Central Valley Auto Group Mchenry Ave, Modesto

Central Valley Auto Group Reviews

• S

  Steve Gray
  1

  I took my challenger to get a oil change and tire rotation and waited 3hours and when they were ready to work on it they said it would be an other 3 hours. There service sucks

  Response from the owner

  Steve, we apologize for your experience. We will have our service manager reach out to you to take care of this problem.

• m

  marc finnegan
  5

  Caesar and his team did a great job locating a vehicle for our business. Caesar even came by our office on Christmas eave to complete the paperwork. Customer service is defiantly a priority at Central Valley Chrysler Jeep Dodge RAM. Thank you all!!!

  Response from the owner

  Marc, thank you for taking the time to review our Feel Good Automotive interaction with Cesar Martinez!

• B

  Basilia Pena
  5

  William Palma was great. He is the best sales man I have ever had in my life. I'm 70 + and he is very patient.

  Response from the owner

  Basilia, thank you for taking the time to review our Feel Good Automotive shopping experience!

• R

  Robert Babasa
  1

  We bought a car from Dodge with full extended warranty. It’s a 2017 Charger Hellcat. Brought it in because a check engine light came on. The diagnostic showed a code. We’re told nothing was wrong with it. They never cleared the code. We came in at 845am, It’s now 330pm and we’re still waiting in the lobby. The rep says we won’t clear the code because we didn’t do any work on it. A code tells you what the car is having problems with doesn’t it? Of all places this is the worst customer service we ever received. I’m sorry but if this how they treat customers we will never buy a dodge ever again. Back to Toyota we go. I’ve lost all confidence in American made vehicles and customer service and I was born and raised here. Doesn’t even deserve a single star. Had to give them one just so I can describe my experience. For you future buyers good luck. Even asked them to rotate the tires, didn’t even do that. We marked the tires.

  Response from the owner

  Robert, our service manager spoke to you about your hellcat. Your car came in with a stored code for a miss fire. The code should not be cleared in case it returns so it can show a pattern for a specific miss fire. Since the light had turned itself off it won't do any harm to your vehicle. We checked spark plugs, coils, and fuel pressure, and everything passed. The diagnosis was a long process and we apologize for the wait. Our service advisory must have not heard you when you requested a tire rotation. We did not rotate them, but you also wasn't charged for a rotation. Sorry for your experience.

• M

  Michael Mullins
  5

  I recently purchased a new 2020 Ram Laramie 2500. During this time of covid 19. I had a issue with the truck. Things got a little heated on both sides. I've been involved in the service industry for over 30 years in one form or another. I have to commend and thank John Mc Cherry and Adam Mellow for one of the best customer service experiences i've had hands down....... ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

  Response from the owner

  Mike, thank you for taking the time to review your experience with us. We apologize for the issues that you had with your 2020 RAM Laramie.

• A

  April Stemler
  5

  Best dealership mechanic service around! We have had nothing but headaches with other CJDR service departments. When it became apparent that we were having electrical issues and would need to go to a certified CJDR mechanic, we were weary of what we were in store for. We decided to try Central Valley CJDR as our local dealership, the dealership we bought our truck from, and one other dealership in a 100 mile radius have all been a disappointment. We should have started with Central Valley CJDR! Aric has been on top of things, quick to respond, kept us informed, and answered our questions. The service department has been nothing but courteous and helpful. The prices have been more than fair, and the confidence we have that their technicians will be able to figure out and repair any issues we may have in the future is unparalleled. The young man that brought us our keys when we picked up our truck offered to wash it even though it was hot outside and he probably had other things to do. This level of service is rare find. Having dealt with multiple CJDR dealerships, I can honestly say you will not find a better service department than Central Valley CJDR.

  Response from the owner

  April, thank you for taking the time to review our Service Department!

• R

  Rich Raimondo
  5

  Zack was great to work with, he searched the country for the vehicle I wanted, and I had very specific requirements. When we could not find the one I was looking for, we ordered one to be built. He kept me apprised of progress throughout, and was very easy to work with on the terms and financing. Low pressure, honest, and he actually made the car buying experience quite pleasant. I would absolutely purchase another vehicle from Zack and Chrysler Valley Jeep Dodge Ram.

  Response from the owner

  Rich, thank you for taking the time to review our Feel Good Automotive shopping experience with Zack. Please don't hesitate to call us if you have any questions on your new vehicle.

• L

  Liz Hernandez
  5

  Just purchased an suv and love the atmosphere and there employees, especially Izaak was a professional and a man of his WORD and is very humble polite and family friendly. I definitely recommend anyone to come and buy a vehicle here especially from Izaak .

  Response from the owner

  Liz, thank you for taking the time to review our Feel Good Automotive shopping experience with Izaak. Congratulations on your new suv! Don't hesitate to contact us if you have any questions on it.

• r

  rjcam02
  5

  Mr. Cesar Martinez helped us this weekend with a purchase of a 2014 Jeep Grand Cherokee. He was a great help, very professional, and took the time to listen. Did not purchase our vehicle the first time we met with Mr. Martinez, but came right back the next day following a totally different experience with another local dealership. I would recommend doing business with Mr. Cesar Martinez at Central Valley Automotive if you would like a great car buying experience! Thanks again!

  Response from the owner

  Thank you for taking the time to leave us feedback on our Feel Good Automotive shopping experience. Please feel free to email us below if you ever have any questions or if there is anything further we can do for you. You can also follow us on facebook at https://www.facebook.com/CVCDJ/ for our latest specials. Regards, Customer Service Central Valley Chrysler Jeep Dodge Ram [email protected]

• M

  Mike Fabry
  5

  Exceed all expectation in purchasing a new vehicle. Down to earth , easy going salesman named Mustafa was very helpful. He was direct and when we agreed on a selling price, he stuck to it. No bate and switch, he honored his price and did not try and sale me anything else. In a world in which its difficult to trust an individual it was a pleasure to see a salesmen with integrity and kindness.

  Response from the owner

  Mike, thank you for this excellent feedback!