Central Bank - American Fork E Main St, American Fork

Central Bank - American Fork Reviews

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  Cheyanne Lindhardt
  1

  I have been with Central Bank for over 5 years because I have had such great experience with the customer service. Recently, I have had a few issues that have been a little unpleasant but today was absolutely shocking. I have never in a million years ever heard of refusing to give a customer their available funds and for no reason or no explanation at all! And to be so rude to me about it! I will be finding a different bank to take my business to, where I can actually access MY money and be treated with dignity.

  Response from the owner

  Cheyanne, thank you for your feedback. We aim to provide the best customer service possible. We’re sorry you feel discouraged by your recent experience. Please contact us at anytime to discuss. Thank you.

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  Patrick Perrett
  5

  Love this branch!! Banking here is the way it was intended. Friendly and accomodating staff that are always available to take care of the customer. They also actually answer their phones! They have staff that stay and know who you are when you walk in! Central Bank is my bank!! Thanks for always taking such great care of me.

  Response from the owner

  Thank you, Patrick for the thoughtful review. Personal banking and customer service is what makes community banking so great. At Central Bank, we strive to find solutions, get to know our customers, and leave everyone feeling great.

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  Stuart Fetzer
  5

  My business has banked with Central Bank for over 4 years now. I believe that I could be categorized as a high maintenance customer. I call frequently and ask for assistance regularly. I don't have memory of ever being disappointed. In fact, the opposite is true. I feel welcomed in the American Fork Main Street branch and feel like I belong there. I have personal relationships with the bankers and feel like they are genuinely concerned about me and the operation of my business. In fact, I don't like using the drive thru because I would rather go inside to say hello to the people I know. Central Bank is doing it right!

  Response from the owner

  We strive to earn the trust of all our customers. We have the best customers and love helping them! We are so happy you feel that way when you come into our American Fork office. We appreciate your loyalty and review. Thank you Stuart!

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  Brooke Kleinman
  5

  The AF Central Bank office is so great. Everyone has always been so kind and professional. Kami, especially, is an excellent asset to the office. Every time I go in she’s so willing to help and goes above and beyond her job description to make sure all my needs are met.

  Response from the owner

  It is wonderful to hear that you have had so many great experiences at the American Fork office. Kami is wonderful--along with the rest of the AF team! We love our customers and are so happy that feeling has been communicated through our employees! Thanks for the great review, Brooke!

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  Jared Janson
  5

  This place has 5 stars for a reason! I went to 10 other banks and credit unions trying to find someone to finance a self loading tow truck. I thought all Hope was lost until I came here. David made the process so easy and clean. The pure ease of it was almost not believable. Here I am almost a year later and very happy. Go see David! He will take care of you like he did me. I love my truck and this bank.

  Response from the owner

  Now that's loyalty! Thanks for sticking with us and for the great review, Jared!

• R

  Ryan Rieske
  5

  All the staff was great to work with in the American Fork Office! They took the time to explain the process and were quick and easy to work with in collecting draws. I highly recommend you consider Central Bank for your construction loan!

  Response from the owner

  We are so happy you enjoy working with our employees and that you like the way we do banking! Thank you for the thoughtful review, Ryan!

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  DAVID Petersen
  5

  The team at Central Bank in American Fork, in particular Greg Anderson and Jordan Duckett have been great to work with as we build our small but growing business. Their ability to make us feel like our business is important to them is huge as we come to them for help and advice on many things. Highly recommended!!!!

  Response from the owner

  We are so happy you enjoy working with our employees and that you like the way we do banking! We have the best customers and love helping them! Thanks for the review, David!

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  Chad Johnson
  5

  This Central Bank has some of the best customer service representatives that I’ve seen. They are very nice and easy to work with. You can tell that they value their customers and want to help.

  Response from the owner

  We love our customers and are so happy that feeling has been communicated through the customer service of our employees! Thanks for the great review, Chad!

• M

  Matt Hewlett
  5

  Love the feel of a small town bank that knows who you are can get things done quickly. Other banks turnover their employees so fast that it makes it hard to build relationships! Thanks CB for the constant personalized service you always give and thanks for always answering your phones with an actual live person. CB always has my back!

  Response from the owner

  We take customer service very seriously. Thank you for the thoughtful review, Matt! We are so happy you enjoy working with our employees and that you like the way we do banking! We aim to keep that local feel coupled with the latest modern tech services.

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  Matt Rasband
  5

  I always feel taken care of when I do any type of transaction with Central Bank. Greg at the AF branch is kind and always willing to go above and beyond to help. All the employees there are top notch.

  Response from the owner

  Thanks for the positive review, Matt! We're glad that you've enjoyed your experience working with Greg and the rest of our American Fork team. We've got top notch employees--and customers, like you!