggested that I had made up a pretend the Board of Directors and was trying to defraud the bank. I show them proof that my mother would set up the accounts had referred to all of us as the Board of Directors within two weeks of her dying. But somehow that wasn't enough. So I wasted an entire trip to Santa Fe from Minnesota for nothing. Before I left the supervisor in the bank manager told me if I got a personally hand signed and notarized document from the primary board members then I could access the boxes. The Board of Directors members live all over the country so I spent two weeks getting these documents ready having them all individually sign and notarize them and send them to the bank. But was that enough? NO. The bank manager did not respond to my request about whether they did receive the documents and finally when I did get confirmation they received them she insisted that now I needed all seven members of the board and to prove again that I was the director. IT HAS BEEN TWO MONTHS OF PURE HELL working with this bank and still I cannot access my mothers last will and testament it is in the lock box. All the probate court needs are held up and nothing and move forward because this bank is obstructing my legal access to these boxes. Avoid this bank like the plague.

  Response from the owner

  Ms. Tures, we apologize that we were unable to meet your expectations. It is our understanding that a resolution has been proposed. If you wish to discuss your situation further, please contact Jeff Szabat, Sr. Vice President and Retail Division Manager at 505.424.2860.

• R

  Ruth Hansen
  1

  They gave full access of my accounts to my now x boyfriend, with out my permission or knowledge. They also shredded my ID after they failed to return it to me at the drive through.The tellers are Incredably rude, but the biggy for me was granting some one who was not on the account or authorised in any way full access to my accout. I believe that this is illegal on both ends.

  Response from the owner

  Dear Ruth me, we truly apologize for this situation. We would like to learn more about what happened so that we can fix this and ensure that this does not happen again. If you are willing, can you contact Annette Caffrey, Call Center Manager, to discuss this further? She may be reached at 505.995.1200.

• P

  Preston Martin
  5

  Great people, easy to work with.

  Response from the owner

  Preston! Thank you very much for your super nice review!!

• A

  Amanda Barela
  1

  Worst bank I have ever worked with. save yourself the burden and bank elsewhere